Experts Reviews · Company report
Chad Miller Auto Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%53+12.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty90−1Momentum penalty63−3.7Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE

Chad Miller Auto Care

San Antonio, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #537Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.8★ from 935 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chad Miller Auto Care is better than 71% of auto repair shops.B
71
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chad Miller Auto Care is better than 53% of auto repair shops.C
53
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chad Miller Auto Care is better than 90% of auto repair shops.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chad Miller Auto Care is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chad Miller Auto Care is better than 63% of auto repair shops.B
63
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chad Miller Auto Care is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Chad Miller Auto Care for 8 kinds of job.

Chad Miller Auto Care for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#104 / 390
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 22 Google reviews tagged “Auto engine diagnostic”

John8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Fast, honest, affordable Work. Happy to support local businesses with such high-quality customer service and work. Saved me thousands.

Auto engine diagnosticOil change
Daniel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This is the first time I've come here and all I can say is I wish all mechanics were as friendly, straight-forward, courteous, and flexible as he is. Even his team when you call is very nice and courteous to you. He understands the problem, helps where he can and tells you what you need and doesn't at all try to…

Great priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have been a customer of this marvelous establishment for many years, and have never been disappointed. Their honesty, dependability, and friendliness are salient, and I know I am in good hands.

Reasonable priceElectrical repairGeneral repairs & maintenanceAuto engine diagnostic
Kaela7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I had bought a used Honda accord sport and the worst happened. I had a misfire in my cylinders at 10 pm on a Wednesday night on my way to chipotle! I was able to drop my vehicle off at chads auto care and had a lovely conversation with Chad! The team did a great job fixing my vehicle and even helped out when there…

Great priceAuto engine diagnosticEngine repairAuto maintenance
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I go to Chad Miller Auto Repair for all of my car needs. They are a full-service shop with certified technicians. They are always fair and honest and don't just throw parts at a problem. They diagnose issues and give you an estimate before they proceed. Their three year warranty caused another shop in town to match it!

Air & cabin filter replacementAuto brake repairAir conditioning
CarolineLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've been a customer for a couple of years and have been extremely satisfied with the work they have done on my Mazda 3. I leave feeling confident that the problem has been resolved. They are the kind of business that will send a mechanic with you to drive around the block if you don't know exactly what the…

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Houston7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wow! What a wonderful experience with Chad Miller Auto Care. 5 out of 5 stars without any hesitation. I received numerous different services with my vehicle including engine coolant, battery terminals, belt replacement, and more. My truck has not run this well in years! I HIGHLY recommend Chad Miller Auto Care for any and all vehicle needs.

Auto battery maintenanceAuto maintenanceAuto engine diagnostic
Alyson5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The owner personally took care of my issue and the staff is wonderful.

Auto engine diagnostic
BelindaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Chad and his team are top notch. I have a 2005 with over 230,000 miles on it that they have helped me keep on the road for years. Their prices are fair. Their customer service is excellent. I trust them explicitly with my car. I just brought in my uncle’s car for them to service too! If you need a trustworthy, high…

Auto brake replacementAuto maintenanceBrakes
Jenn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Blown away by the customer service. I had an issue with my car still running after I removed the keys from the ignition. I knew I had to get it looked at promptly before more issues started so I headed straight to the shop and prayed I would get there without breaking down. Without question they quickly diagnosed…

ElectricalAuto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
KebinLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Quick and the best service! This is a good place to repair your car! My car is broken down but they fix it very fast when all the appointments are full! And most important they also fix the AC, which I didn’t tell them! Thank you very much! I will do my next service in this place!

A/C installation & repairAuto engine diagnosticElectrical repair+ Punctuality+ Quality+ Professionalism
Mark6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have a 2000 Ford Taurus station wagon that had a litany of issues: Windows that would not go up or down; a power steering fluid leak; a check engine light that glows constantly; A/C not cooling properly.... They had to keep the car for four days (finding certain parts for a 20 year old vehicle must have been a…

Air conditioningAuto engine diagnosticElectrical repair+ Punctuality+ Quality+ Professionalism
DeidreLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve been taking my vehicles to Chad and his Team for years now and have never been disappointed. But almost always blown away by their honesty, quality and dependability. Chad has on more than one occasion advocated for me as an expert in his field saving me thousands. I would like to also recognize Chads patience…

BrakesElectricalAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
JenniferLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I went to Chad Miller because my check engine light was on. I was able to quickly schedule an appointment and their office was open when I arrived, even thought it was before 7am. They were polite, offered a ride if I needed one and quickly diagnosed the problem. The cost was very reasonable! I also asked them…

Auto engine diagnosticWheel alignment+ Punctuality+ Quality+ Professionalism
A.J.9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Chad and Jason are fantastic. I took my car in for a check engine light that originally read a misfire for an ignition coil or spark plug. Chad and his team quickly diagnosed my vehicle and found the culprit to be a faulty fuel injector. Not only was I not charged for their initial assessment but they gave me a…

Auto engine diagnostic+ Punctuality+ Quality+ Professionalism
Cece1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I had a multitude of things that needed attention. They are a great company, good work, good customer service, they know what they are doing!! You can trust them, I highly recommend this company.

Auto engine diagnosticGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Ry7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I needed my ABS computer re-programmed. Many shops dont have the software only dealerships. Chad carries the complete software. I didnt have to waste a day waiting on a dealership to over charge me. Also while I was deployed my wife brought her Jeep in with a problem. Chad was honest and told her that it was…

ElectricalAuto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Professionalism+ Value
NicholasLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I usually do my own work on cars, if I can, but I was short on time last week and the brakes needed work. Had some other nagging issues I decided to entrust with them too. They are not your bottom dollar mechanic, but the service is well worth it. Very thorough inspection, did excellent repair work, and above all,…

BrakesAuto engine diagnosticEngine repair+ Punctuality+ Quality+ Professionalism
Arnold2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I saved half the price compare to Honda dealerships on my alternator. They even put a new serpentine belt ( pay only for the belt). Good costumer service and they honor the price quote that they gave you over the phone.

Auto engine diagnosticService not listed+ Quality+ Professionalism+ Value
A1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I have been living in San Antonio for a year and without a doubt this is the best workshop I have ever been to. I went to check the dashboard light on my car. The workshop was full, but they still checked it out without waiting. They fixed the problem in 6 minutes. They have shown me that they can be trusted, which…

Auto engine diagnostic+ Quality+ Professionalism
Traci11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Great priceAuto engine diagnostic
suzette2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BatteryAuto engine diagnostic+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 52%Reasonable 39%Overpriced 5%Not sure 4%

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