How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty87−1.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORECharleston Roofs and Windows
North Charleston, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 20 roof inspectors · 4.9★ from 693 Google reviews
Report card
Percentile vs other roof inspectors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Charleston Roofs and Windows for 8 kinds of job.
Charleston Roofs and Windows for roof installation
Clear ✕All 160 Google reviews tagged “Roof installation” · showing 120
Excellent service. On time, finished the roof in one day, and Grady was great and kept me informed. I highly recommend Charleston Roofs and Windows
Was very pleased with everything that was done!
This was the Absolute BEST experience I have ever had for an expense of this kind. My salesperson Eric was easy to work with, my roofing Supervisor Grady was super communicative and really easy to talk to, and my Gutter installer Justin was neat, quick, and efficient. I had interviewed several other roofing and…
Horrible expensive experience. Two tone roof job for an 80 year old female on a fixed income. When we asked for a supervisor inspection we were asked to take a walkthrough or phone call from the same person who did the job. The carport which is attached is completely black with oyster colored shingles on the…
Very courteous and professional!
Very courteous and professional! Definitely recommend them. Pricing was very competitive.
The Charleston Roofs and Windows team did an amazing job on our roof replacement! We called them out for a roof leak and they had the whole roof done three days later! The new roof looks great and we would definitely recommend!
Charleston Roofs + Windows ~ It was an amazing experience on a new roof....From my salesperson (Michael) to the job G.C. (Grady ~can't say enough great things about him!!), all aspects of the process was terrific..a good price, the workmanship, the follow through....They hit it out of the park, and I couldn't be…
We had a great experience from start to finish. The team kept us informed throughout the entire process, the roof replacement was completed quickly, and they left the job site incredibly clean when everything was finished. A special thank you to Eric and Grady for their fantastic service and professionalism. They…
Quick and professional. Easy to work with.
Charleston Roof crew paid attention to details. Even our neighbors remarked how well they repaired our roof and cleaned up afterwards.
Very personable- answered a lot of questions 😋
We had been told we had a roof leak. I got 5 estimates. Eric with Chas Roofs took his time and explained everything that was going on and answered all of our questions. He was nice and professional. He left me an estimate and said if you have anymore questions you have my number. Don’t hesitate to call me.
Good
Charleston Roof and Windows did a wonderful job on our new roof install. Mike made it easy to say yes with aggressive pricing and Grady’s staff wad spot on worth their installation.
The best! We had some damage and they were great from start to finish. Eric was able to quickly asses and bid the job and helped as we decided between fixing two leaks or total replacement. Never any pressure. Luis, our project manager went above and beyond to make sure we understood every step of the process. I…
My wife and I had a stellar experience getting a new roof put on our home. The work was done on time and the crew was incredibly efficient. They also did a phenomenal job leaving everything in better shape than they found it. Highly recommend this company if you are in need of a new roof.
Thought I left a review a few months back but apparently didn't. Kept me informed throughout the whole process,which I really appreciated, and worked with me on the timing. Honest work, friendly and timely employees. Very thoughtful with trying to prevent nails/etc falling everywhere and didn't leave any mess.…
Communicative, prepared, professional and proficient!
We had our entire roof replaced by Charleston Roofs + Windows in 2020. They were easy to work with and communicative. This fall (about 5 years later), we discovered a small leak. Although we were outside of our warranty window, they recognized a problem with the original installation of the flashing. They stood by…
From start (roof inspection) to finish (roof repair & replacement) the interaction with Charleston Roofs & Windows personnel and the workmanship of the onsight crew were very professional and of the highest quality. We are very pleased with the results and would highly recommend Charleston Roofs & Windows.
Charleston Roof and Windows recently replaced the roof on our large detached garage. Four years sgo they replaced our house roof. They have always been fast to respond, polite and professional, and thorough. They were careful to protect the yard plantings and did a great job cleaning up. We are very happy with their…
Needed my roof replaced and Charleston Roofs and Windows were very timely and responsive. Reasonably priced. When there were unforeseen issues, they clearly laid out all my options. Would use them again.
Louis and his crew did an excellent job of installing my new roof. Very professional answering all my questions and explaining why and how any work would be done if it was necessary. Their clean up was like they were never there. Thank You Louis and YES I would recommend them.
My husband and l are truly thankful and grateful for the excellent hard work completed by Charleston Roofs & Windows with replacing our shingles on our home. Our home looks even more beautiful with this great and fantastic project completed. We are forever thankful! ⭐️⭐️⭐️⭐️⭐️
Charleston Roofs & Windows did a fantastic job on my new roof. They were very professional, fair, on time, and overall great to work with. I would highly recommend this company to anyone needing a new roof.
I would highly recommend Charleston Roofs + Windows! Everyone from the salesman to the guys that worked in all that heat I dealt with were very professional and they displayed great customer service. I was updated every step of the way.
Grady and his team did a wonderful job. They were always on time and explained everything. Our new roof looks great.
*****UPDATED REVIEW***** After two years we are still very happy with with the roof replacement. We recently found a problem with a drip edge that was unrelated to Charleston Roof's installation but gave them a call because we trusted them to give us an honest assessment. Eric once again responded almost immediately…
Very professional, great service. Charleston Roof and Eric were the best. 5 stars all the way.
I recently contacted Charleston Roofs and Windows regarding replacing my old roof. They responded quickly, and sent one of their representatives “ Eric” out to view my roof and explain the process. Eric was very professional and knowledgeable about every aspect of the replacement. I immediately felt at ease having…
Very happy with our experience with Charleston Roofs & Windows. Great work, got us on the schedule quickly and made dealing with the insurance company easier for us.
Incredible overall service!!!
Great experience! Eric was super helpful (and patient while we delayed the project). Roof looks great - highly recommend.
Eric was very responsive, roof looks amazing, came quickly and finished in a day! Kept everything neat and clean.
Charleston Roofs and Windows made my roof replacement a breeze. Martin, Eric and Jared were professional, quick to listen to my concerns, and walked me through every step of the process. As a first time home buyer, this was also the first roof replacement I have been directly involved with and I could not be more…
Highly recommend Jesse Duffie and Charleston Roofs and Windows. Quick response with quote and follow up after quote received. Work was quickly scheduled and completed in an extremely timely basis. Can’t say enough positive things about Jesse and Charleston Roofs and Windows.
Eric and Adam were great to deal with. Eric was very knowledgeable and helped us through the whole process. I would recommend anyone looking for roof and window needs that they reach out to Eric, Adam and the Charleston Roof + Windows team.
Eric and the team were very easy to communicate with. The work was performed on time and exactly as described.
Charleston Roofing and Windows replaced my roof recently. Eric Chesnutt was my sales contact. He was very helpful in recommending the right shingles and completed an estimate the same visit and on site. He was able to get the job scheduled on the date of my choice same visit as well. The job was completed in one…
On time, professional, and fast high quality work!! Would recommend and use them again!!
Charleston Roofs and Windows did an excellent job; outstanding in their service was Michael Kelley, Adam Cobb and Jared Purcell
Starting with Michael, all was smooth and on time, good communication and crew worked well and cleaned up nicely
Michael Kelley on the sales side and Adam on the project management side made this new roof install as seamless as possible. Would highly recommend Charleston Roofs & Windows because as Michael said, “they may not be the cheapest but they are the best”.
Our experience with Charleston Roofs and Windows was Top notch from start to finish. This was our first time needing a new roof and Jesse and Kim answered all of our questions! We were very impressed with communication from Jesse, Jared and Kim and how quickly the job was done. The crew did an excellent job with…
Excellent service. Came out quickly to examine roof and recommend replacement. Throughly explained options and timing. Did what they said when they said they would. Arrived early and finished the project prior to their estimated completion date. Cleaned up and hauled old material away. Would use them again and recommend them highly.
Very attentive and did a fantastic job in replacing our roof.
We worked with Michael and he was very professional and honest. He was prompt in answering questions we had leading up to our installations and did not try to over sell us on anything. The crew they sent to our home was respectful of our property and neighbors. We would definitely recommend them to our neighbors to use.
My wife and I are very pleased with the excellent service provided by Adam and the crew of your company. Highly recommend using this company for any of your Roofing and or window needs. Very professional and when finish clean up was complete and thorough thank you again so much highly recommended Adam you and your crew are super God bless
Michael Kelly was a pleasure to deal with! I would recommend to all family and friends! Thanks again
It was great working with this company especially with the negative experiences one receives so often in this area these days. Charleston Roof and Windows is quite the opposite! They were professional, functional and kept us posted every step of the way. They did everything they said they would and WHEN they said they were doing it 😊
Michael Kelly was very timely, competitive on pricing, and followed through from start to finish. The crew did an excellent job and cleanup. I highly recommend Charleston Roofs and Windows.
Eric Chesnut and his team were spectacular. The guys were running late so they didn't start until a little later, so we figured they would have to finish the next day, but nope! They got it done! They worked all day in the heat of the Charleston summer diligently and finished at close to 10pm! They worked over 13…
Working with Eric was a breeze. He was respectful and easy to work with. He explained everything and helped us work with our insurance company. Eric went above and beyond to provide excellent service and was very responsive to calls and texts. His team did a great job installing our new roof and got the job done within an appropriate time frame.
Charleston Roofs and Windows was refered to me by a friend. The quality of their work is outstanding. I received the best service from Eric, very professional and knowledgeable.
Due to combined age and hail damage to our roof, we decided to have it replaced. I had a list of recommended roofing companies to call and first was Charleston Roofing and Windows. Michael, our Sales Professional, came out and did such an amazing job there was no need to go any further. Professional and responsive…
This company was very professional from the salesman to the installation crew. They arrived on time and completed the job is a very timely manner. After the install was completed, they cleaned up the lawn and flower beds.
The experience was informative, courteous, and thorough. Mike Kelley walked me through every item on the claim and the expense for all repairs ... He rocks. The workers were diligent and unobtrusive, as I carried on with my daily routine without any interruptions. I am a completely satisfied customer and will…
I needed a new roof badly, and Eric from Charleston roof and windows worked with me and my insurance company to get me a new roof without it costing me tons of money… very easy and stress free process… job took only 6 hours to complete and they cleaned up everything like they were never there. I would highly…
We worked with Micheal and the team at Charleston Roofs and Windows to replace our roof. Micheal was super responsive and helpful in walking us through the whole process. The roof had sustained some damage recently and we were able to get it replaced using only our deductible. We also have solar panels and they…
We met with many roof contractors but what separated Charleston Roof and Windows out from all other contractors was Eric C immediately provided a quote in which we could continue our discussion. Before Eric arrived, we had already decided on another contractor but did not get a chance to cancel his appointment. The…
I had a wonderful experience with Eric and the whole team at Charleston Roofs and Windows! The whole process from inspection, working with the insurance company, to installation and clean up was handled very professionally and efficiently. Everyone on the team provided excellent communication and quality of work. I…
Everyone with the business did amazing work! Eric was able to come out and complete an estimate within 24 hours of reaching out to request one. He was responsive through every step of the process -even on weekends - and was able to schedule and complete the work within a week. The entire process, start to finish,…
Jesse and his team were very professional, on time and do great quality work. The project flowed smoothly.
Our communication with Eric Chesnutt and Adam Cobb was consistent and professional throughout the entire process. The company has been using the same roofing crews for quite some time and their work quality is excellent. Would highly recommend.
Jesse with Charleston Roofs & Windows was nothing short of amazing. He was super responsive when we needed him to check out the roof of a home my buyer clients were under contract on. He was professional, detail oriented and turned his report/estimate around later that same day. Based on his findings, we were able…
I cannot say enough about the quality and professionalism Charleston Roofs provided. Eric Chesnutt went above and beyond to help me out with the installation of multiple roofs. I initially had an inspection on one roof for replacement, and Eric Chesnutt offered such fair price that I asked him to give me a quote for…
I was looking to get my roof replaced, especially after storms took out some shingles. Eric Chestnut went out of his way to help me, including with calls to insurance (I had never done so before). He worked with me on roof types and was extremely pleasant! Highly recommend this company to any looking to get a new roof!
While this was not on my own home, Jesse and the team at Charleston Roofs and Windows went above and beyond for one of my clients. As an insurance agency owner it is very important to have trustworthy and reliable companies who can help our insureds after a claim. Jesse went through every step of the process with my…
I just had my roof replaced! Eric met with me weeks ago and waited patiently on me to be ready to move forward. He's there if you have any questions too. The crew started and finished my roof in one day! The price seemed reasonable, they were responsive, and cleaned up quickly. Let them quote you if you're looking for a new roof.
We can’t say enough good things about this company. We called them after a storm a few months back but got busy and fell behind. We contacted the company again 2 weeks ago during an emergency and they were still willing to help. Eric and his crew were able to come out and put a new roof on my house less than 5 days…
Words cannot express how impressed with the service I and my ISLE OF PALMS beach house roof received from CHARLESTON ROOFS & WINDOWS! From our very first meeting, Jesse Duffie impressed me with his courtesy, professionalism, product knowledge, and…may I add… impeccable manners and charm. (😀) Though the job was…
Needed to get my roof replaced Charleston roofs and windows was great all through the process.
I can't say enough about my experience with Charleston Roofs and Windows. I could not believe how quickly they got my new roof done. They took the time to cover all my bushes and decks and cleaned everything up before they left. I will be referring them to all my friends and real estate clients. Thank you…
THANK YOU all for a tremendous job, I could not be more please and satisfied, in all aspects. Everything from working with me while I try to nail down my funding and your patience with the delays to the attention to detail on the clean-up. I've already made 3 referrals on behalf of y'all because I have never been so…
Eric was great to deal with. He explained everything thoroughly and exceeded my expectations. The new roof looks great. Highly recommended!
Eric Chesnutt is a wonderful service representative, and the roof replacement was done on time, on schedule and the cost was very reasonable.
Outstanding job from Grady and the crew. Grady was professional and pleasant. Charleston Roofs and Windows has a great team of professionals that know what they are doing from beginning to end. I am very satisfied with the roof job that was done on my home. Coming into my driveway now is so beautiful to look at, it…
WOW! From start to finish this company was so very impressive to work with. Extremely professional, great communication, speed and quality of workmanship. They always answer their phones and everyone eager to help and answer questions. Just to name a few who went over the top: Eric, Jarred, Kim, and Grady!!!! I…
Very good experience with Charleston Roofing and Windows. Everything was completed on time and in very professional manner. Michael was exceptional in the service he provided. I would definitely use Charleston Roofing and Windows again, highly recommend you give them a call.
We used Charleston Roofs & Windows for our full roof replacement. Jesse Duffie was our main point of contact and guided us through the entire process from contract to completion. Communication was prompt, he offered insight, and made the entire process simple. Would recommend working with Jesse and Charleston Roofs & Windows to my network.
Eric and his crew did an amazing job in replacing our roof.they are very professional and on time…and Eric (chestnut) walk us to the process especially dealing with the insurance company. Thank you so much!!
Charleston roof and windows did a great job on our new roof and old chimney removal. Grady and Michael were professional and very helpful in understanding the process. They made sure everything was 100% perfect. The crew was on time and did a fantastic job cleaning up. I am already getting compliments from the…
Shortly after a home purchase, it was recommended by the insurance company that the roof be replaced. Not understanding why due to a recent inspection, Michael Kelly explained the difference between three tab shingles and architectural shingles. Apparently, in the Charleston area most insurance companies are…
Charleston Roofs and Windows gave me the newest and coolest roof in the neighborhood. They were very professional. They arrived on time, repaired issues with my roof structure, and replaced all the shingles with a hot red color. It looks great. They exceeded expectations even down to the thorough cleanup. I would highly recommend them.
Michael was outstanding with helping with my roof back in 2019 very professional and customer friendly. Well today I have another home I purchased and once again Charleston Roofing and Windows is my choice and Michael Kelly is the representative I’m going with. If anyone ever needs home improvement for your roof or…
Recently had my roof replaced. It was a very smooth process once Jesse came on board. After originally working with another company that failed to maintain communication Jesse took over and made the the process extremely easy from that point forward. He even handled the coordination of having our solar panels…
Jesse and his crew went above and beyond to walk us through the roof replacement process. From guiding us through the insurance process to handling the removal and reinstall of our solar panels, he made it painless and easy for us! Highly recommend!
Great job working with Eric C. This is our 3rd roof with Chs. Roofs & Windows. A client of mine is getting one the end of this month after I referred her.
I've used Charleston Roofs & Windows several times within the past few years, and I recently ended up doing a full roof replacement through them. Eric is fantastic to work with and the overall quality of the work that the business does is great. I plan on calling them for all of my roofing needs for the foreseeable future.
We had some hail damage and Charleston Roof & Windows helped us work through our insurance claim to get it replaced. Eric was amazing to work with and walked us through every step of the way, including meeting with our adjuster and sorting out paperwork. The roof looks amazing and definitely helped raise our…
Gave me the best price and provided quality work. Jesse communicated with me well, and kept me informed during the whole process.
Highly recommend Jesse Duffie and team. From start to finish he was professional, timely, and delivered what was promised. Extremely helpful and the finished roof is great. Not a single negative to mention.
Very very professional installation Jesse did what he said he was ready to do and the roof was replaced the same day that they showed up and he did it very fast and they have check back to make sure I was satisfied I would recommend Charleston roof and windows with no problem
From the start of the process of the inspection of my roof to the final installation, Charleston Roof and Windows maintained good communication and great customer service. Michael was so informative and honest and went out of his way to stay in touch and make sure things ran smoothly! Highly recommended and satisfied!
Had them come out and give an estimate on a 20 years old roof… Not only did they give the best price out of 5 other companies but did it in record time.. From tear off to completion of the new roof was a day and half. Could not be more satisfied So if your looking for a replacement roof give Jesse a call you won’t be disappointed!
Michael Kelley was great to work with. He explained everything to me. Helped me with all the paperwork and went above and beyond. He is great at what he does and I would recommend this company and if you call to have them inspect your roof I would definitely ask for Michael Kelley to be the one to come out. He…
I called Charleston Roof and Windows to get a quote to repair 2 leaks in my roof. Michael came to inspect the roof and discovered that I had damages that would qualify it for a complete roof replacement that was covered by my homeowners policy. He guided me through the claims process with my insurance company and…
I would like to thank Michael Kelley at Charleston Roof & Windows for his excellent customer service and professionalism that he demonstrated in helping me get my Roof Inspected/ Roof Replaced, Mr. Kelley also assisted me in fillings my insurance claim. Charleston Roof & Windows replaced my roof in one day. If you…
Highly recommended. They did an excellent job from start to finish.
I just wanted to say how much I appreciate your services. First I want to thank Eric for his customer service. He explained everything that was going to happen. How long it would take to finish the job. He took care of all the paper work. Kept me updated on any changes. Then you have Adam, came in with his crew.…
Eric and Grady did a very good job replacing my shingle roof with a metal roof. Things went smooth and quicker than I expected once the work got started. Very professional operation. I will definitely use them again. .
Eric was very professional in advice on the roof .the team was very good at preparation before they left my yard looked better than before the roof went on . Eric was awesome.
Outstanding service. Exceptional in house communication win Den and Kim at Charleston Roofs and Windows.
Michael came by and gave me an estimate within one day. He had the crew out to my house within a few weeks. They did an exceptional job...Call Michael if if you need your roof done!!
Located the company through a friend due to an issue. Eric Chestnutt responded within a day of my call. He was professional, knowledgeable and maintained contact with me throughout the entire process. Extremely pleased with the quality and timeliness of the work.
Easiest process I’ve dealt with since moving to Charleston in 2015. They came out to look at my roof next day and I had a quote the same day as inspection which was considerably less than the other quotes I received from competitors.They got me on a schedule within a week and knocked out the roof in a day.…
Eric Chesnutt was awesome to work with from day 1. He was very patient with me through the entire process and made my life easy. My roof looks so good!
Michael has been amazing to work with! He has made this process so simple! We highly recommend charleston roofs & windows!!
We needed a new roof due to wind damage and Eric made the process seamless. He was able to take care of the situation and handle the claim from my insurance company. I highly recommend the company. They did a great job and my new roof looks beautiful.
I highly recommend this company! Charleston Roof and Windows replaced our roof in two days and, were incredibly easy to work with. Our sales manager, Eric Chestnut was amazing to work with! Eric walked us through the entire process and made it completely effortless on our part. I cannot say enough good things about the company!
Received excellent service in a world where good customer service is disappearing. They have done several roofs on our street, so I contacted them and spoke with Mike Kelley. You couldn't ask for a nicer person. He is courteous, polite, punctual, and professional. The crew arrived on time led by the on-scene…
Awesome 👏🏼 job, all in a day, they came on time, they ran over my bird bath and replaced it with a new one, overall awesome job, I would recommend them 👌clean up good, still finding nails. It’s me again I forgot to Mention about the financing I Didn’t have the money to finance the roof thanks to Michael Kelly for…
Excellent experience with Charleston Roofs and Windows. The sales manager, Eric Chesnutt, was extremely helpful, professional, and knowledgeable throughout the entire process. The entire team did an outstanding job, completing the project on time and to my complete satisfaction.
Very professional and helpful group of people to do business with. Thank you for really getting me out of a hard spot. Your project manager, DJ was extremely professional and helpful. I will definitely use them for my future needs.
My experience with Mike Kelley was an easy conversation with professional attitude. All work scheduled was done on time. Clean up after the job was perfect. I have recommended CRW to several neighbors.
Wonderful experience working with Charleston Roofs and Windows. Eric and the team were very helpful from start to finish of the project. Thank you
They installed a new roof on my home. I was very pleased with the professionalism and quality of the work performed. They were also reasonably priced. I would recommend them for any roofing needs.
Michael was professional and patient throughout the process. He took his time and spoke with the insurance company, scheduled the insurance inspection which included his presence. Once approved by my insurance company, Michael explained what to expect next. I must mention despite my indecisiveness for shingle type…
I’m very impressed with the professionalism and customer service from this company. The salesman, Michael Kelley, made the whole experience flow smoothly. They did an amazing job on my roof, I will definitely use this company in the future!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Roof installation | 160 | $9.3k–$18k |
| Roof repair | 81 | $613–$8.1k |
| Roof inspection | 77 | — |
| Roof repair for storm & wind damage | 51 | $784–$18k |
| Roof damage repair | 20 | — |
| General window replacement | 8 | — |
| Gutter installation | 7 | $613–$3.0k |
| Gutter repairs | 7 | $371–$1.7k |
