Caterer · Mount Pleasant, SC · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 22 home chefsiPosition by Experts Score among all companies we track in this category. · better than 95%
5.0★★★★★72 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this Charleston personal chef service five stars based on seventy-two reviews, noting that the owner responds to all feedback. Customers frequently praise the high-quality, scratch-made food, professional communication, and the chefs' ability to accommodate dietary restrictions and last-minute requests. The team is described as punctual, friendly, and efficient in handling setup, cooking, and cleanup for various group sizes. No common criticisms appear in the provided excerpts, which consistently highlight positive experiences with special events and private dinners.
Google rating: 5.0 out of 5 from 72 reviews (100% five-star).
Reviews on this page: 72 Google reviews (69 with written comments, 15 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 25, 2026.
Service: Home Chef serving Mount Pleasant, South Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other home chefs
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
This companyHome Chefs median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Charleston Personal Chef Hadley: 100/100 on this factor. Category median: 99.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Charleston Personal Chef Hadley: 99/100 on this factor. Category median: 99.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Charleston Personal Chef Hadley: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 52.–
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Bar = this company · dark tick = category median.
Star ratings
72 Google reviews we collected
5.0of 5
5 stars72100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 69 written reviews
94%praise
Praise8794%
Complaints66%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend3639%
Staff & attitude2527%
Quality & results1415%
Communication89%
Speed & response66%
Honesty & trust33%
Price & value11%
What customers talk about
We read 69 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We would hire Todd and Karon again in a heartbeat and can’t recommend them highly enough!”
“If you're looking for a private chef for a bachelorette party, family gathering, or special event, I can't recommend Chef Hadley and Karon enough.”
“They were friendly and accommodating of preferences and allergies.”
“Chef Hadley and Karon were the absolute sweetest and provided top notch service.”
“From the communication about the menu, to the set up, to the execution - it was excellent!”
“…lent, adaptability, and genuine heart to your table, book the Hadleys immediately!…”
“…n Charleston with chefs who bring unmatched talent, adaptability, and genuine heart to your table, book the Hadleys immediately!…”
“This was my first time booking a private chef and I will say it was worth every penny.”
People customers mention
Karon32 reviews
Todd31 reviews
Karen6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Tiffany1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 23 hours ago★★★★★
We hired Todd and Karon for two nights during our vacation to celebrate family birthdays, and they were phenomenal! The food was absolutely amazing, the service was wonderful, and they were such a lovely couple and a fantastic team.
Everything was homemade and made from scratch, and you could truly taste the care…
Annalisa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Such wonderful people. The food is absolutely incredible and so well crafted with so much passion. The service is amazing and the kindess is exuding from this couple.
Sally1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Absolutely amazing team!! This is my third time getting to experience one of the dinners they've prepared and every single time has been perfection. Such a friendly and talented couple.
Jennifer14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Chef Todd and Karon were amazing! The food was so so good! We started off with Brie and fig dip then warm Brussels sprout Caesar salad then steak with Parmesan potatoes and zucchini and finally blueberry and peach cobbler with homemade bacon bourbon infused ice cream. They were friendly and accommodating of preferences and allergies. Highly recommend!!
LauraLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Chef Todd and Karon were such a pleasure!!! The food was amazing and their energy was wonderful! Highly recommend!! 10/10 will be reaching out to them again anytime we’re in Charleston
Jessica1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Such a lovely experience! Chef Hadley & Karon were lovely and made the process so easy. After a long day in the sun, they were ready to feed a very large group of 12! The food was amazing, we would absolutely use them again if ever given the chance.
We hired Todd and Karon for two nights during our vacation to celebrate family birthdays, and they were phenomenal! The food was absolutely amazing, the service was wonderful, and they were such a lovely couple and a fantastic team.
Everything was homemade and made from scratch, and you could truly taste the care they put into every dish. The short ribs were melt-in-your-mouth delicious, the crab dip was the absolute best appetizer I’ve ever had, and the peach cobbler with caramel bacon ice cream was unforgettable!
They made our family celebrations feel so special and allowed us to relax and enjoy every moment together. We would hire Todd and Karon again in a heartbeat and can’t recommend them highly enough!
Response from the owner · 16 hours ago
Thank you for such kind words,Tiffany! We certainly enjoyed you all and those impressive children of yours. We look forward to seeing the mark they make on this world. We have talked about you guys to so many people. What a joy to serve you.
Annalisa Dagnino1 reviewiTotal number of Google reviews Annalisa has written across all businesses on Google Maps, not just this one.
Such wonderful people. The food is absolutely incredible and so well crafted with so much passion. The service is amazing and the kindess is exuding from this couple.
Response from the owner · 2 weeks ago
Annalisa, thank you so much for your kind words. Karon and I had so much fun serving you all. Great people like you make our work a joy.
Sally Cox1 reviewiTotal number of Google reviews Sally has written across all businesses on Google Maps, not just this one.
Absolutely amazing team!! This is my third time getting to experience one of the dinners they've prepared and every single time has been perfection. Such a friendly and talented couple.
Response from the owner · 2 weeks ago
Sally, karon and I had a blast meeting you and your friends. It was so much fun serving you all. Thank you for your kind words.
Madison Krocus3 reviewsiTotal number of Google reviews Madison has written across all businesses on Google Maps, not just this one.
Madison, Karon and I enjoyed talking with you all and having the pleasure of serving you. People like you are why we do what we do. Such a top shelf group of friends you have.
Jennifer Galczenski14 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Chef Todd and Karon were amazing! The food was so so good! We started off with Brie and fig dip then warm Brussels sprout Caesar salad then steak with Parmesan potatoes and zucchini and finally blueberry and peach cobbler with homemade bacon bourbon infused ice cream. They were friendly and accommodating of preferences and allergies. Highly recommend!!
Response from the owner · 2 weeks ago
Jenn, we so enjoyed serving you all. What a fabulous group of friends you have. It was truly our pleasure. An evening we will always remember and fun stories to tell. Y’all are the best!
Laura NewsholmeLocal Guide · 28 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Chef Todd and Karon were such a pleasure!!! The food was amazing and their energy was wonderful! Highly recommend!! 10/10 will be reaching out to them again anytime we’re in Charleston
Response from the owner · 2 months ago
Thank you so much, Laura! We so enjoyed being a part of your sister’s celebration. What a fun group. Looking forward to seeing y’all again soon. Next time cobbler AND Banana Pudding (out treat).
Jessica Ranaldi-Savage1 reviewiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Such a lovely experience! Chef Hadley & Karon were lovely and made the process so easy. After a long day in the sun, they were ready to feed a very large group of 12! The food was amazing, we would absolutely use them again if ever given the chance.
Response from the owner · 3 months ago
You and your friends were such a joy to serve. Glad we got to be a part of celebrating you! Thanks for sharing this!
Isabel Friedly2 reviewsiTotal number of Google reviews Isabel has written across all businesses on Google Maps, not just this one.
One of the best meals I've ever had!! Still dreaming about it. Chef Hadley and Karon were the absolute sweetest and provided top notch service. 11/10 would recommend and use again!!
Response from the owner · 3 months ago
Aww!! You are too kind. Thank you for sharing this Isabel. We thoroughly enjoyed serving you guys.
Space Geek2 reviewsiTotal number of Google reviews Space has written across all businesses on Google Maps, not just this one.
We recently had the pleasure of engaging chef Hadley to prepare my Wife’s 70th Birthday dinner. It was a special night with our family and hearing tributes from friends. Todd and Karen prepared an excellent meal that that followed some of the most incredible appetizers that we’ve had. It was such an amazing feeling to have these two food professionals work their magic in a house we rented in Isle of Palms. It felt as if a cherished relative was cooking their favorite food items for us.
The attention to detail in preparation was impressive, and it showed up in some truly unique dishes that felt like time tested recipes.
We highly recommend chef Todd and Karen Hadley to make anyone’s dining experience, a luxurious, and elevated experience!
Response from the owner · 3 months ago
The feeling that you all had the “Cherished relative cooking their favorite food” vibe is the biggest compliment we could ask for. It was an honor to be trusted with Susan’s 70th. Such a special lady with a wonderful family. Thank you for such a beautiful review. You’re the best.
