Veterinarian · North Charleston, SC · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%93+24.3Value 15%84+12.8Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 50 veterinary techniciansiPosition by Experts Score among all companies we track in this category. · better than 98%
5.0★★★★★176 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this veterinary practice five stars based on 176 reviews, highlighting prompt service, thorough communication, and reasonable pricing for eye surgeries and diagnostics. Clients frequently praise the staff’s professionalism and compassion when handling anxious pets or delivering difficult news. One low-star review criticizes the clinic for ordering unnecessary tests that allegedly contributed to the pet’s blindness, contrasting with the generally positive sentiment regarding care quality.
Google rating: 5.0 out of 5 from 176 reviews (99% five-star).
Reviews on this page: 176 Google reviews (162 with written comments, 36 with photos).
Owner responses: the business replied to 51% of reviews.
Most recent review: October 19, 2026.
Service: Veterinary Technician serving North Charleston, South Carolina.
Data from Google, last updated November 10, 2026.
Score profile vs other veterinary technicians
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
This companyVeterinary Technicians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Charleston Animal Eye Specialists: 97/100 on this factor. Category median: 84.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Charleston Animal Eye Specialists: 93/100 on this factor. Category median: 80.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Charleston Animal Eye Specialists: 84/100 on this factor. Category median: 89.A
84
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Charleston Animal Eye Specialists: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 57.–
–
Bar = this company · dark tick = category median.
Star ratings
176 Google reviews we collected
5.0of 5
5 stars17599%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 162 written reviews
98%praise
Praise29098%
Complaints72%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price217%
Reasonable975%
Overpriced00%
Not sure18%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11238%
Would recommend5920%
Quality & results4013%
Speed & response2910%
Communication238%
Honesty & trust186%
Price & value165%
What customers talk about
We read 162 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Joe and Meagan are exceptionally helpful and knowledgeable.”
“Would recommend them to anyone that needed an eye specialist for their pup!”
“Visser is extremely thorough, kind, and compassionate.”
“They saw me promptly, kept me apprised, and provided excellent care at a reasonable price.”
“They took the time to explain everything clearly and handled him so gently during his eye appointment.”
“I trust them to do surgery on my English Shepherds cateract removal my fur baby will see again.”
“The doctor and staff are absolutely excellent and I thought their prices were quite reasonable for a specialty practice.”
People customers mention
Visser77 reviews
Hannah3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Michelle3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
They are one of the best vets I’ve ever encountered. Had an emergency. They saw me promptly, kept me apprised, and provided excellent care at a reasonable price. Dr. Visser is outstanding
Reasonable price
Keri4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Wonderful experience every time. Dr. Visser is very patient. She worked hard to get our cat’s eyes better!
Reasonable priceService not listed
Leslie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I cannot say enough great things about the team at CAES! Joe and Meagan are exceptionally helpful and knowledgeable. Dr. Visser is extremely thorough, kind, and compassionate. It is clear that this team takes great pride in their work and cares greatly for their patients. Thank you all so much!
RichardLocal Guide · 38 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
UNBELIEVABLE, I want to say thanks for everything you did for my little piglet (Chihuahua) Chloe. I am so appreciative of the care you have given her she is doing great, may rent her out as a seeing eye dog, you guys are the best and we love you and the whole team
Loretta4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Dr. Visser truly saved my dog and her quality of life. My mini schnauzer is 13 and was almost completely blind in both eyes from cataracts, accompanied by other health issues. I could tell she was becoming very depressed from loss of vision. I wasn’t sure much could be done to restore her sight but Dr. Visser came…
Jacqueline13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Everyone from reception, to vet techs, and right up to Dr. Visser are top notch. We believe they all played a part in saving the eyes and vision of our rescue kitten. Thank you team
They are one of the best vets I’ve ever encountered. Had an emergency. They saw me promptly, kept me apprised, and provided excellent care at a reasonable price. Dr. Visser is outstanding
Price assessment: Reasonable price
Response from the owner · 3 weeks ago
Oh thank you Ms. Meurer!! That means a lot to our team ❤️
Keri Horton4 reviewsiTotal number of Google reviews Keri has written across all businesses on Google Maps, not just this one.
I cannot say enough great things about the team at CAES! Joe and Meagan are exceptionally helpful and knowledgeable. Dr. Visser is extremely thorough, kind, and compassionate. It is clear that this team takes great pride in their work and cares greatly for their patients. Thank you all so much!
Susie Q4 reviewsiTotal number of Google reviews Susie has written across all businesses on Google Maps, not just this one.
UNBELIEVABLE, I want to say thanks for everything you did for my little piglet (Chihuahua) Chloe. I am so appreciative of the care you have given her she is doing great, may rent her out as a seeing eye dog, you guys are the best and we love you and the whole team
Response from the owner · a month ago
this made us laugh -chloe the piglet was such as good little patient-thank you for the feedback Mr. Tolles
Loretta Parker4 reviewsiTotal number of Google reviews Loretta has written across all businesses on Google Maps, not just this one.
Dr. Visser truly saved my dog and her quality of life. My mini schnauzer is 13 and was almost completely blind in both eyes from cataracts, accompanied by other health issues. I could tell she was becoming very depressed from loss of vision. I wasn’t sure much could be done to restore her sight but Dr. Visser came up with a plan for surgery to help restore her vision. My dog’s quality of life has improved drastically since the surgery, all thanks to Dr. Visser and her team! She was confident, yet realistic on the outcome of my dog’s vision and has well exceeded all of my expectations. Everybody in that office is so kind and wholeheartedly treated my dog as if she were their own fur baby! I can’t recommend this place enough!!
Response from the owner · a month ago
Awe thanks Ms. Parker -we love your sweet Allie girl
Jacqueline Karlsson13 reviewsiTotal number of Google reviews Jacqueline has written across all businesses on Google Maps, not just this one.
Everyone from reception, to vet techs, and right up to Dr. Visser are top notch. We believe they all played a part in saving the eyes and vision of our rescue kitten. Thank you team
Response from the owner · 2 months ago
Thank you for the kind words Jacqueline-Luna was a joy to treat!
Ai1een *6 reviewsiTotal number of Google reviews Ai1een has written across all businesses on Google Maps, not just this one.
I’ve used this practice several times for the care of my cat Hector. The doctor and staff are absolutely excellent and I thought their prices were quite reasonable for a specialty practice. ❤️
Brandon Thompson1 reviewiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
They are friendly really care about your fur baby and very knowledgeable and professional. I trust them to do surgery on my English Shepherds cateract removal my fur baby will see again. Hallelujah