How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty87−1.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORECharleston Roofs and Windows
North Charleston, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 20 roof inspectors · 4.9★ from 693 Google reviews
Report card
Percentile vs other roof inspectors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Charleston Roofs and Windows for 8 kinds of job.
Charleston Roofs and Windows for roof repair
Clear ✕All 81 Google reviews tagged “Roof repair” · showing 60
2nd time I’ve used this company for repairs always a good experience thanks again
Be sure to to get multi bids before committing.
Good
Luis and his team are highly professional and great to work with. They showed up on time and provided multiple progress updates. I highly recommend them for any roofing repair needs.
The best! We had some damage and they were great from start to finish. Eric was able to quickly asses and bid the job and helped as we decided between fixing two leaks or total replacement. Never any pressure. Luis, our project manager went above and beyond to make sure we understood every step of the process. I…
They are wonderful to work with. Very professional and did a great job repairing our roof and replacing the skylights. Very knowledgeable! I definitely would recommend them and use them again!
Efficient, trustworthy. On time. Got us a quote. Explained the process. Emails to tell us how to get ready for their coming. Gentleman for the work was polite and was here quite awhile. Checked in with us. Happy with the work and the price.
After finding a leak in my roof, I contacted multiple roofing companies. Chas Roof and Windows was the first to respond. They came out the next morning, inspected my roof, placed a tarp to prevent further damage and made arrangements to repair it. My project was completed within 4 days from my initial phone call.…
We had our entire roof replaced by Charleston Roofs + Windows in 2020. They were easy to work with and communicative. This fall (about 5 years later), we discovered a small leak. Although we were outside of our warranty window, they recognized a problem with the original installation of the flashing. They stood by…
From start (roof inspection) to finish (roof repair & replacement) the interaction with Charleston Roofs & Windows personnel and the workmanship of the onsight crew were very professional and of the highest quality. We are very pleased with the results and would highly recommend Charleston Roofs & Windows.
Noah Hall was excellent to work with!
Apparently a flatter portion of our roof was improperly installed (by a different company) causing a leak into the house and rotten plywood under the shingles. These folks came out, inspected, and repaired that section. I thought the price was reasonable and the work done promptly.
Fantastic service and everyone we worked with was top shelf. Luis went above and beyond to make sure we were happy and that the job was done not only to our satisfaction but his as well
All I can say that the gentlemen worked hard to remove all the old shingles,plywood etc,and installed the new roof in a day.So within 12-14 hrs my son and I had a new roof.
We discovered a small leak in the roof and they were out the next day to take a look. Everything was fixed up within the week! Great service and communication!
We had our roof replaced and Eric was the salesman for the company. He made the process of getting our roof replaced painless. He helped us step by step from start to finish. He was very knowledgeable, professional and his communication skills were outstanding. Jared was our site manager who was very responsive…
Charleston Roofs and Windows was great to work with. They were very professional, and it was easy to setup an appointment. Eric was very helpful with a roof leak, and I look forward to doing business with them in the future!
Charleston Roofs and Windows made my roof replacement a breeze. Martin, Eric and Jared were professional, quick to listen to my concerns, and walked me through every step of the process. As a first time home buyer, this was also the first roof replacement I have been directly involved with and I could not be more…
Eric and Adam were great to deal with. Eric was very knowledgeable and helped us through the whole process. I would recommend anyone looking for roof and window needs that they reach out to Eric, Adam and the Charleston Roof + Windows team.
On time, professional, and fast high quality work!! Would recommend and use them again!!
Eric Chestnutt came by to look at a flashing issue today. Not only was he prompt, he called and came out early to beat the forecast rain. He solved the problem in minutes. I’ll be recommending Charleston Roof and Window to any of my neighbors who need work done.
Highly recommend Charleston Roofs and Windows especially Eric. A situation necessitated a quick response and Eric came out and quickly resolved the problem. We could not be more pleased with the wonderful service from this company,
I contacted Charleston Roofs and Windows to do an inspection on our roof. We had fast service getting the roof inspected by Michael. He addressed all of our questions at the inspection. Grady supervised the work. We even had to have a custom part made for our chimney. Again it was made fast and efficiently. Kim in…
Eric Chesnut and his team were spectacular. The guys were running late so they didn't start until a little later, so we figured they would have to finish the next day, but nope! They got it done! They worked all day in the heat of the Charleston summer diligently and finished at close to 10pm! They worked over 13…
Charleston Roofs and Windows was refered to me by a friend. The quality of their work is outstanding. I received the best service from Eric, very professional and knowledgeable.
Jesse came out to inspect a leak I had in my roof. He was very thorough providing details into the root cause of the leak and the repair performed. I’d definitely recommend him to anyone looking for roofing services!
Mr. Eric is friendly, punctual and the team did an excellent job. What can I say, they exceeded my expectations. I'd definitely recommend this business to anyone looking for quality work that's affordable.
Due to combined age and hail damage to our roof, we decided to have it replaced. I had a list of recommended roofing companies to call and first was Charleston Roofing and Windows. Michael, our Sales Professional, came out and did such an amazing job there was no need to go any further. Professional and responsive…
Jesse was extremely helpful, professional, courteous, and efficient. He accommodated my schedule and was able to diagnose and fix the problem faster than I could have imagined. He also did a great job explaining everything that was wrong and what he was going to do to fix it. I hope I don’t have another leak happen,…
Jesse, the roofer, and Kim, who made our appointment, were both very professional and courteous. Jesse hustled all over the roof doing minor repairs. He was very communicative about what he was doing and gave his professional opinion about the life of our roof. We will definitely go to Charleston Roofs + Windows again when we need them.
Jesse Duffie was friendly.and he quickly found the issue and repaired it. Very satisfied and would use him again.
Super helpful!
This company is great! They valued my time, very easy to work with and kept me updated! Michael Kelley was very friendly, professional and helped me with all my questions! Thank you!
Everyone with the business did amazing work! Eric was able to come out and complete an estimate within 24 hours of reaching out to request one. He was responsive through every step of the process -even on weekends - and was able to schedule and complete the work within a week. The entire process, start to finish,…
Jesse did a great job from start to finish. Painless. Estimate was quick and once the job was scheduled, they where there until it was completed in a timely fashion. I highly recommend Charleston Roof and Windows
Jesse with Charleston Roofs & Windows was nothing short of amazing. He was super responsive when we needed him to check out the roof of a home my buyer clients were under contract on. He was professional, detail oriented and turned his report/estimate around later that same day. Based on his findings, we were able…
From start to finish, Jesse was on point and highly communicative during entire process
Can’t say enough about the job Jesse and team performed at our home. Quick to respond and top notch workmanship on our recent storm damage. Highly recommended for all your roofing and window needs!
Had a leak coming through after a hard rain. Called Jesse and he came out to check it immediately. He was very professional and explained the issue and how it would need to be fixed. Had the problem fixed in a couple of days for a very reasonable price. I highly recommend.
Jesse was great to work with! Very fast and professional is his work. They came out within 48 hours to inspect and seal the roof we had leaks from!
Jesse and the team at Charleston Roofs & Windows were great! I am buying a home and needed an estimate as well as repairs to deliver to the sellers. Jesse was able to get me an estimate, schedule and complete the repairs, all very promptly and with great results. I’ll be recommending Charleston Roofs & Windows to…
Great communication and a great job done by Jesse and his team. We have a 25 year old roof on a car dealership and with our roof repairs, we expect to get another 20 years out of it. Would 100% recommend! Joseph Fairey
We used Charleston Roofs & Windows for our full roof replacement. Jesse Duffie was our main point of contact and guided us through the entire process from contract to completion. Communication was prompt, he offered insight, and made the entire process simple. Would recommend working with Jesse and Charleston Roofs & Windows to my network.
Shortly after a home purchase, it was recommended by the insurance company that the roof be replaced. Not understanding why due to a recent inspection, Michael Kelly explained the difference between three tab shingles and architectural shingles. Apparently, in the Charleston area most insurance companies are…
Charleston Roofs and Windows gave me the newest and coolest roof in the neighborhood. They were very professional. They arrived on time, repaired issues with my roof structure, and replaced all the shingles with a hot red color. It looks great. They exceeded expectations even down to the thorough cleanup. I would highly recommend them.
Jesse and his team went above and beyond to make sure my client’s roof was repaired properly and quickly without cutting corners. Their constant communication was paramount but unfortunately is not common in todays market. I trust him immensely and look forward to working with him and Charleston Roof and Windows again very soon!
Jesse and Hector were fantastic! Identified the problems and were able to come do the repairs very quickly. Excellent service and good quality work. Highly recommend!
Kim and Eric Chesnutt were extremely easy to work with, communicative, and were able to find a solution to my roof problem. Would highly recommend- great team!
I've used Charleston Roofs & Windows several times within the past few years, and I recently ended up doing a full roof replacement through them. Eric is fantastic to work with and the overall quality of the work that the business does is great. I plan on calling them for all of my roofing needs for the foreseeable future.
Eric Chesnutt and Garrett Schmelter with Charleston Roofs and Windows have provided us with terrific service - very professional and honest.
I'm very pleased with the service I received with my roof repair. Eric Chesnutt was a pleasure to work with and was able to help us with our repair. The company was very responsive to messages and quick getting Eric to assess our issues and fix them. I would definitely recommend them and will use them for an future roofing needs.
From the start of the process of the inspection of my roof to the final installation, Charleston Roof and Windows maintained good communication and great customer service. Michael was so informative and honest and went out of his way to stay in touch and make sure things ran smoothly! Highly recommended and satisfied!
Called the service due to leaking roof, Mr Michael was on time, inspected the issues inside and outside, he gave me options along with repair suggestions. He fixed the leak along with suggestions due to the current weather. Thank you Michael for being on time, great customer service and great work. I would…
I worked with Michael Kelley with Charleston Roofs and Windows. Mike went above and beyond to help me with my roof questions and repairs. He did an excellent job helping me with the process. Will use them for all my roofing needs.
I had the pleasure of working with the owner of this company not only was Jesse very helpful in handling our Roof issues but he was on time and very thorough with both jobs. If you are looking for a roofer in Charleston I highly recommend this company.
I highly recommend calling Mr Jesse Duffie and his talented team. They were punctual and professional, explained the job, and the work space was spotless upon completion. I will continue to support this great local company doing top quality work.
Was responsive and able to do a quick diagnosis and repair.
Eric did a fantastic jobs. I will be forever great full for the work he did at my home. I highly recommend this company.
Had a roof leak and called Eric. He was here in 15 min and identified the problem and had it repaired in under an hour. What a lifesaver!!
I emailed at 7am this morning. Before 8am I had 2 emails back from Eric. Before lunch Eric was here up on the roof looking for the water leak. Quick to respond to email. Same day response. Polite & professional. Definitely 5 stars.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Roof installation | 160 | $9.3k–$18k |
| Roof repair | 81 | $613–$8.1k |
| Roof inspection | 77 | — |
| Roof repair for storm & wind damage | 51 | $784–$18k |
| Roof damage repair | 20 | — |
| General window replacement | 8 | — |
| Gutter installation | 7 | $613–$3.0k |
| Gutter repairs | 7 | $371–$1.7k |
