Analyzing 10,151,58410.2M ReviewsFor 28,77528.8K Experts

Experts Reviews · Company report
Central Valley Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Central Valley Carpet Cleaning

Fresno, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 42 stone cleaning services · 5.0★ from 165 Google reviews

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Report card

Percentile vs other stone cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Central Valley Carpet Cleaning is better than 96% of stone cleaning services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Central Valley Carpet Cleaning is better than 99% of stone cleaning services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Central Valley Carpet Cleaning is better than 99% of stone cleaning services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Central Valley Carpet Cleaning is better than 100% of stone cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Central Valley Carpet Cleaning is better than 100% of stone cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Central Valley Carpet Cleaning is better than 100% of stone cleaning services.A
100

Reviews for your job

Customers hired Central Valley Carpet Cleaning for 5 kinds of job.

Central Valley Carpet Cleaning for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$183–$373
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 13

All 6 Google reviews tagged “Upholstery cleaning”

Myron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Central Valley cleaning did a wonderful job cleaning my 4 couches, very thorough, detailed and hard working!

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Chris8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Did a great job on our couch, very diligent in getting everything clean. Professional in all interactions. Had 2 area rugs cleaned along with our couch, not fully the result I was expecting. The high traffic areas of the rugs are still flat and look a little dingy. Maybe I had higher expectations than what is a reality.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Professionalism
Rebecca3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are the best. They were friendly and professional. Everything looks great. We chose to have them sanitize everything too because we have multiple pets. I feel like they went above and beyond and had higher expectations than I did. I will be calling them again.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Sunnyside4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am so impressed by their service and level of professionalism. Our technician took his time cleaning out couch, which was badly stained by our two year old daughter. He was able to remove all of the stains and made the couch look brand new. He also cleaned our carpets upstairs and did a wonderful job with removing…

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
BryanLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I'll a long time client. I always receive great service. I'm sure you will too!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Judy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Dave & Daryl were on time & courteous. They took the time to attend to details & do a thorough excellent cleaning. Our carpets & upholstery look new again!

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 67%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning60$139–$309
Pet stain & odor removal32$151–$373
Area rug cleaning14$176–$310
Carpet steam cleaning9$146–$327
Upholstery cleaning6$183–$373

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