Analyzing 8,519,4878.5M ReviewsFor 24,16424.2K Experts

Experts Reviews · Company report
Chad Miller Auto Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%53+12.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty90−1Momentum penalty63−3.7Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE

Chad Miller Auto Care

San Antonio, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #537Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.8★ from 935 Google reviews

📞 Call (210) 934-1582Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chad Miller Auto Care is better than 71% of auto repair shops.B
71
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chad Miller Auto Care is better than 53% of auto repair shops.C
53
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chad Miller Auto Care is better than 90% of auto repair shops.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chad Miller Auto Care is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chad Miller Auto Care is better than 63% of auto repair shops.B
63
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chad Miller Auto Care is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Chad Miller Auto Care for 8 kinds of job.

Chad Miller Auto Care for air conditioning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Air conditioning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#104 / 270
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Air conditioning”

Candice8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Chad and his team are the best! Always honest and the work they do is excellent!

General repairs & maintenanceTire rotationsAir conditioning
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have been a customer of this marvelous establishment for many years, and have never been disappointed. Their honesty, dependability, and friendliness are salient, and I know I am in good hands.

Reasonable priceElectrical repairGeneral repairs & maintenanceAuto engine diagnostic
OpheliaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Chad Miller is the most honest mechanic I have ever met. Everyone I have encountered at the shop speaks with kindness and treats the customers with care. I made the mistake once of going to another mechanic and NEVER AGAIN. Kindness and integrity is hard to find and this is the best shop yo bring your car to if you…

Reasonable priceAir conditioning
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I go to Chad Miller Auto Repair for all of my car needs. They are a full-service shop with certified technicians. They are always fair and honest and don't just throw parts at a problem. They diagnose issues and give you an estimate before they proceed. Their three year warranty caused another shop in town to match it!

Air & cabin filter replacementAuto brake repairAir conditioning
CarolineLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've been a customer for a couple of years and have been extremely satisfied with the work they have done on my Mazda 3. I leave feeling confident that the problem has been resolved. They are the kind of business that will send a mechanic with you to drive around the block if you don't know exactly what the…

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This was my first time using them and will recommend them to other people. Very professional! Great job with fixing my AC!

Air conditioning
Yolanda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I cannot say enough good things about this place, Chad and his crew were exceptional. We were going to San Antonio for the weekend and as we pulled in to the outskirts of San Antonio the compressor locked up and the car started overheating. I found this place close by and we managed to pull into the garage. The…

A/C installation & repairAir conditioning+ Punctuality+ Quality+ Professionalism
Carlos3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional and kept me informed of all services to my vehicle. Job well done!

Air conditioning+ Punctuality+ Professionalism
Mark6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have a 2000 Ford Taurus station wagon that had a litany of issues: Windows that would not go up or down; a power steering fluid leak; a check engine light that glows constantly; A/C not cooling properly.... They had to keep the car for four days (finding certain parts for a 20 year old vehicle must have been a…

Air conditioningAuto engine diagnosticElectrical repair+ Punctuality+ Quality+ Professionalism
TheLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Air conditioning
Ron5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air conditioning

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 52%Reasonable 39%Overpriced 5%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance69—
Oil change28—
Electrical repair25—
Auto engine diagnostic22—
Auto maintenance19—
Brakes19—
Engine repair14—
Steering & suspension repair13—

Compare with

My C.A.R Center logoMy C.A.R CenterExperts Score 95San Antonio · 4.94★Kingdom Auto Repair Service logoKingdom Auto Repair ServiceExperts Score 86San Antonio · 4.94★Mendo Motorz & Transmissions logoMendo Motorz & TransmissionsExperts Score 86San Antonio · 4.83★