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Chapel Hill School of Musical Arts

Music school · Chapel Hill, NC · reviewed since 2013

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%91+63Reliability 31%82+25.2Experts Score= 88Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#97 of 171 music lessonsPosition by Experts Score among all companies we track in this category. · better than 44%
4.9 ★★★★★ 60 Google reviews · 19 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Sep 2026latest review

Chapel Hill School of Musical Arts at a glance

Reviewers praise the school for its friendly staff, patient instruction, and organized business practices, including transparent pricing and clear communication. Students of all ages benefit from piano, voice, and instrumental lessons, as well as community events like Broadway in Concert and camps. While most feedback is positive, a minority of reviews criticize the administrative side for disorganization, poor follow-up, and inflexible scheduling options.

  • Google rating: 4.9 out of 5 from 60 reviews (97% five-star).
  • Reviews on this page: 60 Google reviews (48 with written comments, 2 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: September 5, 2026.
  • Service: Music Lesson serving Chapel Hill, North Carolina.

Data from Google, last updated November 2, 2026.

Score profile vs other music lessons

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction91Reliability82Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 91 (median 92)Reliability: 82 (median 93)Momentum: 100 (median 100)
This companyMusic Lessons median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chapel Hill School of Musical Arts: 91/100 on this factor. Category median: 92.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chapel Hill School of Musical Arts: 82/100 on this factor. Category median: 93.A
82
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 92.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chapel Hill School of Musical Arts: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 48.–
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Bar = this company · dark tick = category median.

Star ratings

60 Google reviews we collected

  • 5 stars5897%
  • 4 stars00%
  • 3 stars00%
  • 2 stars12%
  • 1 star12%

Praise vs complaints

Phrases our text analysis found in 48 written reviews

  • Praise4796%
  • Complaints24%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2449%
  • Quality & results816%
  • Would recommend714%
  • Speed & response36%
  • Communication36%
  • Honesty & trust36%
  • Price & value12%

What customers talk about

We read 48 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Everyone at CHSMA is very friendly and welcoming to musicians of all ages and levels of ability.”
  • “CHSMA offers top notch musical education to youth and adults.”
  • “He teaches a range of students, from children to adults, beginners to highly accomplished musicians, and I would highly recommend him!”
    “She's tremendous and I can't recommend her highly enough!”
  • “I was impressed immediately during my initial consultation with the director, Melissa.”
  • “The staff is outstanding: knowledgeable, welcoming, great communicators, and genuinely inspiring.”
  • “…s to learn the drums, guitar and voice, and I appreciated Melissa’s honesty in suggesting piano until he is a little older, and at the same time, thou…”
  • “CHSMA runs their business side well, too: excellent communication, reasonable and transparent pricing and scheduling, and regular and predictable billing.”

People customers mention

  • Messis 6 reviews
  • Broadway 3 reviews
  • Concert 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

TravisLocal Guide · 266 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Miss Alicia is great at teaching our daughter piano. My daughter loves going to class and enjoys accomplishing more each week !

Trish7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The 1st ever Broadway in Concert workshop series for adults was amazing! Working with the talented and supportive teachers and fellow students was an experience to treasure. So appreciative of the CHSMA opportunities to learn and grow!

Customer photo from Trish's review
Andrea10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

CHSMA offers top notch musical education to youth and adults. This weekend, they performed a Broadway in Concert directed by Tina Langevin that was comprised of adults some of whom were performing on stage for the first time. To say that it was inspiring, heartwarming and impressive is an understatement. I was…

Dr.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I just love CHSMA! When I was interested in voice lessons, I had an interview with Taylor, who paired me with the teacher she thought would be the best fit; I could not be more pleased! Naomi made a difference in my voice within the first lesson. Two and a half years later, my voice lesson is the highlight of my…

Jessica6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This is a fantastic music school. My eight-year-old daughter takes piano lessons with Tori and we have had a great experience. The staff is so friendly and the piano lessons themselves are both serious learning and fun for my daughter. We love it here!

KulwadeeLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Both my daughter and I take voice lessons at CHSMA. It’s something that we look forward to every week. The teachers and staff are all very kind and supportive. Everyone is encouraged to participle in the recitals. I would encourage anyone to take music lessons here.

Photos

Customer reviews

4.9 ★★★★★ 60 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Brady Iandiorio6 reviewsTotal number of Google reviews Brady has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love it here

Response from the owner · a month ago

Hi Brady...Thank you so much for the kind review! We’re very glad to hear that you’ve had such a positive experience at CHSMA. We’re grateful to have you as part of our school community. Sending all the best! -CHSMA

Travis HornsbyLocal Guide · 266 reviewsTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Miss Alicia is great at teaching our daughter piano. My daughter loves going to class and enjoys accomplishing more each week !

Response from the owner · 5 months ago

Thank you so much, Travis! We are very fortunate to have Alicia as one of our incredible teachers at CHSMA. It is wonderful to hear that your daughter is enjoying her lessons and feeling proud of what she is accomplishing each week.

Trish Brown7 reviewsTotal number of Google reviews Trish has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The 1st ever Broadway in Concert workshop series for adults was amazing! Working with the talented and supportive teachers and fellow students was an experience to treasure. So appreciative of the CHSMA opportunities to learn and grow!

Response from the owner · 7 months ago

Thank you so much for these kind words. It was a real pleasure having you as part of the Broadway in Concert workshop. The energy, openness, and commitment that everyone brought into the room made it such a special experience from our side as well. We are grateful you took the leap to join us, and we are excited to continue building opportunities like this for our community. -CHSMA

Andrea MacBean10 reviewsTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

CHSMA offers top notch musical education to youth and adults. This weekend, they performed a Broadway in Concert directed by Tina Langevin that was comprised of adults some of whom were performing on stage for the first time. To say that it was inspiring, heartwarming and impressive is an understatement. I was moved to joyful tears. Thank you, CHSMA, for providing our community with such a meaningful experience!

Response from the owner · 7 months ago

Thank you so much for your kind words. It means a great deal to hear how much Broadway in Concert resonated with you. One of the things we care deeply about at CHSMA is creating opportunities for people of all ages and backgrounds to step on stage, sometimes for the very first time. Seeing adults take that leap and share their artistry with the community is always something special. We are grateful you were there to experience it with us, and we appreciate you taking the time to share your thoughts. -CHSMA

Dr. Kristi Webb1 reviewTotal number of Google reviews Dr. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I just love CHSMA! When I was interested in voice lessons, I had an interview with Taylor, who paired me with the teacher she thought would be the best fit; I could not be more pleased! Naomi made a difference in my voice within the first lesson. Two and a half years later, my voice lesson is the highlight of my week. Everyone at CHSMA is very friendly and welcoming to musicians of all ages and levels of ability.

Response from the owner · 9 months ago

Kristi, thank you so much for taking the time to share this. It means a great deal to hear how positive your experience has been, from that very first conversation through the past two and a half years. We are so glad Taylor helped connect you with Naomi and that your lessons continue to be a highlight of your week. It is a pleasure to have you as part of our community, and we truly appreciate your kind words. -CHSMA

Jessica Hyllaree6 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is a fantastic music school. My eight-year-old daughter takes piano lessons with Tori and we have had a great experience. The staff is so friendly and the piano lessons themselves are both serious learning and fun for my daughter. We love it here!

Response from the owner · 9 months ago

Thank you so much for taking the time to share this thoughtful review. We are grateful to hear that your daughter is having such a positive experience with Tori and her piano lessons. Creating an environment where students can learn seriously while still having fun is very important to us, and we are glad that comes through in your experience. We truly appreciate you being part of our school community!

George Yen2 reviewsTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My grandchildren have been improving at their desired instrument.

Response from the owner · 11 months ago

Thank you so much for the kind review, George! We are very proud of the work we do here at CHSMA, and hearing feedback like yours reinforces that we are helping students move toward their goals. Wishing all the best to you and your grandchildren. – Dave (Owner, CHSMA)

Kulwadee YungLocal Guide · 15 reviewsTotal number of Google reviews Kulwadee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Both my daughter and I take voice lessons at CHSMA. It’s something that we look forward to every week. The teachers and staff are all very kind and supportive. Everyone is encouraged to participle in the recitals. I would encourage anyone to take music lessons here.

Response from the owner · a year ago

Hi Kulwadee! Thanks so much for you kind words. All of us at CHSMA believe in the power of music education and we are grateful that both you and your daughter are part of our community. Sending you and your entire family nothing but the best! -Dave (Owner, CHSMA)

Abigail RLocal Guide · 21 reviewsTotal number of Google reviews Abigail has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wonderful, patient teachers and straightforward program. The students love the school-wide events and camps.

Response from the owner · a year ago

Hi Abigail! Thanks so much for taking the time to leave us a review. We are grateful for your kind words and appreciate the shout out for our events and camps! Keep your eyes out for the announcements of our upcoming summer camps in December! Thanks again. -Dave (Owner, CHSMA)

Michelle MeklerLocal Guide · 16 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My daughter has classes with Kelly and she loves it!!!

Response from the owner · a year ago

Hi Michelle! Thanks so much for the kind words about Kelly Kaduce Gregory. She is a phenomenal teacher and we are very fortunate to have her as part of our faculty here at CHSMA. Sending you, your daughter and your entire family nothing but the best. -Dave (Owner, CHSMA)

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Business details