Chesapeake Property Services logo

Chesapeake Property Services

Gutter cleaning service · Baltimore, MD · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%94+22.8Value 14%95+13.4Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 37 roof cleaningPosition by Experts Score among all companies we track in this category. · better than 31%
4.9 ★★★★★ 1,027 Google reviews · 24 photos
95%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
Oct 2026latest review

Chesapeake Property Services at a glance

Customers frequently cite punctuality, professional communication, and thorough cleaning of gutters, dryer vents, and windows as key positives. The company also receives praise for responsive scheduling and fair pricing. However, lower-rated reviews highlight issues with missed exterior work commitments, significant price increases for repeat services, and occasional delays without prior notice.

  • Google rating: 4.9 out of 5 from 1,027 reviews (95% five-star).
  • Reviews on this page: 1,027 Google reviews (851 with written comments, 14 with photos).
  • Owner responses: the business replied to 95% of reviews.
  • Most recent review: October 29, 2026.
  • Service: Roof Cleaning Company serving Baltimore, Maryland.

Data from Google, last updated October 29, 2026.

Score profile vs other roof cleaning

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

Satisfaction93Reliability94Craft & service92Value95Momentum100Replies to reviews100Satisfaction: 93 (median 97)Reliability: 94 (median 97)Craft & service: 92 (median 99)Value: 95 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 100)
Chesapeake Property ServicesRoof Cleaning median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chesapeake Property Services: 93/100 on this factor. Category median: 97.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chesapeake Property Services: 94/100 on this factor. Category median: 97.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chesapeake Property Services: 92/100 on this factor. Category median: 99.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chesapeake Property Services: 95/100 on this factor. Category median: 100.A
95
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chesapeake Property Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chesapeake Property Services: 100/100 on this factor. Category median: 100.A
100

Bar = this company · dark tick = category median.

Star ratings

1,027 Google reviews we collected

  • 5 stars97495%
  • 4 stars364%
  • 3 stars50%
  • 2 stars40%
  • 1 star81%

Praise vs complaints

Phrases our text analysis found in 851 written reviews

  • Praise1,51198%
  • Complaints252%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price7422%
  • Reasonable22969%
  • Overpriced72%
  • Not sure206%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude39826%
  • Quality & results39426%
  • Speed & response33021%
  • Would recommend16611%
  • Price & value1107%
  • Communication1017%
  • Honesty & trust372%

What customers talk about

We read 851 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “House looked very nice when done and when asked a follow up question, they got back right away and even had pictures.”
    “He was very rude, he is a blatant liar, and he made it seem like he was doing me a favor rather than following up on his company's guarantee of their work.”
  • “Excellent service from my first call to schedule to the service reps (Luis and Luis) showing on time and working from the second they walked in.”
    “The buildings looked fine after being power washed but the windows turned out horrible!”
  • “The guys got here about 9 o’clock in the morning and didn’t leave until five in the evening with a quick break for lunch.”
  • “Thank you Gus , we will definitely recommend you to our friends and family!”
    “I will not use this company again in the future.”
  • “The price was also very reasonable compared to other quotes.”
    “the service was very good and the two men were very nice---a bit over priced,though.”
  • “They answered my questions, were professional and kind.”
  • “They genuinely care about their customers and will do whatever it takes to make sure everything is taken care of.”
    “I tried to explain this to Guss who lied and said his name was Tony (his service men confirmed), but Guss was adamant about the problem not being thei…”

People customers mention

  • Luis 18 reviews
  • David 15 reviews
  • Gus 9 reviews
  • Kevin 9 reviews
  • Jamie 9 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Chesapeake Property Services for 3 kinds of job. Pick one to see what they paid and said.

Recent reviews

Jamie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 46 minutes ago★★★★★

Very easy to schedule an appointment for a pressure washing, and then added on a dryer vent/gutter cleaning. House looked very nice when done and when asked a follow up question, they got back right away and even had pictures.

Lorraine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Technicians showed up during the scheduled time. Louis was confident and competent. Work was clean setting up and cleaning up. Pleasant to talk to.

Reasonable priceService not listed
Mindy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

We had our skylights removed and resealed as well as had tiles replaced on our roof. The guys got here about 9 o’clock in the morning and didn’t leave until five in the evening with a quick break for lunch. I only have great things to say about the work that they’ve done.

Reasonable price
Camryn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Absolutely wonderful company to work with! Anthony and Steve are both fantastic, They are extremely responsive, always quick to answer questions, and truly go above and beyond to make sure youre happy. They genuinely care about their customers and will do whatever it takes to make sure everything is taken care of.…

KennyLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Two guys named named Luis showed up at my condo, they were very kind. The service was even better. I would definitely call on their services in the future.

DeVair11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Excellent service from my first call to schedule to the service reps (Luis and Luis) showing on time and working from the second they walked in. Would highly recommend Chesapeake.

Reasonable priceService not listed

Photos

Customer reviews

4.9 ★★★★★ 1,027 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jamie Mahoney2 reviewsTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very easy to schedule an appointment for a pressure washing, and then added on a dryer vent/gutter cleaning. House looked very nice when done and when asked a follow up question, they got back right away and even had pictures.

Lorraine and Fred Cich2 reviewsTotal number of Google reviews Lorraine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Technicians showed up during the scheduled time. Louis was confident and competent. Work was clean setting up and cleaning up. Pleasant to talk to.

  • Price assessment: Reasonable price
  • Services: Service not listed
Mindy Golden3 reviewsTotal number of Google reviews Mindy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had our skylights removed and resealed as well as had tiles replaced on our roof. The guys got here about 9 o’clock in the morning and didn’t leave until five in the evening with a quick break for lunch. I only have great things to say about the work that they’ve done.

  • Price assessment: Reasonable price
Camryn2 reviewsTotal number of Google reviews Camryn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely wonderful company to work with! Anthony and Steve are both fantastic, They are extremely responsive, always quick to answer questions, and truly go above and beyond to make sure youre happy. They genuinely care about their customers and will do whatever it takes to make sure everything is taken care of. Great people, excellent customer service, and an all-around pleasure to work with. I highly recommend them!

Kenny MorganLocal Guide · 44 reviewsTotal number of Google reviews Kenny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Two guys named named Luis showed up at my condo, they were very kind. The service was even better. I would definitely call on their services in the future.

Ran Sharma8 reviewsTotal number of Google reviews Ran has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Chimney Cleaning

  • Price assessment: Not sure
DeVair Siegel11 reviewsTotal number of Google reviews DeVair has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service from my first call to schedule to the service reps (Luis and Luis) showing on time and working from the second they walked in. Would highly recommend Chesapeake.

  • Price assessment: Reasonable price
  • Services: Service not listed
Robert OatesLocal Guide · 26 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The scheduling process was easy and team arrived on time. They were professional and did an excellent job on the pressure washing of my home and brick mailbox. I highly recommend this company!

  • Price assessment: Reasonable price
  • Services: Power/pressure washing
Response from the owner · a week ago

Thank you for taking the time to leave such a great review. I'm glad to hear everything went smoothly from scheduling through the completed work. Our team takes pride in doing the job right, and it's good to know you're happy with the results. We appreciate your business and your recommendation. Anthony Owner & Founder Chesapeake Property Services

Margaret Turner4 reviewsTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The two young men that came were very professional and on time. Did a very good job cleaning up. I would definitely use this company again. Dryer vent cleaning. Thank you.

  • Price assessment: Reasonable price
  • Services: Service not listed
Response from the owner · a week ago

Thank you for the great review. I'm glad to hear our crew arrived on time, did a thorough job with your dryer vent cleaning, and left everything neat and clean. I'll be sure to share your feedback with the team. We appreciate your business and look forward to working with you again. Anthony Owner & Founder Chesapeake Property Services

Jahi A. Robinson3 reviewsTotal number of Google reviews Jahi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome! Jairo and his team member were great. They were very professional and friendly. I will definitely be calling Chesapeake in the future.

Response from the owner · a week ago

Thank you for the great review. I'm glad to hear Jairo and his teammate took good care of you. I'll be sure to pass along your compliments to them. We appreciate your business and look forward to working with you again. Anthony Owner & Founder Chesapeake Property Services

Chesapeake Property Services on Google Maps →

Business details