Experts Reviews · Company report
Chad Miller Auto Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%53+12.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty90−1Momentum penalty63−3.7Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE

Chad Miller Auto Care

San Antonio, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #537Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.8★ from 935 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chad Miller Auto Care is better than 71% of auto repair shops.B
71
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chad Miller Auto Care is better than 53% of auto repair shops.C
53
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chad Miller Auto Care is better than 90% of auto repair shops.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chad Miller Auto Care is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chad Miller Auto Care is better than 63% of auto repair shops.B
63
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chad Miller Auto Care is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Chad Miller Auto Care for 8 kinds of job.

Chad Miller Auto Care for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.69
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#285 / 380
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 69 Google reviews tagged “General repairs & maintenance” · showing 40

Mark5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Chad miller is an amazing auto shop. I’ve been getting work done since I took my 2016 Nissan Sentra to them back in February. They are always quick to get the job done, and charge fair prices. Everyone is always kind, professional and quick with their help! Couldn’t recommend enough if you’re in the San Antonio Area!

Great priceTransmissionGeneral repairs & maintenanceVehicle Inspection
Daniel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This is the first time I've come here and all I can say is I wish all mechanics were as friendly, straight-forward, courteous, and flexible as he is. Even his team when you call is very nice and courteous to you. He understands the problem, helps where he can and tells you what you need and doesn't at all try to…

Great priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
Candice8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Chad and his team are the best! Always honest and the work they do is excellent!

General repairs & maintenanceTire rotationsAir conditioning
chryo74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★

No issue with the inspection or work quality. My problem is that they wanted to charge me $600 for coolant and brake flush since it was convenient and vehicle was already there. I initially said yes because I trusted them but it felt alittle expensive so I declined it before the call was over. I made a few calls and…

Reasonable priceGeneral repairs & maintenanceVehicle Inspection
Dolores3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Professional good communication friendly Great Service

Reasonable priceGeneral repairs & maintenance
RandyLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

When I walked in the owner was very busy, and for good reason. Quick turnaround with my service, detailed problems with my vehicle (that I will return to to get maintenanced), and understanding of my financial restraints that we all have when it comes to car repairs. I had to get control arms replaced and my car…

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceWheel alignment
DishaunLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Thanks for a great experience! Your professional and honest repair of different issues on my vehicles have been great . Thanks for a job well done and Chad Miller Auto Care has definitely earned a life long customer because of this.

Great priceElectrical repairGeneral repairs & maintenanceAuto brake repair
Greer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Love Chad and his team. Although my car was being stubborn they never stopped trying to figure out what was wrong with it. Even had it for days diagnosing it when I decided it was time to just take my loss and trade it in for a new car. Thank you again to the team that I will always choose to go back to for any maintenance needed on my new car.

Great priceTransmissionElectrical repairGeneral repairs & maintenance
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have been a customer of this marvelous establishment for many years, and have never been disappointed. Their honesty, dependability, and friendliness are salient, and I know I am in good hands.

Reasonable priceElectrical repairGeneral repairs & maintenanceAuto engine diagnostic
chuck9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Excellent Service, Expert Technicians I recently took my F150 in for repairs. Chad and I discussed what my vehicle might need and the team proceeded to diagnose the cause. All repairs were discussed with me in advance for my approval. That was a great sign that I was dealing with a 5 Star Auto Repair business. I…

Great priceElectrical repairGeneral repairs & maintenance
Amir4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

This is my go to shop for years. Trustworthy and reliable.

Auto battery replacementGeneral repairs & maintenanceEngine repair
Ryan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Chad is an amazing person and runs an amazing shop. Very understanding of my circumstances and willing to go the extra mile to ensure that not only I am happy with the outcome but also that my truck leaves with no issues. Couldn’t recommend him and his team more. Definitely my go to moving forward. Got the job done…

Great priceElectrical repairGeneral repairs & maintenanceService not listed
Dominique2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Helped me fix my car after someone tried to steal it! Everyone was so nice and they worked really fast and were very open about pricing! The timeline they told me at the beginning was almost spot on. Can’t recommend this place enough!!

Reasonable priceAuto glass repairGeneral repairs & maintenanceOil change
Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

These guys are the best at what they do. They are honest and will tell you what needs to be done to your vehicle. Will never do work that isn't needed. I would not want anyone else doing minor or major work on my car,

General repairs & maintenance
RudyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

2nd visit for different maintenance service. Awesome service same as my first visit. Reasonable price and good turnaround time. Will continue using them as needed.

General repairs & maintenance
Tracee6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Absolutely a real honest genuine guy! I really appreciate the knowledge he helps me with. Fast and great pricing!

Auto brake repairAuto brake replacementAuto detailing
GiancarloLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

One of the most knowledgeable group of mechanics I’ve encountered! Was out on the road in less than a day where my usual place didn’t have time for me. Thank you Chad and Richard.

General repairs & maintenance
Rene11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Best place in town. My 2010 Ford Truck is running like a champ again thanks to Chad Miller Auto Care.

Engine repairGeneral repairs & maintenance
CarolineLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've been a customer for a couple of years and have been extremely satisfied with the work they have done on my Mazda 3. I leave feeling confident that the problem has been resolved. They are the kind of business that will send a mechanic with you to drive around the block if you don't know exactly what the…

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Georgie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The most caring wholesome dad energy!!! I pretty much despise anything that has to do with car maintenance, but the team at Chad Miller Auto Care make me feel SO cared for. They are honest, kind and transparent which is the trifecta for someone that does not know anything about cars. I can go in there confident I am…

General repairs & maintenance
Houston7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wow! What a wonderful experience with Chad Miller Auto Care. 5 out of 5 stars without any hesitation. I received numerous different services with my vehicle including engine coolant, battery terminals, belt replacement, and more. My truck has not run this well in years! I HIGHLY recommend Chad Miller Auto Care for any and all vehicle needs.

Auto battery maintenanceAuto maintenanceAuto engine diagnostic
Allyssa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is an honest and reliable mechanic shop, we are so glad we came to Chad. He helped my husband and I out with a vehicle inspection and provided us with a complete overview of the status of the vehicle. Not only was he extremely transparent, but he was helpful and provided great advice. He provided amazing…

General repairs & maintenance
Luis11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chad and his team are among the most honest, trust worthy mechanics I have ever worked with. They stand firm behind their warranty of work and I respect them tremendously. I will always take my vehicles to this honorable team.

General repairs & maintenance
BenLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had to have my wife’s Infinity towed to Chad Miller because it broke down on 1604. Chad and his team worked with us and third party warranty company to get us back on the road quickly and at a great price. Communication was great over the phone and via text. I would highly recommend Chad anytime.

General repairs & maintenance
NicoleLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Honest, trustworthy, quick turnaround, friendly and affordable Mechanical shop. Have been going to Chad and his team for 6 years. I drive from the other side of town just to keep returning. Thank you for always helping us get what we need both of our vehicles. Appreciate that y’all are always upfront with what is…

Auto maintenanceGeneral repairs & maintenanceVehicle Inspection
MLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★

I chose this shop based on the positive reviews it has received. I had paid a diagnostic fee at another shop but chose Chad Miller to do the repairs. When they called couple days later for the estimate I asked about the diagnostic fee. I could not understand why there was a diagnostic fee when I already wanted…

General repairs & maintenance
AniqLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service as usual. Will continue to come here for any auto needs. I used to come here because it was near work and had good reviews. Now it’s a longer drive but I will continue to come here when my car needs work. Great guys, great work. Thank you Chad and team.

General repairs & maintenance
KyleLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Took car in for 02 sensor malfunctioning and electrical system. They keep me in the loop with what they were doing and what they found. Great team and great prices. Highly recommend

ElectricalElectrical repairGeneral repairs & maintenance
BelindaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Chad and his team are top notch. I have a 2005 with over 230,000 miles on it that they have helped me keep on the road for years. Their prices are fair. Their customer service is excellent. I trust them explicitly with my car. I just brought in my uncle’s car for them to service too! If you need a trustworthy, high…

Auto brake replacementAuto maintenanceBrakes
Daniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Timing chain and water pump replaced. Very happy with the work performed. Came out lower than the estimate. Very professional. Will definitely use again. Charles

General repairs & maintenance
TonyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I got a few estimates for my GMC Acadia that was overheating before deciding to go with Chad Miller Auto. I read through Google reviews and saw that they were one of the best rated auto care providers in the area. I have to say that I see why they have a 5 * rating. Their customer service was excellent and the…

General repairs & maintenance
Zahra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have going here for years and have always had a great experience. The mechanics explain everything in detail so you are never confused about anything and they do a stellar job. My car has some miles but they keep it working perfectly

General repairs & maintenanceTires
Ed10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I've been taking my vehicles to Chad for many, many years. He and his crew always do good work, he charges a fair price, and he provides exceptional customer service. In this instance, my truck had an intermittent noise in the front end. Turned out to be a loose engine mount. It took a little over an hour to make…

Engine repairGeneral repairs & maintenance
KLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

A good auto care place is hard to find, but this one is everything I could have asked for. Friendly, honest and knowledgeable. They tell you what you need to know about your car and coat of repairs, and don't try to push anything extra onto you. Amazing experience and I will definitely be back!

BrakesGeneral repairs & maintenance+ Quality+ Professionalism
Jenn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Blown away by the customer service. I had an issue with my car still running after I removed the keys from the ignition. I knew I had to get it looked at promptly before more issues started so I headed straight to the shop and prayed I would get there without breaking down. Without question they quickly diagnosed…

ElectricalAuto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Lucy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I went in today because I ran over a curb and I had something hanging off the bottom of my car. I went in and spoke to the man at the front desk who was very friendly. I don't know the name of the man who repaired my car, but he was a very nice gentleman who even offered to have the repair free of charge. I couldn't…

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
CLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I went to Chat Miller AC this morning. New to San Antonio, I was looking for a good place to take my FRS and I think I found it. They did a great job. Great service, on time, nice lobby. I'll be back for my next service.

General repairs & maintenanceOil change+ Punctuality+ Professionalism+ Value
AlexLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Everyone is great at communicating the issues with the car and being very clear about required repairs and remaining true to estimates. My insurance company was not very easy to deal with and Chad was great about working through with them and making sure my repairs would get completed. Absolute pleasure to work with…

General repairs & maintenanceSteering & suspension repairWheel alignment+ Professionalism
Riley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The staff was amazing! I walked in because my maintenance required light and my tire pressure lights were on and they helped me out within 10 minutes. These guys were super kind, considerate, and accommodating. 10/10 I will be returning.

General repairs & maintenance+ Quality+ Professionalism
Autumn15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Chad Miller is awesome!!! Had my battery die on me and needed to get it changed, even though it was a busy day they still had time to take my car on and get it taken care of!! Super friendly and super helpful, will be back for further automotive care!

General repairs & maintenance+ Punctuality+ Quality+ Professionalism

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 52%Reasonable 39%Overpriced 5%Not sure 4%

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