Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts

Experts Reviews · Company report
Cerrone's European Auto Specialists logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%42+3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Cerrone's European Auto Specialists

Redwood City, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #67Position by Experts Score among all companies we track in this category. of 108 auto glass repair · 4.9★ from 415 Google reviews

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Report card

Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cerrone's European Auto Specialists is better than 90% of auto glass repair.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cerrone's European Auto Specialists is better than 84% of auto glass repair.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cerrone's European Auto Specialists is better than 100% of auto glass repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cerrone's European Auto Specialists is better than 100% of auto glass repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cerrone's European Auto Specialists is better than 100% of auto glass repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cerrone's European Auto Specialists is better than 42% of auto glass repair.C
42

Reviews for your job

Customers hired Cerrone's European Auto Specialists for 8 kinds of job.

Cerrone's European Auto Specialists for vehicle inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Vehicle Inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Vehicle Inspection”

Dan12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

These guys fix cars, period. Bring in a puzzle and they solve it. Instead of swapping parts and charging a premium they figure out what's going on and do the correct repair. I very highly recommend Cerrones.

Electrical repairGeneral repairs & maintenanceAuto engine diagnostic
Peninah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

They gave me special treatment when I was stuck. Thank you so much for the work and I highly appreciate it. See you soon

Vehicle Inspection
Tom4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great communicators, present options, especially with older vehicles, no surprises.

Reasonable priceTransmissionVehicle InspectionWiper blade installation
Eric9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

This whole team is GREAT!! Every aspect of dealing with them was perfect... from estimate, service picture detail reporting, to super quick completion and pick-up. I've always used the Jaguar dealer for service, but the Cerrone's team will take care of my Jaguar XK from now on! I highly recommend them.

Customer photo from Eric's review
Great priceTiresGeneral repairs & maintenanceVehicle Inspection
Steph6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent Service and Job well done… From Technician and Service Advisor … all professional and helpful… Thankyou so much

Vehicle InspectionWiper blade installationAuto maintenance
Donna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Tyler, Frank and the team at Cerrones are always great! We appreciate the amazing service as always! I wouldn’t trust anyone else to bring my cars to!

ElectricalAuto engine diagnosticVehicle Inspection
E2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

My old Jag was quite literally falling apart. Cerrone's found so many issues so quickly that I decided to donate the car to charity. Cerrone's went above and beyond in keeping my family safe and assisting in my car donation. Thank you, Cerrone's!

Vehicle InspectionVehicle safety inspection
Emory1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have been using Cerrones for over 50 years because of the honest and reliable service we always receive. I highly recommend them to all. Emory Lee

Air & cabin filter replacementAuto A/C rechargeAuto battery maintenance
Jamie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We brought our recently purchased 1997 Defender to Frank as it needed a handful of minor fixes and also a major fix to get the check engine light to clear and to also get it to pass California smog. Frank went above and beyond to troubleshoot what turned out to be a lot of bizarre things that previous owners had…

Auto emissions testingElectricalAuto engine diagnostic
Tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My Jaguar was in for regular maintenance and minor trim repair. All was done as expected with a phone call progress report. The car was ready when they said it would be.

Auto battery maintenanceAuto body & trim repairOil change
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Annie & Tyler at Cerrone’s European are the absolute BEST! After having a lot unexpected & unresolved issues with my Range Rover, I needed to find a new mechanic so I tried Cerrone’s in Redwood City. Annie was so warm & kind on the phone and got me on the schedule ASAP. I was extremely impressed with how quickly…

Auto brake repairAuto brake replacementAuto maintenance
darren6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They ran a PPI for me on an 96 Jag and found a few problems that made me second guess the vehicle purchase. Service was quick, professional and well documented .

Vehicle Inspection

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 60%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance64—
Oil change45—
Auto engine diagnostic26—
Air & cabin filter replacement19—
Auto maintenance17—
Brakes17—
Tires16—
Engine repair15—

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