Carpet cleaning service · Fresno, CA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 42 stone cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 56%
5.0★★★★★165 Google reviews · 14 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Central Valley Carpet Cleaning holds a 5/5 rating from 165 reviews, with the owner responding to 99% of them. Customers frequently praise the company’s punctuality, professional communication, and reasonable pricing for services including carpet, rug, and furniture cleaning. Reviewers note that the family-owned business is easy to schedule and provides thorough results, with no recurring criticisms evident in the provided excerpts.
Google rating: 5.0 out of 5 from 165 reviews (96% five-star).
Reviews on this page: 165 Google reviews (131 with written comments, 7 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 27, 2026.
Service: Stone Cleaning Service serving Fresno, California.
Data from Google, last updated October 29, 2026.
Score profile vs other stone cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
This companyStone Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Central Valley Carpet Cleaning: 96/100 on this factor. Category median: 96.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Central Valley Carpet Cleaning: 99/100 on this factor. Category median: 97.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Central Valley Carpet Cleaning: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Central Valley Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Central Valley Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Central Valley Carpet Cleaning: 100/100 on this factor. Category median: 96.A
100
Bar = this company · dark tick = category median.
Star ratings
165 Google reviews we collected
5.0of 5
5 stars15896%
4 stars74%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 131 written reviews
100%praise
Praise257100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price233%
Reasonable467%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results6525%
Staff & attitude6525%
Speed & response4517%
Would recommend4016%
Price & value239%
Communication135%
Honesty & trust73%
What customers talk about
We read 131 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He did a great job on both my furniture and carpet!”
“They are very experienced and knowledgeable with their expertise.”
“They are always punctual, never cancel on us, and take their time to get it right.”
“They came very highly recommended, and we also highly recommend Central Valley Carpet Cleaning.”
“I called Central Valley Carpet Cleaning and was quoted a price, it was very reasonable and the technician was very knowledgeable.”
“Pat, who runs the company is very easy to work with and she is always accommodating.”
“They honestly treat you as if you were their own family.”
People customers mention
Dave16 reviews
Pat3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Central Valley Carpet Cleaning for 5 kinds of job. Pick one to see what they paid and said.
Jan7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
He did a great job on both my furniture and carpet! The carpet was extremely dirty and stained and he did a great job making it look and smell decent again.
Central Valley Carpet Cleaning was recommended to us by The owner of the company we purchased our carpet from. They came very highly recommended, and we also highly recommend Central Valley Carpet Cleaning. It is a family owned company, rather than a franchise. They honestly treat you as if you were their own family. Even our dog loves Dave, the owner and operator, who is the only person who has cleaned our carpets. They are very willing to please and will do anything to make your carpets beautiful. Pat, who runs the company is very easy to work with and she is always accommodating. We live in Visalia and their company is out of Fresno. It doesn't make a difference though. They are always willing to come out and clean for me. They are always punctual, never cancel on us, and take their time to get it right. They are very experienced and knowledgeable with their expertise. Central Valley Carpet's prices are also very competitive! Give them a call today. You won't be sorry. I am a very picky person who notices everything, and I cannot be more please!!
I want to add to my review that it's been 3 years since we started using Cen Valley Carpet and Dave has been cleaning our carpets for us. We only trust him to touch our carpets. We have only had positive results and treatment by Dave and Pat.
Response from the owner · 9 months ago
Thank you so much for this amazing review! We appreciate your support & are always happy to help with any carpet or upholstery cleaning needs in the future.
Minister CarolLocal Guide · 11 reviewsiTotal number of Google reviews Minister has written across all businesses on Google Maps, not just this one.
He did a great job on both my furniture and carpet! The carpet was extremely dirty and stained and he did a great job making it look and smell decent again.
Price assessment: Reasonable price
Price: $500+
Response from the owner · 2 months ago
Thank you for the kind review, Jan! It was a pleasure to provide our professional carpet cleaning services for you.
Sean Lee2 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Amazing customer service, left a voicemail and was almost called right back. Central Valley Carpet Cleaning was even able to schedule us within a couples days. CVCC arrived on time, they were very professional, took their time and made sure it was done right. Will definitely use again and would highly recommend.
Price assessment: Great price
Response from the owner · 2 months ago
Thank you for your wonderful review, Kyle! We're so glad we could get you scheduled quickly and that our team delivered the professional, thorough service you expected. We truly appreciate your recommendation and look forward to helping you again in the future!
Donna Cardoza7 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Excellent customer service from the minute I called. Very helpful and listen to my issues regarding the service I was needing. When Dave arrives he was very professional and went over with me what I was needing. Work was completed with excellent results. I will definitely be using them again and recommending them to my friends. Pricing was very reasonable. Thank you.
Response from the owner · 4 months ago
Thank you for the nice review Donna. We definitely strive to exceed Customer Satisfaction. We appreciate your business and look forward to cleaning for you in the future.
Kate DiazLocal Guide · 25 reviewsiTotal number of Google reviews Kate has written across all businesses on Google Maps, not just this one.
Two weeks earlier I had my carpets cleaned and they came out worse than before they started. I called Central Valley Carpet Cleaning and was quoted a price, it was very reasonable and the technician was very knowledgeable. I told him about my experience and he went to work. It took him an extra hour and a half to finish (due to all the soap the previous person left in the carpet. When he finished the carpet looked great. I tried to give him a tip for all the extra work he did but he refused it. He said he quoted a price and that is all he would accept. Dave Haun is a honest, hard worker that I would recommend to anyone.
Response from the owner · 6 months ago
Thank you Timothy for the awesome review. We do strive for total customer satisfaction and we are very pleased that the outcome is to yours. We look forward to servicing you again in the future and any customers you recommend. Thank you for your business.
Hailee E3 reviewsiTotal number of Google reviews Hailee has written across all businesses on Google Maps, not just this one.
I’ve gone to them for several years and are fair in pricing and have such a great standard! Highly recommend!
Response from the owner · 6 months ago
Hailee, thank you so much for this great review! We appreciate your support & are always happy to help with any carpet cleaning needs you have. Thank you!
