Experts Reviews · Company report
Cerrone's European Auto Specialists logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%42+3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Cerrone's European Auto Specialists

Redwood City, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #67Position by Experts Score among all companies we track in this category. of 108 auto glass repair · 4.9★ from 415 Google reviews

Report card

Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cerrone's European Auto Specialists is better than 90% of auto glass repair.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cerrone's European Auto Specialists is better than 84% of auto glass repair.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cerrone's European Auto Specialists is better than 100% of auto glass repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cerrone's European Auto Specialists is better than 100% of auto glass repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cerrone's European Auto Specialists is better than 100% of auto glass repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cerrone's European Auto Specialists is better than 42% of auto glass repair.C
42

Reviews for your job

Customers hired Cerrone's European Auto Specialists for 8 kinds of job.

Cerrone's European Auto Specialists for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.45
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 45 Google reviews tagged “Oil change”

MikeLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent service. Expert technician

Reasonable priceOil change
R5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Robet makes me feel like d place really will take care of my car n they do. Gives me d confidence they won’ do any work that’s not necessary.

Reasonable priceAuto maintenanceOil change
NancyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

They make a thorough inspection and work with you on their recommendations.

Reasonable priceGeneral repairs & maintenanceVehicle safety inspectionOil change
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

First time with Cerrone's getting a standard service on my Audi A5. Very professional - loved the detailed updates on the progress. I also liked the list of additional services that I could choose to do or defer. No pressure - just information. Definitely going back next time.

Reasonable priceAir & cabin filter replacementTiresGeneral repairs & maintenance
Norman5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Cerrone's European specializes in servicing Jaguar's and Land Rovers. I have found the owner to be very honest, and the work performed has been first class. I own a Jaguar and found both San Francisco Jaguar and San Jose Jaguar lacking in customer service and competence...high prices and shoddy service.

Reasonable priceElectrical repairAir & cabin filter replacementGeneral repairs & maintenance
Eric9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

This whole team is GREAT!! Every aspect of dealing with them was perfect... from estimate, service picture detail reporting, to super quick completion and pick-up. I've always used the Jaguar dealer for service, but the Cerrone's team will take care of my Jaguar XK from now on! I highly recommend them.

Customer photo from Eric's review
Great priceTiresGeneral repairs & maintenanceVehicle Inspection
BlakeLocal Guide · 122 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

They’ve done a great job dealing with my awful and finicky European cars - I’ve had mechanics turn me away in the past lol

Oil change
open8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Cerrone's European does such a GREAT job on our vehicles. The Range Rover (2014) serviced today has over 340,000 miles on it. This incredible automotive feat is completely due to the years of consistent service from Cerrone's. FIVE STARS FOR SURE! Even the local Land Rover dealer is shaking their head. Thank You Frank, Tyler and Robert!!!!

Great priceA/C installation & repairAir & cabin filter replacementBrake service & repair+ Punctuality+ Quality+ Professionalism
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Cerrone's is a first class organization. One that I can trust, and that will not recommend un-needed repairs. They are my go to for both of my vehicles.

General repairs & maintenanceBrakesOil change+ Quality+ Professionalism
Bill8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have done business with them for years. I trust them tell me what service should be done, or must be done. I have found many cheaper garages jack up the bill. They don’t do that.

TransmissionElectrical repairAir & cabin filter replacement+ Punctuality+ Quality+ Professionalism
rusLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

inspection of my vehicle was thorough, the service advisor clearly communicated all the details of the issues making it easy to understand and to feel informed enough to decline some recommendations. advisor wasn't pushy about any of it. the total came in under the estimate and they even cleaned some scrapes of…

BrakesOil change+ Punctuality+ Quality+ Professionalism
Diane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Highly recommend. They are thorough and honest. I have a 2005 LR3 and always feel very well cared for after they service my car and I live in Los Angeles.

Auto tire replacementAuto engine diagnosticWiper blade installation
Emory1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have been using Cerrones for over 50 years because of the honest and reliable service we always receive. I highly recommend them to all. Emory Lee

Air & cabin filter replacementAuto A/C rechargeAuto battery maintenance
colleen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you so much!!! Above and beyond, most knowledgeable professionals/engine magicians! Really comforting to know that my car now works really well, because of the work they did.

Brake service & repairElectricalAuto engine diagnostic
Tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My Jaguar was in for regular maintenance and minor trim repair. All was done as expected with a phone call progress report. The car was ready when they said it would be.

Auto battery maintenanceAuto body & trim repairOil change
VivianeLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fast, kind, honest and professional service. I really appreciate the time spent on explaining the issues and courses of action recommended and the pictures taken to support the work done. It increases the level of trust in the services delivered.

General repairs & maintenanceOil change
Perry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys are the experts on all things Land Rover. They’re honest, efficient and, again, EXPERTS. It’s a no-brained.

General repairs & maintenanceOil changeTransmission repair
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Annie & Tyler at Cerrone’s European are the absolute BEST! After having a lot unexpected & unresolved issues with my Range Rover, I needed to find a new mechanic so I tried Cerrone’s in Redwood City. Annie was so warm & kind on the phone and got me on the schedule ASAP. I was extremely impressed with how quickly…

Auto brake repairAuto brake replacementAuto maintenance
josueLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Talves sean buenos pero si no hablamos inglés no es bueno ir a este taller mi hijo hiso una cita pues yo no hablo el idioma en un barrio donde la mayoría es hispano pero en fin creo que si hay una diferencia entre servicio de trasmisión y cambio de aceite de motor ellos solo les importa aserse de tu dinero no tu…

Oil change
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We are new customers and we couldn't be happier, there are many choices out there, but not very many good ones - Cerrone's is great!

Brake service & repairOil changeSteering & suspension repair
Ray1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had a very good experience with Cerrone's European auto repair. My car is now running smoothly. I was informed about the problems that my car had before the work was done. I was informed about the price before the car was fixed.

Air & cabin filter replacementBatteryElectrical+ Punctuality+ Quality+ Professionalism
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys have it figured out, fast communication with text messages and a status website detailing what services are being done and proposed means no surprises. They added photos of everything before doing any work. Friendly people helps too!

General repairs & maintenanceOil changeTires+ Professionalism
Edward1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The staff has been taking care of my 96 discovery for a long time and they have always done a great job keeping me going and keeping the rover on the road. Thank you

Electrical repairGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Mary9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This was my first visit to Cerrone for service on my Mini. I've had dealer maintenance since purchasing my car. I can't say enough about Cerrone. So professional and thorough. Great personalized service.. Inspected my car and provided detailed report with recommendations. Quick turn around. Great communication and…

Air & cabin filter replacementAir conditioningGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Barbara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am always happy to use Cerrone’s because I know that I will have reliable service on time. I have used them multiple times and their customer service is excellent!

Oil change+ Punctuality+ Quality+ Professionalism
Jim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Cerrones has been servicing my cars for many years. They always do an excellent job and I'm sure I will continue using them for years to come.

Air & cabin filter replacementAuto engine diagnosticGeneral repairs & maintenance
Kate10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Cerrone's has serviced 3 different Mini's we've owned over a period of many years. It is easy to make appointments. They provide a detailed inspection report after checking out the car. Their work is accurate, fairly priced, and fixes whatever problem they identified. We've never had to return the car because a…

Brake service & repairOil change+ Quality+ Professionalism
Helen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service, very friendly, and communicative. So glad I found them!

Air & cabin filter replacementAuto glass repairAuto engine diagnostic+ Professionalism+ Value
Ken4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional and knowledgeable.

BrakesGeneral repairs & maintenanceOil change+ Professionalism
Bruce4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

As always, great service performed in a timely manner.

ElectricalOil change+ Punctuality+ Quality+ Professionalism
Catherine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Cerrone's always does a good job and they provide a loaner car, which is great! I've been very satisfied with all the work they've done. They also point out work that needs to be done.

BrakesGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Vikhram4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I get my car serviced here for maintenance items (oil change etc.). Excellent workmanship. They are very professional in setting up appointments, and provide a very detailed diagnostic report every time with pictures and recommendations. Pricing is very good considering the car make. Highly recommended!!

General repairs & maintenanceOil changeService not listed+ Quality+ Professionalism
Weston3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceGeneral repairs & maintenanceAuto maintenanceOil change
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Oil change
Karl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementOil changeTires
Harcharan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Auto maintenanceOil change
talat12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

BrakesGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Charles1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBrake service & repairAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
J7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementOil changeWheel alignment+ Punctuality+ Quality+ Professionalism
Leslie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Barbara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

BrakesAuto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
ElanaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Roxanne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Air conditioningGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Air conditioningAuto engine diagnosticOil change+ Quality+ Value
Grayson6 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBrakesElectrical+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 60%Overpriced 0%Not sure 3%

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