Analyzing 6,807,1396.8M ReviewsFor 19,27119.3K Experts

Experts Reviews · Company report
Champion HVAC & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%10+0.7Craft & service penalty83−1.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Champion HVAC & Plumbing

Atlanta, GA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #106Position by Experts Score among all companies we track in this category. of 113 HVAC contractors · 4.9★ from 866 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Champion HVAC & Plumbing is better than 86% of HVAC contractors.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Champion HVAC & Plumbing is better than 78% of HVAC contractors.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Champion HVAC & Plumbing is better than 83% of HVAC contractors.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Champion HVAC & Plumbing is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Champion HVAC & Plumbing is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Champion HVAC & Plumbing is better than 10% of HVAC contractors.F
10

Reviews for your job

Customers hired Champion HVAC & Plumbing for 8 kinds of job.

Champion HVAC & Plumbing for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,800–2,000
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 15

All 11 Google reviews tagged “Water heater repair”

SerenityLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Had a great experience with Champion today. I recently bought a new home, and of course, my water heater decided to start leaking. I was expecting it to turn into a crazy headache, but Carter and Melvin made the whole process easy. Carter was able to get me a same-day appointment and were at my house within an…

Paid $1,800–2,000Reasonable priceWater heater installationPlumbing pipe repairWater heater repair
Jayda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

One call, that’s all! Mr. Carter gets the job done! Prompt, professional services and great prices! Thank you Mr.Carter!

HVAC system repairWater heater repair
Aaron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our hot water heater went out and the Champion team responded quickly to diagnose the issue and fix it. I'd highly recommend them.

Water heater repair+ Responsiveness+ Professionalism
NoahLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Arrived 30 minutes after I called, excellent service

A/C system maintenanceHVAC duct & vent cleaningDuctless heating & A/C services+ Responsiveness+ Punctuality+ Quality
Ed2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quick, fantastic service.

Water heater repair+ Responsiveness+ Punctuality+ Quality
BretLocal Guide · 82 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Responsive and kept me updated when they could arrive.

Water heater repair+ Responsiveness
Jamal6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I got off work and my water heater had went out. It was freezing outside. I came into contact with Champagne HVAC and they came out within the hour. They did an excellent job. I would recommend these guys to anybody. Thanks a lot I definitely owe you this review. Awesome job!

HVAC system maintenanceWater heater repair+ Responsiveness+ Punctuality+ Quality
Martin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our water heater leaked everywhere, the guys from Champion were able to come the same day and replace the water heater. They arrived on time, were polite, respectful and did a great job. Reasonably priced . Thanks guys! Will definitely call you again for our next plumbing needs.

InstallationWater heater repair+ Responsiveness+ Punctuality+ Quality
Tomeko2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

By far the most professional plumbing company I’ve ever come across. These guys were both punctual and professional. We had a hot water heater that died all of a sudden and leaked water everywhere. Within a couple of hours, Champion HVAC was at our home with a new heater and had it installed within a couple…

Water heater repair+ Punctuality
Cindy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called Carter regarding a water heater issue and he showed up to the house within 30 minutes of our phone call. Our water pressure was super high and needed repiping and new valves. Within an hour and half of our initial phonecall, Carter was able to resolve everything entirely. Carter was professional, very…

Water heater repair+ Responsiveness+ Punctuality+ Quality
Willie4 years ago★★★★★

Rating only, no written review.

Water heater repair+ Responsiveness+ Punctuality+ Quality

Price

$379+15% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 44%Overpriced 1%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair94$205–$959
A/C system repair88$216–$807
A/C system maintenance60$39–$393
HVAC system maintenance55$37–$295
Repair HVAC50$224–$535
Install AC27$1.6k–$3.2k
Installation24$1.1k–$2.8k
Heating system repair23$161–$1.2k

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