Experts Reviews · Company report
Certified Towing Authority logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%56+4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Certified Towing Authority

North St. Paul, MN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 144 towing services · 5.0★ from 317 Google reviews

Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Certified Towing Authority is better than 99% of towing services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Certified Towing Authority is better than 99% of towing services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Certified Towing Authority is better than —% of towing services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Certified Towing Authority is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Certified Towing Authority is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Certified Towing Authority is better than 56% of towing services.C
56

Reviews for your job

Customers hired Certified Towing Authority for 6 kinds of job.

Certified Towing Authority for car towing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.65
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Car towing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 103
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 65 Google reviews tagged “Car towing” · showing 20

Jeffrey14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Prompt careful and professional. Cody knows what he’s doing.

Car towing
Kurt10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Super responsive, and fast. Delivery to the car repair shop was perfect - inserted nicely into an open spot in a tight parking lot - and he took care of dropping off the key. Sent a picture afterwards showing the delivery location. Towing isn’t cheap, but the price is in line with any other provider. 100% satisfied…

Reasonable priceCar towing
mohamed3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I called Cody early Sunday morning to tow my vehicle to a shop Within the hour. Not only was he very professional, his price was more affordable than the other 3 places I called. He was able to pick up my vehicle and drop it off at the shop in 45 minutes. Great service!

Great priceCar towing
Alexander2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Cody was great! He got to me in 10 min and was able to navigate a busy intersection at Marshal and Fry. My alternator went out and he was able to jump it and tow it. Two thumbs up!

Reasonable priceCar towing
BrianLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great experience with Certified Towing Authority! Had to have my car towed after a car accident. They came within 20 minutes, loaded my vehicle quickly and on our way.

Reasonable priceCar towing
SueLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Cody was great! He was very patient with me while I was looking for a center to tow the car, he was extremely friendly, very helpful and went above and beyond for which most people think are very simple services. Greatly appreciated such a friendly experience in a frustrating situation.

Battery serviceCar towingLong distance hauling
Emma2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Super helpful and professional

Reasonable priceCar towing
Isabella13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Cody was easy to work with, affordable and transparent with pricing. Appreciate his help in an unfortunate situation!

Car towing
Karina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had the pleasure of working with Cody for scheduling and towing my truck. He was very professional, kind, patient and super chill, which I truly appreciated! Especially as an introvert! If I need a tow service again, I’ll definitely give Cody a call. Thank you again for your help! You made it super easy!

Car towing
mckinley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Cody was very helpful and transparent with the entire process. Great work and fair pricing. If you are looking for a local reliable tow in St. Paul, this is the right company!

Great priceCar towing
Monyka3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Fair pricing, polite and speedy service! I would definitely recommend

Reasonable priceCar towing
Aaron4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service! Recommended! 👏

Reasonable priceCar towing
Marc3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Fast, friendly, professional. He was very communicative and clear. He kept me updated all thru the process. Update: I've used Certified Towing several times now and every time it has been great. In St. Paul and Minneapolis, he has been able to respond quickly. He gets the job done and makes sure everything is taken care of.

Reasonable priceCar towing
K12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Tow truck arrived right on time as promised. The driver was friendly, professional, and made the whole process smooth and stress-free. Really appreciate the reliable service and highly recommend! 👍🏼

Reasonable priceCar towing
Dave6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent service. Cody got showed up fast and back the tow truck into the repair shop space without any problems. I use this company again.

Reasonable priceCar towing
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

He was able to reach me very quickly in some of the worst conditions of the year when other places quoted me 3+ hours.

Car towing
Dann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Prompt, professional service. Great communication throughout the entire process. Highly recommend!

Reasonable priceCar towing
Kevin15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Yes he's very good on time very experienced no damage to the vehicle besides what happened to me I would go with them and refer them to anybody good job that's the best told job ever I experienced five stars thumbs up.

Reasonable priceCar towing
Donavan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Cody did an excellent job. Great communication and timely service.

Reasonable priceCar towing
Matthew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Cody provided PERFECT service. When stuck in a ditch, I found his # on Google. He made me a priority, came fast, was way professional, got me out fast, and at a good price. I highly recommend you put his number in your phone for future emergencies - I HAVE!

Great priceCar towingService not listed

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 66%Overpriced 0%Not sure 5%

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