How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty87−1.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORECharleston Roofs and Windows
North Charleston, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 20 roof inspectors · 4.9★ from 693 Google reviews
Report card
Percentile vs other roof inspectors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Charleston Roofs and Windows for 8 kinds of job.
Charleston Roofs and Windows for roof inspection
Clear ✕All 77 Google reviews tagged “Roof inspection”
We had been told we had a roof leak. I got 5 estimates. Eric with Chas Roofs took his time and explained everything that was going on and answered all of our questions. He was nice and professional. He left me an estimate and said if you have anymore questions you have my number. Don’t hesitate to call me.
Job performance and people are all 5 star
Efficient, trustworthy. On time. Got us a quote. Explained the process. Emails to tell us how to get ready for their coming. Gentleman for the work was polite and was here quite awhile. Checked in with us. Happy with the work and the price.
From start (roof inspection) to finish (roof repair & replacement) the interaction with Charleston Roofs & Windows personnel and the workmanship of the onsight crew were very professional and of the highest quality. We are very pleased with the results and would highly recommend Charleston Roofs & Windows.
Charleston Roofs and Windows was great to work with. They were very professional, and it was easy to setup an appointment. Eric was very helpful with a roof leak, and I look forward to doing business with them in the future!
Charleston Roofs and Windows made my roof replacement a breeze. Martin, Eric and Jared were professional, quick to listen to my concerns, and walked me through every step of the process. As a first time home buyer, this was also the first roof replacement I have been directly involved with and I could not be more…
Highly recommend Jesse Duffie and Charleston Roofs and Windows. Quick response with quote and follow up after quote received. Work was quickly scheduled and completed in an extremely timely basis. Can’t say enough positive things about Jesse and Charleston Roofs and Windows.
Eric and Adam were great to deal with. Eric was very knowledgeable and helped us through the whole process. I would recommend anyone looking for roof and window needs that they reach out to Eric, Adam and the Charleston Roof + Windows team.
Highly recommend Charleston Roofs and Windows especially Eric. A situation necessitated a quick response and Eric came out and quickly resolved the problem. We could not be more pleased with the wonderful service from this company,
I contacted Charleston Roofs and Windows to do an inspection on our roof. We had fast service getting the roof inspected by Michael. He addressed all of our questions at the inspection. Grady supervised the work. We even had to have a custom part made for our chimney. Again it was made fast and efficiently. Kim in…
This company saved our skin, namely their tech Jesse Duffie. We had a pretty serious leak but Jesse was able to assess and correct the issue within 30 minutes. That in itself is amazing, although we were most impressed by Jesse’s sincere kindness and enthusiasm. He has set the bar impossibly high for any other…
Hands down the best service call we have ever had. Scheduling with Kim was easy as she was helpful and friendly. Our tech, Jesse Duffie, simply awed us with how quickly he assessed and fixed a leak issue. He’s also one of the most genuinely nice people I’ve ever had the pleasure to meet. I wish there were enough…
Charleston Roofs and Windows was refered to me by a friend. The quality of their work is outstanding. I received the best service from Eric, very professional and knowledgeable.
Charleston Roofs and Windows is the best! Michael came out quickly and was able to resolve the problem we had with our chimney and roof. Michael was very professional and got the job done in a reasonable amount of time.
Eric was very professional and punctual to our scheduled appointment. He was able to inspect our entire roof and attic area even though it has a complex structure and is difficult to access.
Jesse came out to inspect a leak I had in my roof. He was very thorough providing details into the root cause of the leak and the repair performed. I’d definitely recommend him to anyone looking for roofing services!
Due to combined age and hail damage to our roof, we decided to have it replaced. I had a list of recommended roofing companies to call and first was Charleston Roofing and Windows. Michael, our Sales Professional, came out and did such an amazing job there was no need to go any further. Professional and responsive…
Jesse, the roofer, and Kim, who made our appointment, were both very professional and courteous. Jesse hustled all over the roof doing minor repairs. He was very communicative about what he was doing and gave his professional opinion about the life of our roof. We will definitely go to Charleston Roofs + Windows again when we need them.
Jesse Duffie was friendly.and he quickly found the issue and repaired it. Very satisfied and would use him again.
I needed a roof inspection for my home insurance, Jesse came out the very next morning and gave an honest down to earth explanation of the condition my roof was in without any tacky sales pitches. Quality honest service will definitely be using them again.
We worked with Micheal and the team at Charleston Roofs and Windows to replace our roof. Micheal was super responsive and helpful in walking us through the whole process. The roof had sustained some damage recently and we were able to get it replaced using only our deductible. We also have solar panels and they…
I had a wonderful experience with Eric and the whole team at Charleston Roofs and Windows! The whole process from inspection, working with the insurance company, to installation and clean up was handled very professionally and efficiently. Everyone on the team provided excellent communication and quality of work. I…
Everyone with the business did amazing work! Eric was able to come out and complete an estimate within 24 hours of reaching out to request one. He was responsive through every step of the process -even on weekends - and was able to schedule and complete the work within a week. The entire process, start to finish,…
Our communication with Eric Chesnutt and Adam Cobb was consistent and professional throughout the entire process. The company has been using the same roofing crews for quite some time and their work quality is excellent. Would highly recommend.
I was looking to get my roof replaced, especially after storms took out some shingles. Eric Chestnut went out of his way to help me, including with calls to insurance (I had never done so before). He worked with me on roof types and was extremely pleasant! Highly recommend this company to any looking to get a new roof!
From start to finish, Jesse was on point and highly communicative during entire process
While this was not on my own home, Jesse and the team at Charleston Roofs and Windows went above and beyond for one of my clients. As an insurance agency owner it is very important to have trustworthy and reliable companies who can help our insureds after a claim. Jesse went through every step of the process with my…
Charleston Roofs + Windows was extremely punctual, did what they said they would do, and we will be using them for any future roofing needs. Jesse Duffie was great to work with and we highly recommend him!!
Jesse was great to work with! Very fast and professional is his work. They came out within 48 hours to inspect and seal the roof we had leaks from!
Had a roof leak, they inspected my roof for free and provided the information I needed to get it fixed under my solar panel warranty.
If you have a busy schedule please do not hesitate to contact Jesse with Charleston Roofs and Windows. I can’t say enough about how profession and on time they were with our roof inspection. We definitely will be using them in the future for all of our roofing needs.
Jesse and the team at Charleston Roofs & Windows were great! I am buying a home and needed an estimate as well as repairs to deliver to the sellers. Jesse was able to get me an estimate, schedule and complete the repairs, all very promptly and with great results. I’ll be recommending Charleston Roofs & Windows to…
Had Michael Kelley come out today to inspect my roof, he did an awesome job and was on time, walked me through the insurance process and gave great recommendations. Even found a tiny bullet that was stuck in my roof!
THANK YOU all for a tremendous job, I could not be more please and satisfied, in all aspects. Everything from working with me while I try to nail down my funding and your patience with the delays to the attention to detail on the clean-up. I've already made 3 referrals on behalf of y'all because I have never been so…
Very good experience with Charleston Roofing and Windows. Everything was completed on time and in very professional manner. Michael was exceptional in the service he provided. I would definitely use Charleston Roofing and Windows again, highly recommend you give them a call.
Eric and his crew did an amazing job in replacing our roof.they are very professional and on time…and Eric (chestnut) walk us to the process especially dealing with the insurance company. Thank you so much!!
Charleston roof and windows did a great job on our new roof and old chimney removal. Grady and Michael were professional and very helpful in understanding the process. They made sure everything was 100% perfect. The crew was on time and did a fantastic job cleaning up. I am already getting compliments from the…
Shortly after a home purchase, it was recommended by the insurance company that the roof be replaced. Not understanding why due to a recent inspection, Michael Kelly explained the difference between three tab shingles and architectural shingles. Apparently, in the Charleston area most insurance companies are…
Recently had my roof replaced. It was a very smooth process once Jesse came on board. After originally working with another company that failed to maintain communication Jesse took over and made the the process extremely easy from that point forward. He even handled the coordination of having our solar panels…
Jesse and his team went above and beyond to make sure my client’s roof was repaired properly and quickly without cutting corners. Their constant communication was paramount but unfortunately is not common in todays market. I trust him immensely and look forward to working with him and Charleston Roof and Windows again very soon!
Jesse and Hector were fantastic! Identified the problems and were able to come do the repairs very quickly. Excellent service and good quality work. Highly recommend!
I've used Charleston Roofs & Windows several times within the past few years, and I recently ended up doing a full roof replacement through them. Eric is fantastic to work with and the overall quality of the work that the business does is great. I plan on calling them for all of my roofing needs for the foreseeable future.
From the start of the process of the inspection of my roof to the final installation, Charleston Roof and Windows maintained good communication and great customer service. Michael was so informative and honest and went out of his way to stay in touch and make sure things ran smoothly! Highly recommended and satisfied!
I worked with Michael Kelley with Charleston Roofs and Windows. Mike went above and beyond to help me with my roof questions and repairs. He did an excellent job helping me with the process. Will use them for all my roofing needs.
We called this company to help us figure out where a leak in our upstairs hall was coming from causing damage. Jesse insisted on completing a free inspection of our roof even though, before he arrived, we found the source of the leak was not our roof. He was very helpful and went above and beyond by going into our…
The technician was great. He provided fantastic information and solutions that no other business provides. Awesome team of professionals
I called Charleston Roof and Windows to get a quote to repair 2 leaks in my roof. Michael came to inspect the roof and discovered that I had damages that would qualify it for a complete roof replacement that was covered by my homeowners policy. He guided me through the claims process with my insurance company and…
I just want to thank Eric for coming out. Honest man trying to help others. Came to check our roof out and when he could've easily gotten the job, he advised us to go after the builder's workmanship warranty. Will consider him in any future roofing applications.
Chas Roofs & Windows was able to come out to inspect my roof within hours of my 1st call! Michael was very thorough and knowledgeable. He explained all the pictures he took of my roof. So glad I called them! Would definitely recommend!
I emailed at 7am this morning. Before 8am I had 2 emails back from Eric. Before lunch Eric was here up on the roof looking for the water leak. Quick to respond to email. Same day response. Polite & professional. Definitely 5 stars.
I would like to thank Michael Kelley at Charleston Roof & Windows for his excellent customer service and professionalism that he demonstrated in helping me get my Roof Inspected/ Roof Replaced, Mr. Kelley also assisted me in fillings my insurance claim. Charleston Roof & Windows replaced my roof in one day. If you…
I called because of a leak on my roof, Eric came out on time and did a full inspection. He found that it was a minor thing on the roof that could be caulked and he went ahead and did it! I definitely will be calling them back when its time to replace my roof.
Michael came by and gave me an estimate within one day. He had the crew out to my house within a few weeks. They did an exceptional job...Call Michael if if you need your roof done!!
Located the company through a friend due to an issue. Eric Chestnutt responded within a day of my call. He was professional, knowledgeable and maintained contact with me throughout the entire process. Extremely pleased with the quality and timeliness of the work.
I left Eric Chesnutt at Charleston Roofs & Windows a voicemail and he returned my call in minutes, and even apologized for me getting voicemail. I told him I had a leak and need some help. He came out a couple hours later and found and solved the problem fast. Eric was prompt, courteous, professional, and…
We needed a new roof due to wind damage and Eric made the process seamless. He was able to take care of the situation and handle the claim from my insurance company. I highly recommend the company. They did a great job and my new roof looks beautiful.
I required a roof inspection to complete the sale of my home. Michael and the Team were prompted in completing the inspection. I would recommend this company. Thanks again Michael.
Awesome 👏🏼 job, all in a day, they came on time, they ran over my bird bath and replaced it with a new one, overall awesome job, I would recommend them 👌clean up good, still finding nails. It’s me again I forgot to Mention about the financing I Didn’t have the money to finance the roof thanks to Michael Kelly for…
Very professional and helpful group of people to do business with. Thank you for really getting me out of a hard spot. Your project manager, DJ was extremely professional and helpful. I will definitely use them for my future needs.
Michael was professional and patient throughout the process. He took his time and spoke with the insurance company, scheduled the insurance inspection which included his presence. Once approved by my insurance company, Michael explained what to expect next. I must mention despite my indecisiveness for shingle type…
I’m very impressed with the professionalism and customer service from this company. The salesman, Michael Kelley, made the whole experience flow smoothly. They did an amazing job on my roof, I will definitely use this company in the future!
I highly recommend this company! They were responsive to our inquiry unlike some other companies that we called for an inspection. They got us on the schedule right away arrived on time for the appointment. Michael was timely, professional and operated with integrity. He took his time to explain the process every…
Michael Kelley was very professional and informative. He was a huge help and I will refer him to anyone who needs roof assistance! 5 star service with a smile! Thanks so much Michael!
Great service! Responsive, professional. They did the tear off and roof replacement all in one day. The crew worked extremely hard, and did an excellent job installing the new roof. Project manager patiently answered all my questions. The crew did a thorough job of cleanup. I would suggest they have someone onsite…
Eric Chesnutt was the first person we met and he was Outstanding through the entire process! He was Professional, Patient , Knowledgeable and explained everything to my husband & I in details we could thoroughly understand. He is a wonderful person to deal with and we Highly Recommend him and Charleston Roofs+ Windows.
Had my roof replaced after some wind damage. Company was professional, communicated well, and was very helpful guiding me through the process with my insurance. My primary contact Eric Chestnut was great to work with, and very courteous always wearing a mask when coming to my home during covid. Work was completed…
My experience with Charleston Roofs & Windows was excellent. When I called, the office staff member was quick to get Eric C out to my house. Eric was professional, knowledgable, and thorough with answers to my questions. He also met the insurance adjuster at my house. Once it was determined that I needed a new roof,…
Professional in all regards and made the entire process of my Insurance claim very easy. The roof looks amazing and they did a perfect cleanup job.
They were very professional and helpful. Helped me submit claim to insurance. Always showed up on time and kept me informed.They replaced my roof in 1 day and yard clean up was excellent. Highly recommend them.
I highly recommend Charleston Roofs and Windows! Eric was very helpful from start to finish. We had issues with our insurance company but Eric was able to help assist us through the process. The crew that replaced our roof worked very hard and they stayed later so that they were able to even get it done in one day. We couldn't be happier with our new roof!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Roof installation | 160 | $9.3k–$18k |
| Roof repair | 81 | $613–$8.1k |
| Roof inspection | 77 | — |
| Roof repair for storm & wind damage | 51 | $784–$18k |
| Roof damage repair | 20 | — |
| General window replacement | 8 | — |
| Gutter installation | 7 | $613–$3.0k |
| Gutter repairs | 7 | $371–$1.7k |
