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Central Ohio Music

Musical instrument store · Urbana, OH · reviewed since 2025

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%92+63.7Reliability 31%92+28.3Experts Score= 92Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 51 musiciansPosition by Experts Score among all companies we track in this category. · better than 74%
5.0 ★★★★★ 14 Google reviews · 3 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 14 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
May 2026latest review

Central Ohio Music at a glance

Customers highlight the store's extensive inventory of new and used guitars, accessories, and music books, noting that the selection often exceeds that of larger retailers. Reviews frequently mention the owner's knowledge, friendly demeanor, and prompt communication regarding repairs like soldering or fretwork, which were completed quickly. The business also offers private and group music lessons for instruments such as piano and guitar, with students reporting positive experiences. No significant criticisms appear in the provided excerpts.

  • Google rating: 5.0 out of 5 from 14 reviews (100% five-star).
  • Reviews on this page: 14 Google reviews (12 with written comments).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: May 13, 2026.
  • Service: Musician serving Urbana, Ohio.

Data from Google, last updated November 3, 2026.

Score profile vs other musicians

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction92Reliability92Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 92 (median 85)Reliability: 92 (median 81)Momentum: 100 (median 100)
Central Ohio MusicMusicians median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Central Ohio Music: 92/100 on this factor. Category median: 85.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Central Ohio Music: 92/100 on this factor. Category median: 81.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Central Ohio Music: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 42.–
–

Bar = this company · dark tick = category median.

Star ratings

14 Google reviews we collected

  • 5 stars14100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 12 written reviews

  • Praise1594%
  • Complaints16%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude850%
  • Would recommend319%
  • Quality & results213%
  • Communication213%
  • Price & value16%

What customers talk about

We read 12 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The owner, Matt, is super fun to talk to and extremely knowledgeable about his craft and equipment.”
  • “…er selection of guitars than bigger stores, and he is a tech guy too, highly recommend…”
  • “Matt did an amazing job fixing it up and keeping me updated, super friendly guy and very knowledgeable.”
  • “Just purchased a Korg digital piano and Matt was very helpful explaining the different digital piano options as my kids advance in there piano journey.”

People customers mention

  • Matt 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Really enjoyed my experience at Central Ohio Music. So refreshing to shop and patronize small business. My son purchased a yellow guild electric guitar and loves it.

Donnie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Been in London for a while since the very end of January or beginning of February, did t know London had a guitar shop, the owner is awesome needed a new input jack on my 22 year old guitar, he order the part had it soldered in in maybe 10-15 if that, works fine, they have a better selection of guitars than bigger…

MelissaLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Central Ohio Music has an impressive selection of new and used guitars, equipment, and accessories (including those for brass, woodwind, and percussion). It's a great location in downtown London, and I love that they have an easy to use online shop! They offer private and group music lessons, something which is very…

Jeff1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This shop is awesome! Their selection of new and used guitars is great and their wide variety of strings, pedals, and other general accessories is even better. The shop owner was knowledgeable and friendly and it is definitely a place to which I will be returning.

KennethLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Just purchased a Korg digital piano and Matt was very helpful explaining the different digital piano options as my kids advance in there piano journey. I highly recommend stopping in for all of your music needs. They have an extensive selection of instruments and music books, as well as offering lessons.

Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Nice little music store! I was impressed with the selection of acoustics. I spoke with the owner, Matt, and he seemed very knowledgeable about his inventory and why he chose Guild as one of his brands. I'm also impressed with the selection of accessories. Good to know I have a local shop to grab some last minute…

Photos

Customer reviews

5.0 ★★★★★ 14 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Susan Welliver1 reviewTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Really enjoyed my experience at Central Ohio Music. So refreshing to shop and patronize small business. My son purchased a yellow guild electric guitar and loves it.

Response from the owner · 5 months ago

Thank you!

Donnie Branham4 reviewsTotal number of Google reviews Donnie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Been in London for a while since the very end of January or beginning of February, did t know London had a guitar shop, the owner is awesome needed a new input jack on my 22 year old guitar, he order the part had it soldered in in maybe 10-15 if that, works fine, they have a better selection of guitars than bigger stores, and he is a tech guy too, highly recommend

Response from the owner · 6 months ago

Thanks!

Melissa LawsonLocal Guide · 3 reviewsTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Central Ohio Music has an impressive selection of new and used guitars, equipment, and accessories (including those for brass, woodwind, and percussion). It's a great location in downtown London, and I love that they have an easy to use online shop! They offer private and group music lessons, something which is very much needed in the area. The owner, Matt, is super fun to talk to and extremely knowledgeable about his craft and equipment. Definitely worth supporting!

Response from the owner · a month ago

Thanks, Melissa!

scott stevens2 reviewsTotal number of Google reviews scott has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always great service every time.

Response from the owner · 9 months ago

Thanks, Scott!

Jeff Horner1 reviewTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This shop is awesome! Their selection of new and used guitars is great and their wide variety of strings, pedals, and other general accessories is even better. The shop owner was knowledgeable and friendly and it is definitely a place to which I will be returning.

Response from the owner · 9 months ago

Thanks, Jeff!

KennethLocal Guide · 14 reviewsTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Just purchased a Korg digital piano and Matt was very helpful explaining the different digital piano options as my kids advance in there piano journey. I highly recommend stopping in for all of your music needs. They have an extensive selection of instruments and music books, as well as offering lessons.

Response from the owner · 9 months ago

Thanks Kenneth, I'm glad we could help you out.

Jynxx1 reviewTotal number of Google reviews Jynxx has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

very great business, one of the most professional places in london.

Response from the owner · 9 months ago

Thank you!

Austin Bowers10 reviewsTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Heard about Central Ohio Music shop from my wifes hair stylist in London Ohio. She was telling me what a great store it was, how it was a local shop, and that I should check it out. Once my wife was finished with her hair cut we went straight to the store without stopping. When I walked into the shop I was warmly greeted by the owner Matt. He and I talked for some time and he was telling me about his guild guitar inventory and how he was looking to expand his shop and inventory in the future. We further discussed how great his shop placement was, as I explained I was from the Springfield Ohio area and we did not have much of a selection when it came to music stores more geared towards a wide variety of guitars and guitar accessories. I had my two young daughters with me that day as well and Matt was very awesome with them in the shop. He allowed my oldest who is dying to learn how to play guitar, play the guild travel model acoustic. When my daughter started to play around strumming it I could not believe that such a strong sound and melodic tone came from such a small guitar as the guild traveler. I have two Washburn dreadnought fullsize acoustic guitars and neither of them put out the sound that the little guild traveler put out. My daughter wanted the traveler really bad, but deep down I wanted it too, so since my daughter twisted my arm as I told my wife, I purchased it, and will definitely be on my way back this weekend to look at the guild om-140ce. To anyone who reads these reviews please support this wonderful shop. Family owned mom and pop guitar shops are going out of business left and right leaving us guitarist and all around music lovers with only overpriced commercial shops to go to. We really need this shop and I hope Matt's shop is so successful that he does get to expand the shop and his inventory, but he will only be able to do that with the help from folks like you and me.

Response from the owner · a year ago

Thanks for the review! I hope your daughter enjoys the guitar. Come back anytime!

Chris Guard3 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nice little music store! I was impressed with the selection of acoustics. I spoke with the owner, Matt, and he seemed very knowledgeable about his inventory and why he chose Guild as one of his brands. I'm also impressed with the selection of accessories. Good to know I have a local shop to grab some last minute strings or a replacement cable. I have plans to bring in one of my electric guitars for a tune up. I may update my review after the service.

Response from the owner · a year ago

Thanks Chris!

Brittany Bender8 reviewsTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My daughter started taking piano lessons with Carol and has had the best experience! The staff are kind, qualified and very professional. I would recommend Central Ohio Music for anyone wanting to learn piano, guitar or bass.

Response from the owner · a year ago

Thank you!

Central Ohio Music on Google Maps →

Business details