iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%79+19.2Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty67−3.3Momentum penalty93−0.7Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 20 cabinet paintersiPosition by Experts Score among all companies we track in this category. · better than 0%
4.8★★★★★181 Google reviews · 24 photos
86%five-star reviews
4.71★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate CertaPro Painters of SW Metro 4.8 out of 5 based on 181 reviews, noting the owner responds to 99 percent of feedback. Customers frequently praise punctuality, clear communication, competitive pricing, and thorough preparation for interior and exterior painting projects. However, several low-star reviews criticize disorganized project management, missed deadlines, and poor cleanup, while others describe rushed work and unprofessional interactions during complex jobs.
Google rating: 4.8 out of 5 from 181 reviews (86% five-star).
Reviews on this page: 181 Google reviews (159 with written comments, 10 with photos).
Owner responses: the business replied to 99% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: craft & service.
This companyCabinet Painters median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CertaPro Painters of SW Metro: 77/100 on this factor. Category median: 95.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CertaPro Painters of SW Metro: 79/100 on this factor. Category median: 95.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CertaPro Painters of SW Metro: 67/100 on this factor. Category median: 99.B
67
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CertaPro Painters of SW Metro: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CertaPro Painters of SW Metro: 93/100 on this factor. Category median: 100.A
93
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CertaPro Painters of SW Metro: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
181 Google reviews we collected
4.8of 5
5 stars15686%
4 stars179%
3 stars21%
2 stars00%
1 star63%
Praise vs complaints
Phrases our text analysis found in 159 written reviews
97%praise
Praise33297%
Complaints113%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price829%
Reasonable1968%
Overpriced14%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results7823%
Speed & response6720%
Staff & attitude6419%
Would recommend5416%
Price & value3911%
Communication298%
Honesty & trust123%
What customers talk about
We read 159 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From estimate to completion, CertaPro SW Metro did an exceptional job on our project.”
“Despite me voicing my concerns, they continued on, at the request of the main contractor, and did a terrible job in the end.”
“We had a small project but it was completed timely and looked great”
“…es were good, the work they did was outstanding, and they were super helpful helping us match colors to other walls in our home.…”
“The crew was rude, defensive and purposely did a bad job after I asked them to clean up certain areas, and even said “you’re not paying us enough to clean up”.”
“I will continue to use them and highly recommend their services.”
“We have used them for large common area repainting in our senior living community and cannot recommend them enough!”
“The price they quote has always been competitive and fair and consistent with the work performed.”
“Sara ignored my messages about splitting the cost of two gallons and he and his painter showed up without any paint.”
“The crew was easy to work with, gave us end of day updates on their progress, and took great care to ensure we were satisfied with the results.”
“If you have a painting job you want done, you can trust CertaPro to show up, follow through and get the job done in a timely manner.”
People customers mention
Sara28 reviews
Kelly15 reviews
Prairie5 reviews
Wilder4 reviews
Mike4 reviews
Morlock3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired CertaPro Painters of SW Metro for 8 kinds of job. Pick one to see what they paid and said.
Lee11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
From estimate to completion, CertaPro SW Metro did an exceptional job on our project. This is the 3rd time we have used CertaPro and we were again, very pleased with the results. The crew was easy to work with, gave us end of day updates on their progress, and took great care to ensure we were satisfied with the results.
fidel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Administro varios edificios comerciales en St. Louis Park, y Colin y su equipo llevan años trabajando en mis propiedades. Me comentó que por fin creó su página en Google, así que tenía que venir a dejar mi reseña. Si necesitan trabajos de pintura y quieren que queden bien hechos, ¡no duden en llamarlos! No se van a…
Great price
MarthaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★
CertaPro Painters were able to schedule painting of a bathroom and garage quickly. At first, I thought it would be scheduled further out, but, an awesome crew of two became available. Alfredo and Joe were extremely hard working. The walls and ceiling of the garage were poorly completed by the original…
Great priceDrywall paintingDoor paintingInterior painting
Harlow3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great attention to what we wanted and when. Stayed out of their way a let them do what they do. Trust them to do the work required for the job. Excellent taping and edging done by the team doing the work. Great oversight by the project manager. Very detailed clean up after. We will be utilizing their skills and services again.
Reasonable priceDrywall painting
Hale11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I could not be more pleased with our experience with CertaPro Painters. They answered the phone with a real person (one of the owners), they showed up on time, their prices were good, the work they did was outstanding, and they were super helpful helping us match colors to other walls in our home. I highly recommend CertaPro Painters!!
D14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Painted entire exterior of our home. They did an excellent and professional job plus repaired decking and other areas needing attention. This is our 3rd time using CertaPro and each experience has exceeded our expectations.
From estimate to completion, CertaPro SW Metro did an exceptional job on our project. This is the 3rd time we have used CertaPro and we were again, very pleased with the results. The crew was easy to work with, gave us end of day updates on their progress, and took great care to ensure we were satisfied with the results.
Price assessment: Reasonable price
Services: Door painting, Interior painting, Drywall repair
fidel leonardo Diaz Petrini1 reviewiTotal number of Google reviews fidel has written across all businesses on Google Maps, not just this one.
Administro varios edificios comerciales en St. Louis Park, y Colin y su equipo llevan años trabajando en mis propiedades. Me comentó que por fin creó su página en Google, así que tenía que venir a dejar mi reseña. Si necesitan trabajos de pintura y quieren que queden bien hechos, ¡no duden en llamarlos! No se van a arrepentir. ¿Solo hablan español? ¡No hay problema! Su esposa habla español perfectamente y es un encanto trabajar con ella.
Price assessment: Great price
Response from the owner · a week ago
Fidel, Thank you for your kind words and stars! Sara & Kelly Morlock. Owners - CertaPro Painters
Leah Collins6 reviewsiTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
We hired CertaPro Painters to paint our 1920s craftsman, and we couldn’t be happier with how it turned out. Older homes come with their quirks, and this crew treated ours with real care. They took time with the prep work, protected the original details, and clearly understood that a house like this deserves patience rather than shortcuts.
What stood out most was how they handled a tricky situation. This franchise picked up our job after it had been assigned elsewhere, and they inherited a quote that missed several items. Rather than pointing fingers or cutting corners, they jumped in, filled the gaps, and went above and beyond to make sure everything was done right. That kind of ownership is rare, and it made all the difference.
The crew was respectful, tidy, and a genuine pleasure to have around. They cleaned up thoroughly every day, and the finished result is crisp, even, and exactly what we pictured.
Our home feels cared for again, and we’re grateful. We’d recommend this CertaPro team without hesitation to anyone, especially owners of older homes who want the job done right.
Price assessment: Reasonable price
Services: Exterior painting
Response from the owner · a week ago
Leah, Every one of our customers is so important to us & we are so glad you experienced our personal touch! Thank you for your kind words & stars! So appreciated! We wish you many years of happiness in your "new" home. Sara & Kelly Morlock. Owners - CertaPro Painters
Martha BarresLocal Guide · 15 reviewsiTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
CertaPro Painters were able to schedule painting of a bathroom and garage quickly. At first, I thought it would be scheduled further out, but, an awesome crew of two became available. Alfredo and Joe were extremely hard working. The walls and ceiling of the garage were poorly completed by the original construction company. The prep work was labor intensive in the garage. Yet, CertaPro pricing was very reasonable. They did a good job. Although, I would have thought that would have a shop vac to clean up after the mud dust from the sanding. Fortunately, I was able to let them use mine. They were agreeable to clean up after it was pointed out to them. Overall, excellent with point deduction at clean up time. Thanks.
Price assessment: Great price
Services: Drywall painting, Door painting, Interior painting, Drywall repair
Response from the owner · 2 weeks ago
Martha, Thank you for your review and stars! Our customer's feedback is very important to us! Sara & Kelly Morlock. Owners - CertaPro Painters.
Harlow Thielke3 reviewsiTotal number of Google reviews Harlow has written across all businesses on Google Maps, not just this one.
Great attention to what we wanted and when. Stayed out of their way a let them do what they do. Trust them to do the work required for the job. Excellent taping and edging done by the team doing the work. Great oversight by the project manager. Very detailed clean up after. We will be utilizing their skills and services again.
Price assessment: Reasonable price
Services: Drywall painting
Response from the owner · a month ago
Harlow, Thank you for taking your time to leave such a wonderful review! We are pleased you had a great experience with Alfredo & crew & will look forward to hearing from you in the future! Sara & Kelly Morlock. Owners - CertaPro Painters
Jim Osmek1 reviewiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
We had a small project but it was completed timely and looked great
Price assessment: Reasonable price
Services: Metal painting
Response from the owner · a month ago
Jim, We were so pleased you called & we were able to help you out! Thank you for taking the time to leave your review. Very appreciated! Sara & Kelly Morlock. Owners - CertaPro Painters.
Hale Jay11 reviewsiTotal number of Google reviews Hale has written across all businesses on Google Maps, not just this one.
I could not be more pleased with our experience with CertaPro Painters. They answered the phone with a real person (one of the owners), they showed up on time, their prices were good, the work they did was outstanding, and they were super helpful helping us match colors to other walls in our home. I highly recommend CertaPro Painters!!
Response from the owner · a month ago
Hale, We, too, we so happy we could get your painting completed in the requested timeframe! Thank you for the stars and your kind words. Best of luck in your next home stage! Sara & Kelly Morlock. Owners - CertaPro Painters.
D .Sturgeon14 reviewsiTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
Painted entire exterior of our home. They did an excellent and professional job plus repaired decking and other areas needing attention. This is our 3rd time using CertaPro and each experience has exceeded our expectations.
Price assessment: Reasonable price
Services: Exterior painting
Response from the owner · 3 years ago
Hi D,
Thank you for the stars and kind words. Very appreciated!
Sara & Kelly Morlock
Owners - CertaPro Painters
David Rieke1 reviewiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
We were very happy with the work CertaPro did for us. Very neat and thorough.
Price assessment: Reasonable price
Services: Drywall painting, Door painting, Interior painting
Response from the owner · 2 months ago
Dave, Thank you for review & stars! Can't wait to see how your "new' garage turns out! We appreciate your business! Sara & Kelly Morlock. Owners CertaPro Painters.
Josie SchrieverLocal Guide · 22 reviewsiTotal number of Google reviews Josie has written across all businesses on Google Maps, not just this one.
Certapro did a great job with the painting projects we had them complete. They did so well on the project we started with, we decided to add more rooms while they were here. Great pricing and fast service. Highly recommend!
Price assessment: Great price
Services: Interior painting, Exterior painting
Response from the owner · 2 months ago
Josie, it was a pleasure to paint your home for you & we are so glad to hear you had a great experience working with our company & Alfredo & David. Thank you for your review & stars! We look forward to hearing from you again! Sara & Kelly Morlock. Owners - CertaPro Painters.
