Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts

Experts Reviews · Company report
Cerrone's European Auto Specialists logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%42+3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Cerrone's European Auto Specialists

Redwood City, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #67Position by Experts Score among all companies we track in this category. of 108 auto glass repair · 4.9★ from 415 Google reviews

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Report card

Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cerrone's European Auto Specialists is better than 90% of auto glass repair.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cerrone's European Auto Specialists is better than 84% of auto glass repair.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cerrone's European Auto Specialists is better than 100% of auto glass repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cerrone's European Auto Specialists is better than 100% of auto glass repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cerrone's European Auto Specialists is better than 100% of auto glass repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cerrone's European Auto Specialists is better than 42% of auto glass repair.C
42

Reviews for your job

Customers hired Cerrone's European Auto Specialists for 8 kinds of job.

Cerrone's European Auto Specialists for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 16

All 15 Google reviews tagged “Steering & suspension repair”

open8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Cerrone's European does such a GREAT job on our vehicles. The Range Rover (2014) serviced today has over 340,000 miles on it. This incredible automotive feat is completely due to the years of consistent service from Cerrone's. FIVE STARS FOR SURE! Even the local Land Rover dealer is shaking their head. Thank You Frank, Tyler and Robert!!!!

Great priceA/C installation & repairAir & cabin filter replacementBrake service & repair+ Punctuality+ Quality+ Professionalism
Bill8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have done business with them for years. I trust them tell me what service should be done, or must be done. I have found many cheaper garages jack up the bill. They don’t do that.

TransmissionElectrical repairAir & cabin filter replacement+ Punctuality+ Quality+ Professionalism
T6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent customer service & repair. They sent you text updates with photos. Tonja and Tyler are really good at what they do

Steering & suspension repair
Steve5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I like the pictures of what needs repairing. Very good communication and knowledge of the repair. Got the car done on time!

Auto tire replacementAuto power window repairSteering & suspension replacement
Diane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Highly recommend. They are thorough and honest. I have a 2005 LR3 and always feel very well cared for after they service my car and I live in Los Angeles.

Auto tire replacementAuto engine diagnosticWiper blade installation
Jamie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We brought our recently purchased 1997 Defender to Frank as it needed a handful of minor fixes and also a major fix to get the check engine light to clear and to also get it to pass California smog. Frank went above and beyond to troubleshoot what turned out to be a lot of bizarre things that previous owners had…

Auto emissions testingElectricalAuto engine diagnostic
colleen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you so much!!! Above and beyond, most knowledgeable professionals/engine magicians! Really comforting to know that my car now works really well, because of the work they did.

Brake service & repairElectricalAuto engine diagnostic
Dan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great customer service, excellent communication on repairs performed and repairs to consider, no pressure repair suggestions, very fair pricing and delivery when promised. The detailed courtesy safety inspection with comments and photos was informative and appreciated. I have two older Land Rovers and will…

General repairs & maintenanceSteering & suspension repair
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We are new customers and we couldn't be happier, there are many choices out there, but not very many good ones - Cerrone's is great!

Brake service & repairOil changeSteering & suspension repair
Mary9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This was my first visit to Cerrone for service on my Mini. I've had dealer maintenance since purchasing my car. I can't say enough about Cerrone. So professional and thorough. Great personalized service.. Inspected my car and provided detailed report with recommendations. Quick turn around. Great communication and…

Air & cabin filter replacementAir conditioningGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Scott3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Always great service from the team at Cerrone's.

ElectricalSteering & suspension repairService not listed
Tracey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementSteering & suspension repair+ Punctuality+ Quality+ Professionalism
WYNNENLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Steering & suspension repairWheel alignment+ Punctuality+ Quality+ Professionalism
Samiu5 years ago★★★★★

Rating only, no written review.

General repairs & maintenanceSteering & suspension repairTransmission+ Punctuality+ Quality+ Professionalism
michaelEdited 5 years ago★★★★★

Rating only, no written review.

General repairs & maintenanceSteering & suspension repair+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 60%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance64—
Oil change45—
Auto engine diagnostic26—
Air & cabin filter replacement19—
Auto maintenance17—
Brakes17—
Tires16—
Engine repair15—

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