Roofing contractor · North Charleston, SC · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty87−1.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 20 roof inspectorsiPosition by Experts Score among all companies we track in this category. · better than 11%
4.9★★★★★693 Google reviews · 20 photos
94%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
83%reviews answered by the owner
$8.8ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite punctuality, professional conduct, and competitive pricing for roofing, gutter, and window services. Recurring themes include clear communication, thorough cleanup, and efficient installation by courteous crews. However, some low-star reviews highlight concerns about high costs, uneven work quality, and a lack of communication regarding additional repairs or material changes during projects.
Google rating: 4.9 out of 5 from 693 reviews (94% five-star).
Reviews on this page: 693 Google reviews (615 with written comments, 24 with photos).
Owner responses: the business replied to 83% of reviews.
Most recent review: October 26, 2026.
Service: Roof Inspector serving North Charleston, South Carolina.
Data from Google, last updated October 28, 2026.
Score profile vs other roof inspectors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Charleston Roofs and WindowsRoof Inspectors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Charleston Roofs and Windows: 86/100 on this factor. Category median: 97.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Charleston Roofs and Windows: 81/100 on this factor. Category median: 95.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Charleston Roofs and Windows: 87/100 on this factor. Category median: 99.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Charleston Roofs and Windows: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Charleston Roofs and Windows: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Charleston Roofs and Windows: 99/100 on this factor. Category median: 97.A
99
Bar = this company · dark tick = category median.
Star ratings
693 Google reviews we collected
4.9of 5
5 stars65494%
4 stars172%
3 stars10%
2 stars20%
1 star193%
Praise vs complaints
Phrases our text analysis found in 615 written reviews
97%praise
Praise1,39697%
Complaints383%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price2827%
Reasonable6766%
Overpriced11%
Not sure66%
$8.8k+30% vs typical roof inspectors
Middle half of what 89 customers paid ($2.1k–$15k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response30821%
Staff & attitude28320%
Would recommend26619%
Quality & results25618%
Communication15211%
Price & value1329%
Honesty & trust373%
What customers talk about
We read 615 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very polite and worked very hard and completed his work in a timely manner”
“The workers and supervisor kept me informed as to what they were doing and were ahead of any problems that might arise because of delays due to weather.”
“The fellas were great to work with and professional.”
“We are pleased with this company and would recommend them.”
“I DO NOT recommend anyone to conduct business with this company as they are not built on doing what is right, but yet, only standing on what makes the…”
“From Eric providing the quote, to the young ladies at the office taking our deposit, to the young man who came by while we were not home and did a great job.”
“…nce the reason, the material was now chipping and it back to looking HORRIBLE.…”
“On time, finished the roof in one day, and Grady was great and kept me informed.”
“Very happy we chose them from all of the quotes we got - and very reasonable prices!”
“They ripped off the old roof, replaced sheeting that was damaged and put on a new roof in one day.”
“Amanda was great in communication and all details and costs were provides clearly upfront.”
“…nt details with the hope of making more money at a later time is VERY DISHONEST, so Charleston Roof And Windows get a 👎…”
People customers mention
Eric45 reviews
Michael32 reviews
Kelley25 reviews
Grady23 reviews
Jesse22 reviews
Chesnutt21 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Charleston Roofs and Windows for 8 kinds of job. Pick one to see what they paid and said.
Larry1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
2nd time I’ve used this company for repairs always a good experience thanks again
Paid $1–5,000Reasonable priceRoof repair
ReseLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
The entire experience was smooth and professional. From Eric providing the quote, to the young ladies at the office taking our deposit, to the young man who came by while we were not home and did a great job. We couldn’t tell anyone was here except for the new gutter.
Paid $1–5,000Great priceGutter installation
John4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Just had new 6" gutters with screens installed yesterday.
I had 4 quotes from different companies and chose CR&W. Their price was competitive but I think they had the best gutters. A little higher quality than the others.
They came on the scheduled day and did a fine job. The crew was competent and friendly.…
Paid $1–5,000Reasonable priceGutter repairs
Dolly7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excellent service. On time, finished the roof in one day, and Grady was great and kept me informed. I highly recommend Charleston Roofs and Windows
Carol1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
This was the Absolute BEST experience I have ever had for an expense of this kind. My salesperson Eric was easy to work with, my roofing Supervisor Grady was super communicative and really easy to talk to, and my Gutter installer Justin was neat, quick, and efficient. I had interviewed several other roofing and…
Giuseppe7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
By far, the best experience I’ve had with any business in the Gutter Installation field. Material is optimal, suggestions were perfect and work done is phenomenal.
Top recommendation!
2nd time I’ve used this company for repairs always a good experience thanks again
Price assessment: Reasonable price
Price: $1–5,000
Services: Roof repair
Response from the owner · a week ago
Thank you so much, Larry! We appreciate your continued trust in Charleston Roofs and Windows for your repairs and are glad to hear you had another good experience with us.
Thom Madej10 reviewsiTotal number of Google reviews Thom has written across all businesses on Google Maps, not just this one.
Replaced a custom window. Great work at a fair price. I’m glad I found them.
Price assessment: Reasonable price
Price: $10,000–15,000
Services: Service not listed
Response from the owner · 12 hours ago
Thank you so much, Greg! We’re delighted to hear you had a great experience with your custom window replacement and appreciate your kind words about our work and pricing. Your support means a lot to us!
Rese BallouLocal Guide · 14 reviewsiTotal number of Google reviews Rese has written across all businesses on Google Maps, not just this one.
The entire experience was smooth and professional. From Eric providing the quote, to the young ladies at the office taking our deposit, to the young man who came by while we were not home and did a great job. We couldn’t tell anyone was here except for the new gutter.
Price assessment: Great price
Price: $1–5,000
Services: Gutter installation
Response from the owner · a day ago
Thank you for your wonderful feedback, Rese! We’re glad to hear that your experience with Charleston Roofs and Windows was smooth and professional from start to finish. Your satisfaction means a lot to us!
Cid Rivera7 reviewsiTotal number of Google reviews Cid has written across all businesses on Google Maps, not just this one.
The fellas were great to work with and professional. A pleasure.
Price assessment: Reasonable price
Price: $1–5,000
Services: Gutter installation
Response from the owner · 5 days ago
Thank you so much, Cid! We appreciate your kind words about our team and are glad to hear you had a great experience with Charleston Roofs and Windows.
Beth Breitinger11 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Did an amazing job replacing my chimney cap and locating an issue and fixing it.
Response from the owner · 5 days ago
Thank you so much, Beth! We’re thrilled to hear that you had a great experience with us at Charleston Roofs and Windows and that we could effectively address your chimney cap and issue. Your support means a lot!
Megan long5 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
These guys are awesome! The installation team knocked out 9 windows in one day. They were very courteous and cleaned up well once they were finished. I would highly recommend them!
Response from the owner · a week ago
Thanks for your thoughtful feedback, Megan! We're thrilled to hear that our installation team exceeded your expectations with their efficiency and courtesy. Your recommendation means a lot to us!
Mae Martin2 reviewsiTotal number of Google reviews Mae has written across all businesses on Google Maps, not just this one.
Just had new 6" gutters with screens installed yesterday.
I had 4 quotes from different companies and chose CR&W. Their price was competitive but I think they had the best gutters. A little higher quality than the others.
They came on the scheduled day and did a fine job. The crew was competent and friendly. Clean-up was complete when done as it should. We are pleased with this company and would recommend them.
Our only regret is there is no rain in our foreseeable forecast.
John M., Johns Island.
Price assessment: Reasonable price
Price: $1–5,000
Services: Gutter repairs
Response from the owner · a week ago
Thank you so much, John! We appreciate your detailed feedback and are glad to hear you were pleased with the quality of our gutters and the professionalism of our crew. Your recommendation means a lot to us!
Billy Rourk2 reviewsiTotal number of Google reviews Billy has written across all businesses on Google Maps, not just this one.
Very polite and worked very hard and completed his work in a timely manner
Price assessment: Reasonable price
Price: $1–5,000
Services: Gutter repairs
Response from the owner · a week ago
Thank you so much, Billy! We appreciate your kind words about our team's politeness and hard work. It's great to hear that we completed the project in a timely manner!
