Experts Reviews · Company report
Chem-Dry of Monroe Lucas Co logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Chem-Dry of Monroe Lucas Co

Toledo, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 71 interior cleaning services · 5.0★ from 103 Google reviews

Report card

Percentile vs other interior cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chem-Dry of Monroe Lucas Co is better than 99% of interior cleaning services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chem-Dry of Monroe Lucas Co is better than 98% of interior cleaning services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chem-Dry of Monroe Lucas Co is better than 99% of interior cleaning services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chem-Dry of Monroe Lucas Co is better than 100% of interior cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chem-Dry of Monroe Lucas Co is better than 100% of interior cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chem-Dry of Monroe Lucas Co is better than —% of interior cleaning services.–
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Reviews for your job

Customers hired Chem-Dry of Monroe Lucas Co for 4 kinds of job.

Chem-Dry of Monroe Lucas Co for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$450–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$151–$248
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Pet stain & odor removal”

TerryLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Toby was great, carpet is very clean and smells good! I would recommend him any time and we will have him back again. Price was reasonable and he was very neat about his work!

Paid $500+Reasonable priceGeneral carpet cleaningPet stain & odor removal
HickeyLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Toby and his crew were professional, timely, and did an amazing job on our carpets and furniture. They truly went over and above. We will definitely use them again!

Customer photo from Hickey's review
Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Karen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Pet odor was removed, they returned upon request to ensure odor was removed

Pet stain & odor removal
RogerLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Toby and his crew are awesome. Very professional. If you have pet stains or odors this is the crew you want. We tried every cleaner on the market. Nothing would completely eliminate the odor. It kept returning. One treatment from Chem dry and it is gone!!

Reasonable priceGeneral carpet cleaningPet stain & odor removal
Trina12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Chem-Dry did an absolutely amazing job on my carpets!! I was going to get new carpet but once they cleaned them my carpets looked like new!! Thank you!! They were very nice and extremely professional!! I will definitely be using them again and again!!!

Paid $300–350Great priceGeneral carpet cleaningPet stain & odor removal
Greg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chem-Dry did an amazing job for us. They were able to bring our carpet back to New. I highly recommend using their services for anything you may need.

Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Whitnie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent and prompt service from the ChemDry team! From my first contact encounter through the cleaning, everything was handled professionally and promptly! Our carpet is the cleanest it has ever been and dried quickly after the cleaning was finished. He was even able to remove pet stains I was not able to remove…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Amanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Wonderful company! All pet stains and Oder is gone! They were very efficient and knowledgeable about their product! We won’t use anyone else!! Thank you Toby!

General carpet cleaningPet stain & odor removal
Chelsea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Chem-Dry was the best choice I could’ve made when looking for cleaning services. I have a cat that was having some urinary tract issues and if you’ve dealt with cat pee before, you know it’s a pain to clean. On a whim thought I’d give Chem-Dry a try after using another company didn’t not get out the stain or smell.…

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Barbara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very satisfied

Area rug cleaningGeneral carpet cleaningPet stain & odor removal
Leasa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $450–500Reasonable priceGeneral carpet cleaningPet stain & odor removal

Price

$300+25% vs typical interior cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 68%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning37$169–$309
Pet stain & odor removal11$151–$248
Upholstery cleaning8$153–$277
Area rug cleaning4$137–$360

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