Patio enclosure supplier · Fresno, CA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%88+55.9Reliability 28%80+22.6Replies to reviews 8%61+5Momentum penalty73−2.7Experts Score= 81Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 48 pergola contractorsiPosition by Experts Score among all companies we track in this category. · better than 32%
4.9★★★★★99 Google reviews · 24 photos
96%five-star reviews
4.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Central Valley Awning & Patio 4.9 out of 5 based on 99 reviews, highlighting efficient patio and awning installations, competitive pricing, and professional communication. Customers frequently praise the team for punctuality, thorough site cleanup, and handling permitting processes smoothly. However, two low-star reviews describe unresolved issues where projects remained incomplete past scheduled dates despite initial payments, indicating occasional delays in finalizing work.
Google rating: 4.9 out of 5 from 99 reviews (96% five-star).
Reviews on this page: 99 Google reviews (92 with written comments, 28 with photos).
Owner responses: the business replied to 27% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.
This companyPergola Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Central Valley Awning & Patio: 88/100 on this factor. Category median: 93.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Central Valley Awning & Patio: 80/100 on this factor. Category median: 93.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Central Valley Awning & Patio: 73/100 on this factor. Category median: 100.B
73
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Central Valley Awning & Patio: 61/100 on this factor. Category median: 51.B
61
Bar = this company · dark tick = category median.
Star ratings
99 Google reviews we collected
4.9of 5
5 stars9596%
4 stars11%
3 stars11%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 92 written reviews
99%praise
Praise22099%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4621%
Quality & results4520%
Would recommend4520%
Price & value3415%
Speed & response2913%
Communication157%
Honesty & trust84%
What customers talk about
We read 92 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are professional, experienced, and great craftsmen.”
“Very good work and I am very happy with the final results.”
“I couldn’t be happier with the results and highly recommend Bill and his team!”
“They were reasonably priced, and finished in 4hours.”
“From the initial quote and city permitting process to the final installation, everything went smoothly and efficiently.”
“…uction, and to the final product, Bill was always in constant honest communication with me throughout the whole process and made sure that my expectat…”
“…construction, and to the final product, Bill was always in constant honest communication with me throughout the whole process and made sure that my e…”
People customers mention
Bill34 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SusanLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Top Tier workmanship and design! This was a big decision for me, and I am over the moon with the outcome. I was able to get the exact design I wanted. Best upscale improvement decision ever!! Cannot thank the team at Central Valley Awnings enough.
Matt3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Bill and his team did an outstanding job. From the initial quote and city permitting process to the final installation, everything went smoothly and efficiently. The finished product exceeded my expectations and is exactly what I wanted. I couldn’t be happier with the results and highly recommend Bill and his team!
Kerry6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My husband and I are thrilled with our new patio cover, designed and installed by Bill, Jeremy and crew!! They’re experienced professionals who know what they’re doing!
Heather1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Loved working with this team. Very good work and I am very happy with the final results.
lucia5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Central Valley Awning built our 17 x 17 patio that is attached to the house. Bill was great to work with. They were reasonably priced, and finished in 4hours. We love our patio!
Megan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★
Has not finished my friends project, despite having been paid the initial portion. We are past the day the project should have been done.
Edit: The payment was made for the layout of the patio, which should have been completed 8 weeks ago. The project is not complete and should have been done this past weekend.
Top Tier workmanship and design! This was a big decision for me, and I am over the moon with the outcome. I was able to get the exact design I wanted. Best upscale improvement decision ever!! Cannot thank the team at Central Valley Awnings enough.
Response from the owner · 18 hours ago
Thanks Susan you were awesome to work with. And your patio came out awesome! Love the angles
Matt Pulliam3 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Bill and his team did an outstanding job. From the initial quote and city permitting process to the final installation, everything went smoothly and efficiently. The finished product exceeded my expectations and is exactly what I wanted. I couldn’t be happier with the results and highly recommend Bill and his team!
Response from the owner · a week ago
Thank you so much, we appreciate the review. Now the dogs have some shade. Lol thanks brother
Kerry Shackelford6 reviewsiTotal number of Google reviews Kerry has written across all businesses on Google Maps, not just this one.
My husband and I are thrilled with our new patio cover, designed and installed by Bill, Jeremy and crew!! They’re experienced professionals who know what they’re doing!
Heather Hollman1 reviewiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Central Valley Awning built our 17 x 17 patio that is attached to the house. Bill was great to work with. They were reasonably priced, and finished in 4hours. We love our patio!
Megan Quinn3 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Has not finished my friends project, despite having been paid the initial portion. We are past the day the project should have been done.
Edit: The payment was made for the layout of the patio, which should have been completed 8 weeks ago. The project is not complete and should have been done this past weekend.
Response from the owner · 3 months ago
Ok, so this patio cover project required special engineering that has taken two months to do! We had to hire out a third party to engineer this awning it’s so unique! I wish we could’ve done it sooner, but your friend knew this when we signed the contract. And we are talking about Hanford, one of the strictest cities when it come to permits and rules. We apologize for the wait, but some times it cannot be avoided
Lori Price10 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
I love the work they did! Definitely recommend to anyone that is looking into it, you would not be disappointed.They did an awesome job and are very quick. They also did a great job cleaning up once the job was completed 10/10
Response from the owner · 4 months ago
Awesome we love hearing from our customers
Paige carlucciLocal Guide · 24 reviewsiTotal number of Google reviews Paige has written across all businesses on Google Maps, not just this one.
Let me just start and say this company BLEW US AWAY! Bill and Jeremiah couldn’t run this business any better. They’re amazing. From the estimate to the install it ran like a well oiled machine. This crew is a TEAM! I mean one second there was a beam and 2 posts and the next they were DONE! The patio is beautiful. Thank you guys for absolutely everything!
Response from the owner · 4 months ago
Your awesome Paige, thank you so much for trusting us with your project
Alan Lanier3 reviewsiTotal number of Google reviews Alan has written across all businesses on Google Maps, not just this one.
We recently had Central Valley Awning in stall a roof mounted awning 14 foot deep and 50 foot long. They were great to deal with from start to finish. The decision process was a breeze and showed up exactly when they said they would and completed our project in record time. The staff were all great to deal with and a pleasure to to have on site. Would definitely recommend and if we ever have the need for another awning they would be hands down my first phone call! Their prices were by far better than anyone else and the work was top notch!
