How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty87−1.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORECharleston Roofs and Windows
North Charleston, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 20 roof inspectors · 4.9★ from 693 Google reviews
Report card
Percentile vs other roof inspectors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Charleston Roofs and Windows for 8 kinds of job.
Charleston Roofs and Windows for roof repair for storm & wind damage
Clear ✕All 51 Google reviews tagged “Roof repair for storm & wind damage” · showing 40
Their pricing was great and they were super responsive. Michael was very involved and friendly. I highly recommend this company.
Charleston Roofs and Windows were professional throughout, and I highly recommend them!
These guys were super! From Erick, our initial contact down through the last clean-up guy. They were friendly, polite, industrious, efficient, neat and clean. They arrived as scheduled, got the work done and cleaned up the site like it was their own home. The roof looks lovely. Let it rain!
Thumbs up service
Fantastic experience with Charleston Roofs and Windows! This was our first time replacing a roof - Eric was extremely helpful with walking us through the entire process. Everything was effective, professional, and high quality. And the team of roofers was amazing!
Great work. Easy to work with. Complete the job in one day for a fairly large roof > 2300 sq. ft.
Eric did a great job on my roof. Charleston Roofs was very attentive/responsive. Thank You!
Charleston roof was super professional from beginning to end. The installation was completed in one day including cleanup.
Timely, courteous, on budget, and effective repair. No leaks so far. Thank you Jesse, Grady and Richard. Roofers have such a dangerous and difficult job, and, do you know why roofers are always in such pain? It's because they have shingles. Sad.
Eric and Adam were great to deal with. Eric was very knowledgeable and helped us through the whole process. I would recommend anyone looking for roof and window needs that they reach out to Eric, Adam and the Charleston Roof + Windows team.
I contacted Charleston Roofs and Windows to do an inspection on our roof. We had fast service getting the roof inspected by Michael. He addressed all of our questions at the inspection. Grady supervised the work. We even had to have a custom part made for our chimney. Again it was made fast and efficiently. Kim in…
Our experience with Charleston Roofs and Windows was Top notch from start to finish. This was our first time needing a new roof and Jesse and Kim answered all of our questions! We were very impressed with communication from Jesse, Jared and Kim and how quickly the job was done. The crew did an excellent job with…
Charleston Roofs has always been very responsive, knowledgeable, and friendly. When I call, Kim is patient & informative. When Jesse shows up to inspect the roof, (it was originally installed by another company) no matter how small the issue, I always feel a sense of relief. I look forward to continuing the…
This company saved our skin, namely their tech Jesse Duffie. We had a pretty serious leak but Jesse was able to assess and correct the issue within 30 minutes. That in itself is amazing, although we were most impressed by Jesse’s sincere kindness and enthusiasm. He has set the bar impossibly high for any other…
Hands down the best service call we have ever had. Scheduling with Kim was easy as she was helpful and friendly. Our tech, Jesse Duffie, simply awed us with how quickly he assessed and fixed a leak issue. He’s also one of the most genuinely nice people I’ve ever had the pleasure to meet. I wish there were enough…
My wife and I are very pleased with the excellent service provided by Adam and the crew of your company. Highly recommend using this company for any of your Roofing and or window needs. Very professional and when finish clean up was complete and thorough thank you again so much highly recommended Adam you and your crew are super God bless
Charleston Roofs and Windows was refered to me by a friend. The quality of their work is outstanding. I received the best service from Eric, very professional and knowledgeable.
Jesse came out to inspect a leak I had in my roof. He was very thorough providing details into the root cause of the leak and the repair performed. I’d definitely recommend him to anyone looking for roofing services!
Mr. Eric is friendly, punctual and the team did an excellent job. What can I say, they exceeded my expectations. I'd definitely recommend this business to anyone looking for quality work that's affordable.
Due to combined age and hail damage to our roof, we decided to have it replaced. I had a list of recommended roofing companies to call and first was Charleston Roofing and Windows. Michael, our Sales Professional, came out and did such an amazing job there was no need to go any further. Professional and responsive…
Jesse, the roofer, and Kim, who made our appointment, were both very professional and courteous. Jesse hustled all over the roof doing minor repairs. He was very communicative about what he was doing and gave his professional opinion about the life of our roof. We will definitely go to Charleston Roofs + Windows again when we need them.
The experience was informative, courteous, and thorough. Mike Kelley walked me through every item on the claim and the expense for all repairs ... He rocks. The workers were diligent and unobtrusive, as I carried on with my daily routine without any interruptions. I am a completely satisfied customer and will…
I had a wonderful experience with Eric and the whole team at Charleston Roofs and Windows! The whole process from inspection, working with the insurance company, to installation and clean up was handled very professionally and efficiently. Everyone on the team provided excellent communication and quality of work. I…
Our communication with Eric Chesnutt and Adam Cobb was consistent and professional throughout the entire process. The company has been using the same roofing crews for quite some time and their work quality is excellent. Would highly recommend.
Jesse with Charleston Roofs & Windows was nothing short of amazing. He was super responsive when we needed him to check out the roof of a home my buyer clients were under contract on. He was professional, detail oriented and turned his report/estimate around later that same day. Based on his findings, we were able…
I was looking to get my roof replaced, especially after storms took out some shingles. Eric Chestnut went out of his way to help me, including with calls to insurance (I had never done so before). He worked with me on roof types and was extremely pleasant! Highly recommend this company to any looking to get a new roof!
Can’t say enough about the job Jesse and team performed at our home. Quick to respond and top notch workmanship on our recent storm damage. Highly recommended for all your roofing and window needs!
I can't say enough about my experience with Charleston Roofs and Windows. I could not believe how quickly they got my new roof done. They took the time to cover all my bushes and decks and cleaned everything up before they left. I will be referring them to all my friends and real estate clients. Thank you…
I highly recommend this company. We delt with another provider and they only said they would send out a contract. After contacting Chareleston Roof+Windows. Our sales person showed Erick Chestnut showed up on time and was able to write the contract on the spot. He set up a delivery date for the materials and the…
We used Charleston Roofs & Windows for our full roof replacement. Jesse Duffie was our main point of contact and guided us through the entire process from contract to completion. Communication was prompt, he offered insight, and made the entire process simple. Would recommend working with Jesse and Charleston Roofs & Windows to my network.
Michael was outstanding with helping with my roof back in 2019 very professional and customer friendly. Well today I have another home I purchased and once again Charleston Roofing and Windows is my choice and Michael Kelly is the representative I’m going with. If anyone ever needs home improvement for your roof or…
Eric Chesnutt and Garrett Schmelter with Charleston Roofs and Windows have provided us with terrific service - very professional and honest.
We had some hail damage and Charleston Roof & Windows helped us work through our insurance claim to get it replaced. Eric was amazing to work with and walked us through every step of the way, including meeting with our adjuster and sorting out paperwork. The roof looks amazing and definitely helped raise our…
I worked with Michael Kelley with Charleston Roofs and Windows. Mike went above and beyond to help me with my roof questions and repairs. He did an excellent job helping me with the process. Will use them for all my roofing needs.
We needed a new roof due to wind damage and Eric made the process seamless. He was able to take care of the situation and handle the claim from my insurance company. I highly recommend the company. They did a great job and my new roof looks beautiful.
I highly recommend this company! Charleston Roof and Windows replaced our roof in two days and, were incredibly easy to work with. Our sales manager, Eric Chestnut was amazing to work with! Eric walked us through the entire process and made it completely effortless on our part. I cannot say enough good things about the company!
Michael was professional and patient throughout the process. He took his time and spoke with the insurance company, scheduled the insurance inspection which included his presence. Once approved by my insurance company, Michael explained what to expect next. I must mention despite my indecisiveness for shingle type…
Mike did a fantastic job. He was extremely trustworthy, and I appreciated his professionalism. Highly recommended!
When Eric came to inspect a leak on our roof, he was prompt, professional, patiant and gave us several options. It's so good to find someone you can trust and I would highly recommend his services. We will be using him for our roof problems from now on.
They replaced are roof on 2/10/21 .They did a fantastic job.They came on time they work all day. The yard was cleaned up. Very professional. We had several storms come through with heavy winds and rain. Michael Kelly was very professional. He made sure that I understood how the Insurance works. He came back when…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Roof installation | 160 | $9.3k–$18k |
| Roof repair | 81 | $613–$8.1k |
| Roof inspection | 77 | — |
| Roof repair for storm & wind damage | 51 | $784–$18k |
| Roof damage repair | 20 | — |
| General window replacement | 8 | — |
| Gutter installation | 7 | $613–$3.0k |
| Gutter repairs | 7 | $371–$1.7k |
