Experts Reviews · Company report
Cerrone's European Auto Specialists logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%42+3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Cerrone's European Auto Specialists

Redwood City, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #67Position by Experts Score among all companies we track in this category. of 108 auto glass repair · 4.9★ from 415 Google reviews

Report card

Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cerrone's European Auto Specialists is better than 90% of auto glass repair.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cerrone's European Auto Specialists is better than 84% of auto glass repair.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cerrone's European Auto Specialists is better than 100% of auto glass repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cerrone's European Auto Specialists is better than 100% of auto glass repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cerrone's European Auto Specialists is better than 100% of auto glass repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cerrone's European Auto Specialists is better than 42% of auto glass repair.C
42

Reviews for your job

Customers hired Cerrone's European Auto Specialists for 8 kinds of job.

Cerrone's European Auto Specialists for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.64
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 64 Google reviews tagged “General repairs & maintenance” · showing 40

tatiana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great service, efficient problem solvers Highly recommend

Reasonable priceAuto water leak repairGeneral repairs & maintenance
Haodong10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★

Pros: Friendly staff/front desk and a good customer platform with prompt updates. Cons: Expensive and hard to schedule appointments (1–2 week wait times). My Experience: I brought my Audi here for an inspection and approved a few part replacements, including the motor mounts. The total for the inspection and work…

Not sureGeneral repairs & maintenance
NancyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

They make a thorough inspection and work with you on their recommendations.

Reasonable priceGeneral repairs & maintenanceVehicle safety inspectionOil change
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

First time with Cerrone's getting a standard service on my Audi A5. Very professional - loved the detailed updates on the progress. I also liked the list of additional services that I could choose to do or defer. No pressure - just information. Definitely going back next time.

Reasonable priceAir & cabin filter replacementTiresGeneral repairs & maintenance
Dan12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

These guys fix cars, period. Bring in a puzzle and they solve it. Instead of swapping parts and charging a premium they figure out what's going on and do the correct repair. I very highly recommend Cerrones.

Electrical repairGeneral repairs & maintenanceAuto engine diagnostic
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great efficient service. I had my Land Rover serviced and I loved the detailed report I received. Great customer service.

General repairs & maintenance
Norman5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Cerrone's European specializes in servicing Jaguar's and Land Rovers. I have found the owner to be very honest, and the work performed has been first class. I own a Jaguar and found both San Francisco Jaguar and San Jose Jaguar lacking in customer service and competence...high prices and shoddy service.

Reasonable priceElectrical repairAir & cabin filter replacementGeneral repairs & maintenance
Bill4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great people who communicate well and provide wonderful service. Very glad that I went to Cerrone’s vs a “dealership”.

Reasonable priceAuto water leak repairGeneral repairs & maintenance
Eric9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

This whole team is GREAT!! Every aspect of dealing with them was perfect... from estimate, service picture detail reporting, to super quick completion and pick-up. I've always used the Jaguar dealer for service, but the Cerrone's team will take care of my Jaguar XK from now on! I highly recommend them.

Customer photo from Eric's review
Great priceTiresGeneral repairs & maintenanceVehicle Inspection
Ravneet1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

After my car warranty ended, I have only brought it to Cerrones and always had the best experience. The customer service is beyond great and the moment you walk into the office it feels like you can trust the entire team. The turn around time from diagnosing and fixing the issue is super fast. I highly recommend…

Reasonable priceGeneral repairs & maintenanceElectricalAuto maintenance
JenLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

I’ve been coming to Cerrones for the last 15 years and trust Frank, Tyler and team. They have been nothing but professional, friendly and HONEST. people unlike other places or even dealers who try to take you for all you've got. Their prices are fair and much less than the dealership since they don't have to pay for…

Reasonable priceTiresAuto battery replacementGeneral repairs & maintenance
open8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Cerrone's European does such a GREAT job on our vehicles. The Range Rover (2014) serviced today has over 340,000 miles on it. This incredible automotive feat is completely due to the years of consistent service from Cerrone's. FIVE STARS FOR SURE! Even the local Land Rover dealer is shaking their head. Thank You Frank, Tyler and Robert!!!!

Great priceA/C installation & repairAir & cabin filter replacementBrake service & repair+ Punctuality+ Quality+ Professionalism
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Cerrone's is a first class organization. One that I can trust, and that will not recommend un-needed repairs. They are my go to for both of my vehicles.

General repairs & maintenanceBrakesOil change+ Quality+ Professionalism
William10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Cerrone’s keeps my old Jaguar running like a new car. Recently had an engine overheating problem which Cerrone’s was able to quickly diagnose. (And the problem was subtle and not what you normally expect.) Cerrone’s was then quickly able to get the necessary parts, repair, test and confirm fixed. These guys are…

General repairs & maintenanceEngine repair
ScottLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always grateful to Cerronne’s. Have been servicing our cars for years. When something needs to get fixed - they take care of it. This time we had a warning light that proved no action needed. They are professional, honest and fair. Highly recommend.

General repairs & maintenance
Bill8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have done business with them for years. I trust them tell me what service should be done, or must be done. I have found many cheaper garages jack up the bill. They don’t do that.

TransmissionElectrical repairAir & cabin filter replacement+ Punctuality+ Quality+ Professionalism
Andrew6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I brought my Audi Q3 in for its 50k mile service and I can’t imagine a better service experience. They provided me with a loaner and the service was transparent and fast.

Air & cabin filter replacementAuto brake replacementAuto maintenance
GerryLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

These guys (Frank, Tony, Tyler) are the best. First class work. Never try to 'upsell' you. They just do what needs doing. Wouldn't take my Jag to anyone else. Recently had a fairly major repair job (replacing throttle mechanism). The standard repair manual specified a wrong part. They caught the mistake,…

General repairs & maintenance
Robin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It is always a pleasure to take my BMW to Cerrone’s European. The service is terrific and the staff top notch. I highly recommend this business.

General repairs & maintenance
ALocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tyler was quick to diagnose and fix our electrical issue with the brake and indicator lights on our 2003 BMW. This is the first time I've been to Cerrone's and I found them very professional and transparent. I'll be back for sure!

Electrical repairGeneral repairs & maintenance
Roberta3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent work and great communication

Auto maintenanceGeneral repairs & maintenance
carmen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They ordered the part right away and did a great job!

General repairs & maintenance
Jamie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We brought our recently purchased 1997 Defender to Frank as it needed a handful of minor fixes and also a major fix to get the check engine light to clear and to also get it to pass California smog. Frank went above and beyond to troubleshoot what turned out to be a lot of bizarre things that previous owners had…

Auto emissions testingElectricalAuto engine diagnostic
VivianeLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fast, kind, honest and professional service. I really appreciate the time spent on explaining the issues and courses of action recommended and the pictures taken to support the work done. It increases the level of trust in the services delivered.

General repairs & maintenanceOil change
IanLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service - went to Starbucks and worked from there while they did the service and flushed the breaks. Would highly recommend.

General repairs & maintenance
Dennis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service with great communication. Service completed on time . Would definitely use them again.

General repairs & maintenance
Dan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great customer service, excellent communication on repairs performed and repairs to consider, no pressure repair suggestions, very fair pricing and delivery when promised. The detailed courtesy safety inspection with comments and photos was informative and appreciated. I have two older Land Rovers and will…

General repairs & maintenanceSteering & suspension repair
Perry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys are the experts on all things Land Rover. They’re honest, efficient and, again, EXPERTS. It’s a no-brained.

General repairs & maintenanceOil changeTransmission repair
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Annie & Tyler at Cerrone’s European are the absolute BEST! After having a lot unexpected & unresolved issues with my Range Rover, I needed to find a new mechanic so I tried Cerrone’s in Redwood City. Annie was so warm & kind on the phone and got me on the schedule ASAP. I was extremely impressed with how quickly…

Auto brake repairAuto brake replacementAuto maintenance
Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service as always! Great customer service

Air & cabin filter replacementBrakesGeneral repairs & maintenance
Keegan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great experience getting an inspection. Knowledgeable and honest!

General repairs & maintenance
Melissa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This was my fist time using Cerrone's European and they were great! They replaced my rear shocks as requested and conducted a free inspection. All items were presented in a clear quote that listed the cost for parts and a separate line item for the cost of the labor. No hidden fees, clear communication and Anne in…

General repairs & maintenance+ Punctuality+ Professionalism
Ray1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had a very good experience with Cerrone's European auto repair. My car is now running smoothly. I was informed about the problems that my car had before the work was done. I was informed about the price before the car was fixed.

Air & cabin filter replacementBatteryElectrical+ Punctuality+ Quality+ Professionalism
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys have it figured out, fast communication with text messages and a status website detailing what services are being done and proposed means no surprises. They added photos of everything before doing any work. Friendly people helps too!

General repairs & maintenanceOil changeTires+ Professionalism
Edward1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The staff has been taking care of my 96 discovery for a long time and they have always done a great job keeping me going and keeping the rover on the road. Thank you

Electrical repairGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
TheLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve used them for a number of years to maintain my 2013 mini Cooper. They’re fast efficient professional and always do excellent work. I especially like the electronic communication complete with pictures.

General repairs & maintenance+ Professionalism
Mary9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This was my first visit to Cerrone for service on my Mini. I've had dealer maintenance since purchasing my car. I can't say enough about Cerrone. So professional and thorough. Great personalized service.. Inspected my car and provided detailed report with recommendations. Quick turn around. Great communication and…

Air & cabin filter replacementAir conditioningGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Kathleen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Wonderful in-person customer service and they will also provide you with text updates. Advance notice about any issues that may have arisen before they start work. Accurate estimates. All around, a great organization and great service.

BatteryGeneral repairs & maintenanceTires+ Quality+ Professionalism
Jim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Cerrones has been servicing my cars for many years. They always do an excellent job and I'm sure I will continue using them for years to come.

Air & cabin filter replacementAuto engine diagnosticGeneral repairs & maintenance
Winston10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I recently bought a 94 Land Rover Defender 90 NAS and I wanted the Cerrone team to look it over and take care of any immediate needs. We are not working out various modifications we want to do. Frank was extremely helpful and it is clear this is THE shop in the Bay Area for Defenders.

General repairs & maintenance+ Quality+ Professionalism

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 60%Overpriced 0%Not sure 3%

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