Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Google reviewers praise Chet's Cleaning Inc. for thorough carpet, furniture, and grout services, noting that crews are punctual, professional, and effective at removing old stains. Customers frequently highlight clear communication regarding timing and expectations, as well as respectful handling of home belongings. However, lower-rated feedback identifies recurring issues with high pricing, the refusal to provide phone estimates, and unprofessional conduct during customer service interactions.
Data from Google, last updated November 6, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,365 Google reviews we collected
Phrases our text analysis found in 1,152 written reviews
Price verdicts customers left with their Google review
Middle half of what 119 customers paid ($384–$928) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,152 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The best carpet cleaners ever and they were amazingly professional and knowledgeable.”
“It was extremely unprofessional and uncomfortable and when I told her to stop she got offended and mad.”
“They were totally professional and thorough with cleaning our carpet.”
“Christian was careful cleaning the bedroom’s engineered wood flooring that was damaged from a sick pet, the floor looks amazing and smells super nice!”
“I would recommend Chets cleaning service to everyone I know that would need their carpets done.”
“I will never use this company again or recommend them to any one.”
“Dylan and Isaiah were prompt, courteous, and very detailed with their plan to restore my carpets to “like new”.”
“Codey and Esteban were very professional and explained everything to us, were respectful of our home and were very careful to prevent any accidental damage.”
“Very hard workers and got the job done in a reasonable amount of time for all that we had them do.”
“Too expensive!”
“We always recommend Chet’s because you can trust them to provide excellent service.”
“BUT the scheduling information was misleading to say the least!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Chet's Cleaning Inc. for 8 kinds of job. Pick one to see what they paid and said.
The best carpet cleaners ever and they were amazingly professional and knowledgeable.
We couldn't be happier with the service we received during our cleaning on Wednesday. Codey and Esteban were very professional and explained everything to us, were respectful of our home and were very careful to prevent any accidental damage. Codey was including training tips for Esteban and I was impressed with…
We are very pleased with our carpet cleaners Brandon and Daniel from Chet's. They were totally professional and thorough with cleaning our carpet. Traffic pattern stains are gone and they moved the furniture so the whole room was done as we requested.
Eric and Ren were very professional, kind and easy to talk to. They got right to work, explained the steps. The job looked great when complete. This is painting grout so they requested additional feedback in a few days. They knew it would still look great but wanted me to know I could reach back out! Thanks Chet’s and Eric and Ren!
Excellent Exceptional Extraordinary! Had recliner and booth seating cleaned-they’re like new!
Excellent job. Brandon and Johnny were great! Very professional, personable, respectful of my house and animals and my carpet looks great. First time using Chet’s and will highly recommend and use again.
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 250 | $209–$427 |
| Upholstery cleaning | 214 | $203–$371 |
| Pet stain & odor removal | 125 | $170–$385 |
| Area rug cleaning | 121 | $158–$373 |
| Carpet steam cleaning | 102 | $214–$484 |
| Carpet cleaning | 55 | — |
| Drapes & curtain cleaning | 49 | — |
| Deep clean | 42 | $290–$536 |
5.0 ★★★★★ 1,365 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The best carpet cleaners ever and they were amazingly professional and knowledgeable.
Eric and Johnny came to my house for carpet cleaning, furniture cleaning and grout in the bathroom. They were very friendly and professional. Did a fantastic job on everything they worked on. They were even able to remove an orange pop stain that had been on the carpet for at least 9 months. The bathroom floor and shower grout looked like brand new when they were finished. Very hard workers and got the job done in a reasonable amount of time for all that we had them do. I would recommend Chets cleaning service to everyone I know that would need their carpets done. Thank you guys for a great job. Pat Wieczorek
Pat, Thank you for such a wonderful review. We love when our clients take the time to let the world know what a great team we have here at Chet's. Thank you, Chet
Eric was here 5 hours and did a remarkable job. Carpet looks like new
We couldn't be happier with the service we received during our cleaning on Wednesday. Codey and Esteban were very professional and explained everything to us, were respectful of our home and were very careful to prevent any accidental damage. Codey was including training tips for Esteban and I was impressed with his knowledge and thoroughness as he explained some of the many steps and details to Esteban. At all times we were greeted with smiles from them, and I have to say, Esteban has the best smile ever! The carpets have dried completely and the furniture is all back in place. The carpets look great! We highly recommend Chet's.
We are very pleased with our carpet cleaners Brandon and Daniel from Chet's. They were totally professional and thorough with cleaning our carpet. Traffic pattern stains are gone and they moved the furniture so the whole room was done as we requested.
Chet's Cleaning is the best. I had never had my carpet cleaned in almost 7 years. They deep cleaned it and it looks like new. I was still picking up dirt afterwards so I called them back and they sent a crew out to clean it again. And he found a spot that the other person didn't. So he took care of that too. I highly recommend them.
Can I just say amazing! Dylan and Isaiah were prompt, courteous, and very detailed with their plan to restore my carpets to “like new”. ( my words, “like new” because they haven’t looked this good in ages!) I am thrilled with the job they did and will happily recommend Chet’s Cleaning!
Chet’s Cleaning did a great job cleaning our carpet and furniture. We had our entire main floor carpet & furniture fully cleaned and scotchguarded. Dylan was professional & friendly and he took the time to understand our expectations and met them 100%. He also did a great job protecting our home and communicated with us throughout his time there. I would highly recommend Chet’s, your carpet & furniture will look fantastic!
Susan, Thank you for the outstanding review. I will pass it along to Chris and Pat and let them know what a great job they did. Chet
Ashley and Wren did a great job, as I have come to expect from Chet's Cleaning.
Steven, It's great having clientele like you and thank you for the review. Chet
Excellent job, very pleased
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
