Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate Chateau Dog & Cat Hospital 4.7 out of 5 based on 357 reviews, with the owner responding to 94 percent of them. Positive feedback highlights punctual appointments, clear communication regarding treatment options, and compassionate staff who handle various pets gently. Recurring themes include the facility's professionalism and willingness to accommodate clients, such as calling before opening for urgent cases. However, some low-star reviews criticize high pricing, perceived rudeness from front desk staff, and unresponsiveness during after-hours emergencies.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Bar = this company · dark tick = category median.
357 Google reviews we collected
Phrases our text analysis found in 216 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 216 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…jo and my previous bulldog Harley when she passed they are incredibly kind and compassionate they are the best!…”
“This place has SUPER rude front desk staff too!”
“In case you haven't guessed by now, I think Chateau is a great place and I highly recommend it.”
“I am not one to typically make reviews, but I would 100% NOT recommend this place to anyone who needs care for their dog.”
“Christmas) have done a great job and are always open to answering questions and providing recommendations.”
“I've been a client for a while but this last time they really messed up, my dog is hurting, he hurt his leg and instead of trying to find what was wro…”
“…ntly had an issue with one of my cats they were able to see him the same day and gave me clear options and explained each option fully and then allowe…”
“They are also one of the more relatively affordable vets in Evansville.”
“OVER PRICED for POOR QUALITY service.”
“…hey were able to see him the same day and gave me clear options and explained each option fully and then allowed me to select the best option for my c…”
“The staff provides genuine love and attention and is knowledgeable, professional, caring, and compassionate.”
“…treatment of our dogs and they RETALIATED by calling our NEW vet and LYING that our SMALL DACHSHUND was "aggressive" and "uncontrollable".…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Chateau Dog & Cat Hospital for 1 kind of job. Pick one to see what they paid and said.
The staff really cares about your animal. They may not be an emergency clinic though I wish they were they will take care of your fur baby as soon as possible and they even called me 30 minutes before they opened to get my fur baby seen asap. Tina she's the best !! She's the one that call. Now I give them one star…
They absolutely take the best care of my bullies and understand the breed as well as they truly care about my jojo and my previous bulldog Harley when she passed they are incredibly kind and compassionate they are the best!
I unfortunately had to take my guy there to be put down. When I learned the news David and Dr. Daniel were so kind. I will never forget your kindness that day. I apologize I forgot the front desk ladies name in the cat side. But both were so kind. My heart is not ready for anymore animals. But I recommend this…
I always have a great at Chateau Dog and Cat hospital. When I recently had an issue with one of my cats they were able to see him the same day and gave me clear options and explained each option fully and then allowed me to select the best option for my cat! Thank you all for taking care of my families pets!
I would not trust my dog to anybody, but these people they always treat her with love and kindness, and always take care of any pet that I have so please be a friend to your dog and take him to the CHATEAU dog and cat hospital, and thank you again for taking such good care of my brownie. Love you guys.
Dr. Brown, the front desk staff, and the techs are all very caring and friendly.
| Job | Reviews | Category typical |
|---|---|---|
| Large animals | 9 | — |
4.7 ★★★★★ 357 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very fast wait time and kind staff
Thank you for the 5 stars! We love caring for your pets!
Very good with my puppy
Hannah, we’re so glad your puppy received such wonderful care from our team! Thank you for trusting us with your little one. 🐾❤️
The staff really cares about your animal. They may not be an emergency clinic though I wish they were they will take care of your fur baby as soon as possible and they even called me 30 minutes before they opened to get my fur baby seen asap. Tina she's the best !! She's the one that call. Now I give them one star just because I got upset and said I'd go somewhere else they dropped me as a client and I even bought them two pizzas two different times
Thank you so much for taking the time to give us a 5-star review. Your feedback means a lot to us!
They absolutely take the best care of my bullies and understand the breed as well as they truly care about my jojo and my previous bulldog Harley when she passed they are incredibly kind and compassionate they are the best!
Amy, we’re so sorry for the loss of Harley and grateful for the trust you continue to place in us with Jojo. It means so much to know our team’s understanding, kindness, and compassion have made a difference for your bullies. 🤍🐾
I unfortunately had to take my guy there to be put down. When I learned the news David and Dr. Daniel were so kind. I will never forget your kindness that day. I apologize I forgot the front desk ladies name in the cat side. But both were so kind. My heart is not ready for anymore animals. But I recommend this place. Their kindness showed that day. Thank you.
Kristen, we’re so sorry for the loss of your beloved companion. We’re honored our team could surround you with kindness and compassion during such a heartbreaking goodbye. Thank you for trusting us during such a difficult moment. 🤍🐾🌈
Friendly and caring staff.
Our goal is to provide our patients and their owners with exceptional care, and it pleases us to know we've accomplished that with you and your beloved pet. We appreciate your review, and if there's anything else we can do for you, please let us know.
I always have a great at Chateau Dog and Cat hospital. When I recently had an issue with one of my cats they were able to see him the same day and gave me clear options and explained each option fully and then allowed me to select the best option for my cat! Thank you all for taking care of my families pets!
We are truly grateful for your review! Your kind words mean the world to us. Thank you for entrusting us with your pet’s care, and thank you for sharing your experience with others. We look forward to serving you and your pet for many years to come, Daniel!
I would not trust my dog to anybody, but these people they always treat her with love and kindness, and always take care of any pet that I have so please be a friend to your dog and take him to the CHATEAU dog and cat hospital, and thank you again for taking such good care of my brownie. Love you guys.
Thank you for the 5-star review! Your support means a lot to us!
Dr. Brown, the front desk staff, and the techs are all very caring and friendly.
Donna, thank you for your kind words! We're so glad our team made you feel welcomed and cared for. We truly appreciate your support and look forward to seeing you and your pet again! 🐾❤️
Dr Daniel really listens and takes my observations into account. My kitty has had multiple issues and he demonstrates concern to address each one.
Charlene, we’re so glad you feel heard and involved as our team works through your kitty’s different health concerns. Thank you for trusting us to provide such thoughtful, attentive care! 🐾❤️
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
