Carpet cleaning service · San Jose, CA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%94+6.6Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 23 upholstery repair servicesiPosition by Experts Score among all companies we track in this category. · better than 68%
4.9★★★★★414 Google reviews · 24 photos
98%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
81%reviews answered by the owner
$259typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight the punctuality, professional communication, and fair pricing associated with this family-owned business. Reviews often note that the staff efficiently cleans carpets, upholstery, and rugs, leaving surfaces looking refreshed, while also providing complimentary spot treatment products. However, a minority of low-star reviews criticize the service for inconsistent pricing accuracy and instances of rude or unprofessional behavior during customer interactions.
Google rating: 4.9 out of 5 from 414 reviews (98% five-star).
Reviews on this page: 413 Google reviews (388 with written comments, 42 with photos).
Owner responses: the business replied to 81% of reviews.
Most recent review: October 15, 2026.
Service: Upholstery Repair serving San Jose, California.
Data from Google, last updated October 26, 2026.
Score profile vs other upholstery repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyUpholstery Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CGT Carpet & Upholstery Cleaning: 94/100 on this factor. Category median: 87.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CGT Carpet & Upholstery Cleaning: 90/100 on this factor. Category median: 82.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CGT Carpet & Upholstery Cleaning: 94/100 on this factor. Category median: 94.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CGT Carpet & Upholstery Cleaning: 100/100 on this factor. Category median: 93.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CGT Carpet & Upholstery Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CGT Carpet & Upholstery Cleaning: 94/100 on this factor. Category median: 26.A
94
Bar = this company · dark tick = category median.
Star ratings
413 Google reviews we collected
4.9of 5
5 stars40698%
4 stars00%
3 stars00%
2 stars10%
1 star61%
Praise vs complaints
Phrases our text analysis found in 388 written reviews
99%praise
Praise1,01599%
Complaints121%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price6658%
Reasonable4741%
Overpriced00%
Not sure11%
$259-4% vs typical upholstery repair services
Middle half of what 72 customers paid ($203–$321) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results24324%
Speed & response22422%
Staff & attitude20120%
Would recommend17917%
Price & value10911%
Communication414%
Honesty & trust303%
What customers talk about
We read 388 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“CGT Cleaning Systems did an excellent job cleaning our sectional sofa, rooms, chairs, rugs, and stairs.”
“Warning: STAY AWAY IF YOU DON'T WANT TO BE TREATED WITH AWFUL ATTITUDE, NO RESPECT AND NONPROFESSIONALS!”
“They were knowledgeable, communicated well, on time and left us with a clean carpet for a reasonable price.”
“They were very professional, efficient, and clearly focused on doing the best possible job.”
“The cleaner arrived and called me to open the door, but instead of simply asking politely, he yelled, “Open the garage!”
“I’m extremely happy with their work and would highly recommend CGT Carpet Cleaner.”
“They've been doing this for a long time, they are very reasonably priced, and they make sure you get your money's worth!”
“I love that they do a great job without over charging.”
“They were communicative, on time, and made our couches and carpet look brand new.”
“I’ve trusted CGT Carpet & Upholstery Cleaning about five times over the last 8 years, and they deliver a great experience every single time.”
“But when you verbally quote me $200 for the job, don’t call me a liar when that’s exactly what you said.”
People customers mention
Derrick35 reviews
Shedrick14 reviews
John12 reviews
Derek11 reviews
Area6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired CGT Carpet & Upholstery Cleaning for 6 kinds of job. Pick one to see what they paid and said.
T7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Derrick and his brother showed up on time. The price was fair and their work was excellent. What more could you ask for.
Michael9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The brothers did a wonderful job. They were knowledgeable, communicated well, on time and left us with a clean carpet for a reasonable price. I would highly recommend their services.
Neeta1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had CGT Carpet Cleaner come out to clean my carpet, which had tea stains all over it. I was amazed at the results—they finished the job in about 40 minutes, and the carpet looks like new!
They were very professional, efficient, and clearly focused on doing the best possible job. They gave it 100%, and the results…
KathyLocal Guide · 68 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We are repeat customers of CTG for carpet cleaning. Family-owned, great service; friendly & efficient. Appreciate the complimentary spray bottle of carpet cleaner.
Highly recommend!
Sanjib4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Highly recommend! I’ve trusted CGT Carpet & Upholstery Cleaning about five times over the last 8 years, and they deliver a great experience every single time. They are prompt, professional, and friendly.
After they finish, the carpets are always spotless and fresh. Their customer service is outstanding, and they…
Paid $300–350Great priceCarpet steam cleaning
n2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a great experience with Derrick and Shedrick. They showed up on time and gave excellent service. They worked quickly and left my carpet look great and brand new! Would definitely recommend
Derrick and his brother showed up on time. The price was fair and their work was excellent. What more could you ask for.
Price assessment: Reasonable price
Price: $250–300
Services: Carpet steam cleaning
Response from the owner · 5 days ago
TMy
Thank you so much for the positive 5-Star review. It is always good to hear from our first time customers after service.
Thanks Again.
Derrick & Shedrick
ryan luciano4 reviewsiTotal number of Google reviews ryan has written across all businesses on Google Maps, not just this one.
These guys are very professional. Top notch work. My 16 year old carpet looks clean as new. Highly recommended.
Response from the owner · 5 days ago
Ryan, thank you for the %-Star review. Hope you can enjoy your renewd carpets for another few years. Please give us a call when you need service in the future.
Thanks Again,
Shedrick & Derrick
Doug Croft5 reviewsiTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
We had CGT clean three room carpets. They were very responsive and easy to schedule. They arrived early for our appointment, ready to go to work. We have been quite happy with the outcome, our family room, especially, looks so much better!
Price assessment: Reasonable price
Services: Carpet steam cleaning
Response from the owner · 5 days ago
Doug, Thank You for the positive 5-Star review. To know you were satisfied with our overall service means a lot to us & Our customers
Thanks Again,
Derrick & Shedrick
Felix FeiyuLocal Guide · 18 reviewsiTotal number of Google reviews Felix has written across all businesses on Google Maps, not just this one.
Worst service experience I’ve had. The cleaner arrived and called me to open the door, but instead of simply asking politely, he yelled, “Open the garage!”
I then explained that he couldn’t park directly in front of my garage because the vehicle could be towed, and that guest parking was available. He immediately became impatient and told me he had “never parked in guest parking in the last 20 years.”
I found that response unreasonable, especially since many customers live in condos, townhomes, or communities with parking restrictions. He seemed very upset that he couldn’t park in front of the garage and ultimately drove away without performing any service at all.
Extremely unprofessional interaction and a complete waste of my time.
Response from the owner · 2 weeks ago
Felix, We are very sorry you felt you had the worst service experience with us. This has never happen before. You would not move your car to allow us to provide the service and told us we had to park in the guest parking area which was too far away from your unit. Parking there would have required us to pull our hose thru traffic that could damage our hose and cause a real inconvience for other home owners.
When we called you to let you know the problem you said F#@K you and hung up the phone. At this point we drove away.
Derrick & Shedrick
Michael Lauriola9 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
The brothers did a wonderful job. They were knowledgeable, communicated well, on time and left us with a clean carpet for a reasonable price. I would highly recommend their services.
Price assessment: Reasonable price
Price: $500+
Services: Upholstery cleaning, General carpet cleaning, Area rug cleaning
Response from the owner · 2 weeks ago
Michael, Thank you for the 5-Star review. It means a lot to us to receive feedback on the service we provide. We always try to do our best to make sure our customers are satisfied.
Thanks Again,
Derrick & Shedrick
Neeta Yavatkar1 reviewiTotal number of Google reviews Neeta has written across all businesses on Google Maps, not just this one.
I had CGT Carpet Cleaner come out to clean my carpet, which had tea stains all over it. I was amazed at the results—they finished the job in about 40 minutes, and the carpet looks like new!
They were very professional, efficient, and clearly focused on doing the best possible job. They gave it 100%, and the results show it. I’m extremely happy with their work and would highly recommend CGT Carpet Cleaner.
Price assessment: Reasonable price
Price: $150–200
Services: Carpet steam cleaning
Response from the owner · a month ago
Neeta, Thank you so much for the positive detailed review. It means a lot to here from our satisfied customers & to know they will recommend our service to their friends and family,
Thanks Again, Derrick & Shedrick
Pam Juanes1 reviewiTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
My experience with CGT Carpet & Upholstery Cleaning was excellent from beginning to end. The initial telephone call that I made was answered promptly. After describing the carpeted rooms that needed cleaning, I was given a quote and available date and time. When the cleaners arrived I asked if they would be able to clean my couches at the same time. There was no problem fulfilling my additional request. The carpet and upholstery were cleaned thoroughly. Job well done, Derrick and Shedrick, thank you.
Response from the owner · a month ago
Pam, tahnk you so much for the positive 5-Star rview. Happy we were able of complete all the work you wanted that day & clean them to your satifaction. Please give us a call if you need service in the future.
Thank You Derrick & Shedrick
Andrea Ruiz1 reviewiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
CGT did a great job cleaning my sectional couch. It is refreshed and almost like new. The area rug also looks amazing. Derek and his team were friendly and efficient. Highly recommend.
Price assessment: Reasonable price
Services: Upholstery cleaning, Area rug cleaning
Response from the owner · a month ago
Andrea, Thank you for the 5-Star review. We look forward to proving service in the future when needed.
Thanks Again,
Shedrick & Derrick
Kathy HLocal Guide · 68 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
We are repeat customers of CTG for carpet cleaning. Family-owned, great service; friendly & efficient. Appreciate the complimentary spray bottle of carpet cleaner.
Highly recommend!
Price assessment: Reasonable price
Price: $150–200
Services: Carpet steam cleaning
Response from the owner · a month ago
Kathy, It means a lot to us and our company to receive 5-Star reivews and especially from repeat customers.
Thanks again,
Derrick & Shedrick
Berna ErolLocal Guide · 23 reviewsiTotal number of Google reviews Berna has written across all businesses on Google Maps, not just this one.
Already used them twice. Highly recommend. Great prices too.
Response from the owner · a month ago
Berna, Thank you for being one of our repeat customer customer. It is always a pleasure to hear from you to continue to receive 5- Star reviews.
Thanks again, Derrick & Shedrick
