Carpet cleaning service · Monroe, GA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 54 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 91%
5.0★★★★★627 Google reviews · 24 photos
98%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$327typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite punctuality, thoroughness, and clear communication as key aspects of CertaClean's carpet, upholstery, and dryer vent services. Reviews often note that technicians arrived on schedule, provided transparent pricing, and achieved visible results on various surfaces. While most feedback is positive, one criticism mentions a rescheduling conflict and a disagreement regarding the method used to clean a patio couch, suggesting occasional issues with service execution or expectation management.
Google rating: 5.0 out of 5 from 627 reviews (98% five-star).
Reviews on this page: 627 Google reviews (501 with written comments, 18 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 26, 2026.
Service: Apartment Cleaning Service serving Monroe, Georgia.
Data from Google, last updated October 27, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
CertaCleanApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CertaClean: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CertaClean: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CertaClean: 100/100 on this factor. Category median: 95.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CertaClean: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CertaClean: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CertaClean: 100/100 on this factor. Category median: 74.A
100
Bar = this company · dark tick = category median.
Star ratings
627 Google reviews we collected
5.0of 5
5 stars61798%
4 stars61%
3 stars10%
2 stars00%
1 star30%
Praise vs complaints
Phrases our text analysis found in 501 written reviews
99%praise
Praise1,02699%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price6131%
Reasonable12865%
Overpriced42%
Not sure32%
$327+21% vs typical apartment cleaning services
Middle half of what 176 customers paid ($227–$536) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results28027%
Staff & attitude24524%
Speed & response18318%
Would recommend17817%
Price & value737%
Communication565%
Honesty & trust192%
What customers talk about
We read 501 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“they are the kindest and most thorough cleaners in town!”
“Matt went above and beyond to remove a horrible stain-not only the stain but the nauseating stench that accompanied it I could not remove-and saved me…”
“Very thorough, very professional, took the amount of time he said it would.”
“The crew was on time and did a great job cleaning our carpet and kitchen floors”
“Highly recommend and will definitely use in the future for all home cleaning services.”
“We plan on using their service again 12 months from now -- we can't recommend CertaClean enough!”
“Making an appointment online was very easy, and I really appreciated that the pricing was upfront, transparent, and affordable.”
“Our technician was incredibly kind, knowledgeable, and communicative.”
“Wonderful service and honest expectations about the outcome of the carpet cleaning.”
People customers mention
Matt35 reviews
Brady20 reviews
Knox18 reviews
Susan8 reviews
Coby8 reviews
Steve8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired CertaClean for 6 kinds of job. Pick one to see what they paid and said.
EdLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Brady with CertaClean arrived right on schedule. After arriving, we walked through home looking at all areas that would be cleaned. He asked me if I had any stains or areas that might need extra attention, I showed him one area I thought might be, he said he would be able to get that clean, and he did! Carpet…
Santresa10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Service was awesome! This was my second time using this company, and they did not disappoint.❤️❤️
Paid $150–200Great priceGeneral carpet cleaning
Jackie12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Our technicians were GREAT! They took before and after photos and also a video. They were prompt and so nice! My carpets and rugs look like new! Two thousand thumbs up!!!!
KatieLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
So happy with the results of our carpet cleaning. Our technician was incredibly kind, knowledgeable, and communicative. The job took less than two hours and the carpets look brand new! I absolutely recommend CertaClean!
Paid $400–450Not sureCarpet steam cleaning
Shirlee1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Very thorough!! Looks so much better. Smells nice and smells clean. Bray did a great job!!!!!
Paid $150–200Great priceCarpet steam cleaning
Lynn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Our dryer had been overheating and was taking two to three times longer for clothes to dry. Matt came out and cleaned dryer vent, which turn out to be fully clogged. Great job, in a timely manner and great price!!! Will have them out again, before it gets so bad!!!
they are the kindest and most thorough cleaners in town!
Price assessment: Great price
Services: General carpet cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · a day ago
Thank you for such a kind review, Brittany! We're so glad you had a good experience with our team and are happy with how your rugs turned out. Thank you for trusting us with your rugs!
Jon Windham7 reviewsiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Services: Carpet steam cleaning, Area rug cleaning
Response from the owner · 2 months ago
Jon, thank you! We always appreciate hearing from you and are so glad we continue to provide a great carpet cleaning experience. Thank you for trusting us with your home time and time again!
Ed StillLocal Guide · 20 reviewsiTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
Brady with CertaClean arrived right on schedule. After arriving, we walked through home looking at all areas that would be cleaned. He asked me if I had any stains or areas that might need extra attention, I showed him one area I thought might be, he said he would be able to get that clean, and he did! Carpet looks great now!!
Very thorough, very professional, took the amount of time he said it would.
Because of Brady and CertaClean and the experience I had today, I'll definitely be using them again and also recommending CertaClean.
Price assessment: Reasonable price
Price: $300–350
Services: Carpet steam cleaning, General carpet cleaning
Response from the owner · a month ago
We really appreciate you taking the time to share such a detailed review, Ed! It’s great to hear that Brady made the process easy from the initial walkthrough all the way through the finished carpet cleaning. And we’re especially glad he was able to tackle that stubborn spot you were concerned about! We’ll be sure to share this with Brady. Thanks again for choosing CertaClean and for recommending us!
Dale ArnoldLocal Guide · 9 reviewsiTotal number of Google reviews Dale has written across all businesses on Google Maps, not just this one.
Services was excellent, the technician was very friendly and did a wonderful job. I would use them again.
Response from the owner · 2 weeks ago
Dale, we’re glad you had such a great experience! It’s wonderful to hear that our technician was friendly and did such a great job. We really appreciate your kind words and your willingness to use CertaClean again!
Don Troup12 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
The crew was on time and did a great job cleaning our carpet and kitchen floors
Price assessment: Reasonable price
Price: $500+
Services: General carpet cleaning, Service not listed
Response from the owner · 2 weeks ago
Don, we appreciate you taking the time to share this! We’re glad our team took care of both your carpet and kitchen floors. Thanks for trusting CertaClean with your home!
Ann Smith2 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Great job! We are thrilled with the service. Capet looks brand new. Thank you for wonderful service done with care and efficiency.
Response from the owner · 2 weeks ago
Ann, we’re so glad you’re thrilled with the results! There’s nothing better than hearing that your carpet looks brand new again. We really appreciate your kind words about the care our team puts into the work, and we’re grateful you chose CertaClean! 😊
Santresa Hutchinson10 reviewsiTotal number of Google reviews Santresa has written across all businesses on Google Maps, not just this one.
Service was awesome! This was my second time using this company, and they did not disappoint.❤️❤️
Price assessment: Great price
Price: $150–200
Services: General carpet cleaning
Response from the owner · 2 weeks ago
Hi Santresa, thank you so much for reaching out to us and trusting us with your carpets again! Your support means everything to us, and we look forward to the opportunity to clean for you anytime you need us!
N Morris7 reviewsiTotal number of Google reviews N has written across all businesses on Google Maps, not just this one.
We have had carpets, rugs, sofas, and our dryer vent cleaned through CertaClean and every experience has been exceptional! They are professional, thorough, and have great service from start to finish.
Response from the owner · 2 weeks ago
Thank you so much for your continued trust in us, Nishita! We are so happy we could clean your carpets, rugs, sofas, and dryer vent and that your experience has been exceptional. We are thankful for your business and support and look forward to helping you again anytime you need it in the future!
Anna Adams8 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
They did an amazing job on our living room!! Fast and thorough
Price assessment: Reasonable price
Price: $150–200
Services: Carpet steam cleaning
Response from the owner · 2 weeks ago
Anna, we’re so glad to hear your living room got the refresh it needed! It's great you thought the process was quick and that we made your carpet looking amazing again. Thank you, we really appreciate you choosing CertaClean!
Jackie Campbell12 reviewsiTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Our technicians were GREAT! They took before and after photos and also a video. They were prompt and so nice! My carpets and rugs look like new! Two thousand thumbs up!!!!
We’ll gladly take two thousand thumbs up! We’re so glad you’re happy with how your carpets and rugs turned out and that our technicians kept everything thorough and transparent along the way, Jackie. We love being able to show customers the difference with those before-and-after photos and videos. Thanks for such a fun review and for trusting CertaClean with your home!
