Experts Reviews · Company report
Chem-Dry of Monroe Lucas Co logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Chem-Dry of Monroe Lucas Co

Toledo, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 71 interior cleaning services · 5.0★ from 103 Google reviews

Report card

Percentile vs other interior cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chem-Dry of Monroe Lucas Co is better than 99% of interior cleaning services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chem-Dry of Monroe Lucas Co is better than 98% of interior cleaning services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chem-Dry of Monroe Lucas Co is better than 99% of interior cleaning services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chem-Dry of Monroe Lucas Co is better than 100% of interior cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chem-Dry of Monroe Lucas Co is better than 100% of interior cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chem-Dry of Monroe Lucas Co is better than —% of interior cleaning services.–
—

Reviews for your job

Customers hired Chem-Dry of Monroe Lucas Co for 4 kinds of job.

Chem-Dry of Monroe Lucas Co for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.37
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$169–$309
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 37 Google reviews tagged “General carpet cleaning” · showing 20

Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

They were on time worked with concern for a wonderful job and were very successful carpet was like new when they were done

Paid $400–450Reasonable priceGeneral carpet cleaning
Barbara7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I was very happy with how my carpet looked after it was cleaned.

Paid $400–450Reasonable priceGeneral carpet cleaning
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I’ve been using this company for many years! I have a wonderful dog and as us pet owners know pets can make messes too. They are a phone call away to help with any unexpected situations as well as regular carpet cleaning every year . I highly recommend them to everyone!!

Customer photo from Karen's review
Paid $150–200Reasonable priceGeneral carpet cleaning
Helen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

No chemical smell during cleaning or afterwards. Dries within 24 hours which is much better than other services I’ve used. Response time to call for scheduling was excellent. I won’t use any other company for my cleaning.

Paid $150–200Reasonable priceGeneral carpet cleaning
Virginia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great job by a great crew. I’d hire them again.

Paid $200–250Reasonable priceGeneral carpet cleaning
TerryLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Toby was great, carpet is very clean and smells good! I would recommend him any time and we will have him back again. Price was reasonable and he was very neat about his work!

Paid $500+Reasonable priceGeneral carpet cleaningPet stain & odor removal
Krysten1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent service, knowledgeable and worked a miracle on 25+ year old carpet! Friendly staff would definitely recommend them for your next carpet/tile cleaning!

General carpet cleaningService not listed
Billing3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Toby did a great job

Paid $500+Reasonable priceGeneral carpet cleaning
Katherine7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Toby has been doing my carpet for years! I wouldn’t have anyone else!

Paid $150–200Great priceGeneral carpet cleaning
Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very professional, received text updates on upcoming appointment, showed up ahead of schedule, walked me through how they were going to clean each area. Extremely pleased.

Paid $300–350Reasonable priceGeneral carpet cleaning
HickeyLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Toby and his crew were professional, timely, and did an amazing job on our carpets and furniture. They truly went over and above. We will definitely use them again!

Customer photo from Hickey's review
Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Barbara10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I’ve long been a fan of Chem Dry. When I first moved to Ohio I used another well known company and was not happy. I decided to search out a local Chem Dry. The service was very good and the technicians seemed very knowledgeable. Also, I appreciate friendly

Paid $350–400Reasonable priceUpholstery cleaningGeneral carpet cleaning
Julia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great experience from start to finish. They were very nice to work with, got in and out quickly, and the carpet looks great. Everything was easy and professional — would definitely use them again

Paid $150–200Great priceGeneral carpet cleaning
Debby4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Toby and Carl did a great job. I have been using them for years

Paid $400–450Not sureUpholstery cleaningGeneral carpet cleaning
Trina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The guys always do a great job!

Paid $150–200Reasonable priceGeneral carpet cleaning
Mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Personal, detail oriented, trustworthy and professional service from Toby for years…and very very clean!

Paid $200–250Reasonable priceGeneral carpet cleaning
RogerLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Toby and his crew are awesome. Very professional. If you have pet stains or odors this is the crew you want. We tried every cleaner on the market. Nothing would completely eliminate the odor. It kept returning. One treatment from Chem dry and it is gone!!

Reasonable priceGeneral carpet cleaningPet stain & odor removal
Jill2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Our carpets look great!!! Toby and Carl are both very conscientious and took the time needed for a great outcome. Highly recommend!

General carpet cleaning
Ina11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Lake Chem-Dry washed my carpet and cleaned my wood floors. They both came out beautifully. They are complete perfectionists!

Paid $350–400Reasonable priceGeneral carpet cleaning
Sue4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Toby and Carl did an exceptional job cleaning the carpeting in my home. Great guys who go above and beyond to impress with a quality job well done. I would not hesitate to recommend them. Definitely trustworthy, fair, and lots of fun to talk to. I will definitely call them again!

Customer photo from Sue's reviewCustomer photo from Sue's reviewCustomer photo from Sue's reviewCustomer photo from Sue's review
Paid $250–300Great priceGeneral carpet cleaning

Show more general carpet cleaning reviews (17 more) →

Price

$300+25% vs typical interior cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 68%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning37$169–$309
Pet stain & odor removal11$151–$248
Upholstery cleaning8$153–$277
Area rug cleaning4$137–$360

Compare with