Analyzing 10,199,56510.2M ReviewsFor 28,86728.9K Experts
Customers consistently praise the company for its punctuality, professional communication, and effective removal of pet odors and stains. Many reviewers note that carpets dry quickly without chemical smells and appear significantly refreshed after service. Pricing is described as reasonable, and the owner’s high response rate to reviews suggests active engagement with clients. No recurring criticisms or low-star patterns appear in the provided excerpts, which uniformly highlight satisfaction with the cleaning results and staff conduct.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
103 Google reviews we collected
Phrases our text analysis found in 87 written reviews
Price verdicts customers left with their Google review
Middle half of what 24 customers paid ($201–$415) · gold mark = category median.
How often each topic comes up in the written reviews
We read 87 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were on time worked with concern for a wonderful job and were very successful carpet was like new when they were done”
“Excellent service, knowledgeable and worked a miracle on 25+ year old carpet!”
“Dries within 24 hours which is much better than other services I’ve used.”
“I would recommend him any time and we will have him back again.”
“Very professional, received text updates on upcoming appointment, showed up ahead of schedule, walked me through how they were going to clean each area.”
“Price was reasonable and he was very neat about his work!”
“Personal, detail oriented, trustworthy and professional service from Toby for years…and very very clean!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Chem-Dry of Monroe Lucas Co for 4 kinds of job. Pick one to see what they paid and said.
They were on time worked with concern for a wonderful job and were very successful carpet was like new when they were done
I’ve been using this company for many years! I have a wonderful dog and as us pet owners know pets can make messes too. They are a phone call away to help with any unexpected situations as well as regular carpet cleaning every year . I highly recommend them to everyone!!
No chemical smell during cleaning or afterwards. Dries within 24 hours which is much better than other services I’ve used. Response time to call for scheduling was excellent. I won’t use any other company for my cleaning.
Toby was great, carpet is very clean and smells good! I would recommend him any time and we will have him back again. Price was reasonable and he was very neat about his work!
Very professional, received text updates on upcoming appointment, showed up ahead of schedule, walked me through how they were going to clean each area. Extremely pleased.
The items kook like new and guys were great! I will definitely have them come again!!
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 37 | $169–$309 |
| Pet stain & odor removal | 11 | $151–$248 |
| Upholstery cleaning | 8 | $153–$277 |
| Area rug cleaning | 4 | $137–$360 |
5.0 ★★★★★ 103 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
They were on time worked with concern for a wonderful job and were very successful carpet was like new when they were done
I was very happy with how my carpet looked after it was cleaned.
I’ve been using this company for many years! I have a wonderful dog and as us pet owners know pets can make messes too. They are a phone call away to help with any unexpected situations as well as regular carpet cleaning every year . I highly recommend them to everyone!!
No chemical smell during cleaning or afterwards. Dries within 24 hours which is much better than other services I’ve used. Response time to call for scheduling was excellent. I won’t use any other company for my cleaning.
Great job by a great crew. I’d hire them again.
Toby was great, carpet is very clean and smells good! I would recommend him any time and we will have him back again. Price was reasonable and he was very neat about his work!
Hi Terry! Thank you for leaving us a review, we deeply appreciate it. We are thrilled to hear that you love your carpets again and are honored by your recommendation. Thank you for supporting us, it means so much!
Excellent service, knowledgeable and worked a miracle on 25+ year old carpet! Friendly staff would definitely recommend them for your next carpet/tile cleaning!
Hi Krysten, Thank you so much for taking the time to leave us a review, we appreciate it! We are very proud of our knowledge and work, and older carpets need extra love and attention. Thank you for choosing Chem-Dry of Monroe Lucas Co!
Toby did a great job
Hi! Thank you so much for the kind review, we appreciate it!
They got the tar out of the carpet that others could not . Did a great job.
Hi Richard, Thank you for leaving us a review! We are so happy to hear that all of the tar is gone, what a sticky mess!
Toby has been doing my carpet for years! I wouldn’t have anyone else!
Hi Katherine! Thank you so much for leaving a review and thank you again for your continued loyalty, it means so much to see old friends time and time again. Here's to many more! 🫧💚
Analyzing 10,199,56510.2M ReviewsFor 28,86728.9K Experts
