Analyzing 8,535,2238.5M ReviewsFor 24,22624.2K Experts

Experts Reviews · Company report
Chad Miller Auto Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%53+12.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty90−1Momentum penalty63−3.7Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE

Chad Miller Auto Care

San Antonio, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #537Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.8★ from 935 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chad Miller Auto Care is better than 71% of auto repair shops.B
71
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chad Miller Auto Care is better than 53% of auto repair shops.C
53
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chad Miller Auto Care is better than 90% of auto repair shops.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chad Miller Auto Care is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chad Miller Auto Care is better than 63% of auto repair shops.B
63
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chad Miller Auto Care is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Chad Miller Auto Care for 8 kinds of job.

Chad Miller Auto Care for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.69
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 64/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#330 / 353
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Steering & suspension repair”

Evelyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They did a great job repairing my car, and the front desk staff were very nice. I dropped it off and picked it up the same day, and it cost much less than the dealership. I’d definitely recommend them!

Great priceSteering & suspension repairWheel alignment
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

This is one of those rare professional places, they tell you what you are looking at and what it's going to run and what to expect. If they see something else they will recommend it but are not pushy about it. I will do business here again if I need it.

Great priceSteering & suspension repairWheel alignmentService not listed
RandyLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

When I walked in the owner was very busy, and for good reason. Quick turnaround with my service, detailed problems with my vehicle (that I will return to to get maintenanced), and understanding of my financial restraints that we all have when it comes to car repairs. I had to get control arms replaced and my car…

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceWheel alignment
M.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

I went to fix my Honda civic CV axle fixing due to leakage damage. The car was okay to drive even in highway but I was worried and wanted to fix the CV axle as recommended by MIDAS (told me during oil change). I got a reasonable price and it’s convenient from my location comparing others. When me and my went there…

Not sureSteering & suspension repairVehicle Inspection
Tracee6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Absolutely a real honest genuine guy! I really appreciate the knowledge he helps me with. Fast and great pricing!

Auto brake repairAuto brake replacementAuto detailing
CarolineLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've been a customer for a couple of years and have been extremely satisfied with the work they have done on my Mazda 3. I leave feeling confident that the problem has been resolved. They are the kind of business that will send a mechanic with you to drive around the block if you don't know exactly what the…

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
AlexLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Everyone is great at communicating the issues with the car and being very clear about required repairs and remaining true to estimates. My insurance company was not very easy to deal with and Chad was great about working through with them and making sure my repairs would get completed. Absolute pleasure to work with…

General repairs & maintenanceSteering & suspension repairWheel alignment+ Professionalism
Mark6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have a 2000 Ford Taurus station wagon that had a litany of issues: Windows that would not go up or down; a power steering fluid leak; a check engine light that glows constantly; A/C not cooling properly.... They had to keep the car for four days (finding certain parts for a 20 year old vehicle must have been a…

Air conditioningAuto engine diagnosticElectrical repair+ Punctuality+ Quality+ Professionalism
Garry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Another refreshing experience at Chad Miller Auto Care. As routinely as I confidently drive away from this place with fresh oil in my engine, I believe I also leave with something of a renewed faith in ethics & integrity that, in this Post-Amazonian commercial ecology, seems to be a wistful relic of much simpler…

Air & cabin filter replacementBrakesOil change+ Punctuality+ Quality+ Professionalism
Cool2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very good experience!!!!

Steering & suspension repair+ Punctuality+ Quality+ Professionalism
Mark8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Great priceSteering & suspension repair
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceAuto brake repair
M5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Oil changeSteering & suspension repair+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 52%Reasonable 39%Overpriced 5%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance69—
Oil change28—
Electrical repair25—
Auto engine diagnostic22—
Auto maintenance19—
Brakes19—
Engine repair14—
Steering & suspension repair13—

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