Experts Reviews · Company report
Chet's Cleaning Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%93+6.6Craft & service penalty96−0.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Chet's Cleaning Inc.

St. Clair Shores, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 61 mattress cleaning · 5.0★ from 1,365 Google reviews

Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chet's Cleaning Inc. is better than 96% of mattress cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chet's Cleaning Inc. is better than 96% of mattress cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chet's Cleaning Inc. is better than 96% of mattress cleaning.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chet's Cleaning Inc. is better than 100% of mattress cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chet's Cleaning Inc. is better than 100% of mattress cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chet's Cleaning Inc. is better than 93% of mattress cleaning.A
93

Reviews for your job

Customers hired Chet's Cleaning Inc. for 8 kinds of job.

Chet's Cleaning Inc. for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.121
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$373
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 97/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 28
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 121 Google reviews tagged “Area rug cleaning” · showing 20

amy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

The best carpet cleaners ever and they were amazingly professional and knowledgeable.

Paid $500+Not sureUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
SusanLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Chet’s Cleaning did a great job cleaning our carpet and furniture. We had our entire main floor carpet & furniture fully cleaned and scotchguarded. Dylan was professional & friendly and he took the time to understand our expectations and met them 100%. He also did a great job protecting our home and communicated…

Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
JawadLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent service, great atmosphere and fastest work. I recommend this location for carpet cleaning.

Paid $100–150Great priceArea rug cleaning
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Dylan and Daniel did a great job and were professional and friendly while doing it.

Upholstery cleaningArea rug cleaning
K7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Eric and Paul provided exceptional service. I highly recommend them! They were both very knowledgeable about the material and types of rugs as well as the best stain prevention for the rug. They exemplied both knowledge and professionalism. Highy recommend!

Area rug cleaning
Tina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

1st time customer! All the reviews I read prior to hiring, were true. From the initial assessment, to their return cleaning visit, perfection. The crew very friendly, helpful, and hardworking. I plan on using their services on a regular basis. My floors and rugs look brand new🤗

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Debbie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Chet’s was recommended to me by another carpet cleaning service because of some tough spots on my carpet that needed special attention. I am very satisfied with their service. Specialists Gage and Ren worked for 5 hours straight and were thorough and professional.

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
alice5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Crew was on time and very professional. Answered all my questions and did a good job. Would use again!

Paid $500+Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
R7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★

I am a repeat customer and have always been very happy with both the quality of the cleaning and the customer service at Chet’s. Today, once again, the technicians did an excellent job. They were kind, professional, and thorough. Unfortunately, there was a misunderstanding regarding the pricing. I called the office…

General carpet cleaningPet stain & odor removalArea rug cleaning
Kelsey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Paul and Daniel were great and efficient!! My rugs and upholstery look so fresh and clean. They were very communicative and super nice guys as well! I will definitely be using Chet’s again.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Kathleen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Dylan was knowledgeable, professional, personable, and committed to solving any challenge that presented itself during a long day of providing “Chet’s” level service. A+++ once again.

Paid $500+Reasonable priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
Theresa11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Every time Chets people come out, they make my house sparkle! Zach and Gage did an amazing job. They got out old stains and made everything look new.

Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Kathy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Chet’s is professional, knowledgeable, and the technicians take great care in cleaning.

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
DLocal Guide · 266 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Decided to dump that other oriental rug cleaning service. Mattie measured my rugs to get an accurate price without being asked. The other service refuses to measure and you're at their mercy when you pick up your rugs. Pleasant experience.

Paid $150–200Reasonable priceArea rug cleaning
Laura11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Eric and Daniel were prompt and courteous. They were very careful with their equipment so as not to mark any walls. Cleaning was done thoroughly and I was very happy with the outcome. Highly recommend!

Reasonable priceArea rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
MaryLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Chet’s is amazing! They have high quality employees and their service is impeccable. I am very impressed with all the work I had done and will definitely use this company again.

Paid $500+Great priceUpholstery cleaningPet stain & odor removalArea rug cleaning
CarlieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

super detailed, kind, thorough, and GOOD at what they do!!!

Paid $500+Great priceGeneral carpet cleaningArea rug cleaning
Bob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

today i had my wall to wall carpet cleaned plus a number of area runner rugs by braeden & jonathan from chet's carpet cleaning company. i want to express how very happy i am wth the job they done. my capet looks brand new. thank you both for a job well done. i am giving you 5 stars.

Paid $500+Reasonable priceCarpet steam cleaningArea rug cleaning
KirkLocal Guide · 127 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I moved to Michigan from California in September 2025. As I was unpacking, I acknowledged the sad reality that two wool upholstered chairs and a rug were desperately in need of cleaning. Fortunately the store where I bought my chairs in California has a sister store in Michigan! The astute Birmingham showroom…

Customer photo from Kirk's review
Paid $500+Reasonable priceUpholstery cleaningArea rug cleaningLeather cleaning
Neeju2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Eric and Brandon were wonderful. They were on time and paid attention to detail while cleaning our upholstered furniture and rug. Their service and professionalism were excellent. Have used Chets for years and will continue to do so.

Upholstery cleaningArea rug cleaning

Show more area rug cleaning reviews (101 more) →

Price

$614+107% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 71%Overpriced 2%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning250$209–$427
Upholstery cleaning214$203–$371
Pet stain & odor removal125$170–$385
Area rug cleaning121$158–$373
Carpet steam cleaning102$214–$484
Carpet cleaning55—
Drapes & curtain cleaning49—
Deep clean42$290–$536

Compare with