Pest control service · St. Clair Shores, MI · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 61 mattress cleaningiPosition by Experts Score among all companies we track in this category. · better than 92%
5.0★★★★★145 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$180typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate the St. Clair Shores pest control service five out of five stars based on 145 reviews, with the owner responding to all feedback. Customers frequently describe treatments for bedbugs, ants, yellowjackets, and spiders, highlighting the provider’s punctuality, same-day availability, and clear communication. Recurring themes include honest assessments that avoid unnecessary upselling, fair pricing, and thorough inspections that resolve infestations effectively without reported criticisms.
Google rating: 5.0 out of 5 from 145 reviews (100% five-star).
Reviews on this page: 145 Google reviews (137 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 2, 2026.
Service: Mattress Cleaning Service serving St. Clair Shores, Michigan.
Data from Google, last updated November 6, 2026.
Score profile vs other mattress cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
What's Bugging You?Mattress Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.What's Bugging You?: 100/100 on this factor. Category median: 96.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.What's Bugging You?: 99/100 on this factor. Category median: 96.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.What's Bugging You?: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.What's Bugging You?: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.What's Bugging You?: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
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Bar = this company · dark tick = category median.
Star ratings
145 Google reviews we collected
5.0of 5
5 stars145100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 137 written reviews
100%praise
Praise294100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1470%
Reasonable630%
Overpriced00%
Not sure00%
$180-39% vs typical mattress cleaning
Middle half of what 8 customers paid ($166–$282) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8830%
Speed & response4616%
Would recommend4315%
Quality & results4014%
Communication3010%
Honesty & trust3010%
Price & value186%
What customers talk about
We read 137 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Mike was extremely knowledgeable about the problem we were having with bedbugs and specific about what we should do before, during, and after he treat…”
“Not only was he efficient but he explained everything he was doing and educated us about the nature of the problem and what needed to be done to correct it.”
“I would recommend What’s Bugging You to anyone interested in pest control.”
“Mike was extremely professional, knowledgeable, and thorough during his inspection.”
“He took the time to explain everything and inspected the entire exterior of my residence.”
“He is very honest and I’m really glad I chose to call what’s bugging you!”
“The price was affordable the communication was amazing.”
People customers mention
Mike38 reviews
Michael6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired What's Bugging You? for 8 kinds of job. Pick one to see what they paid and said.
BBud5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Mike was extremely knowledgeable about the problem we were having with bedbugs and specific about what we should do before, during, and after he treated our home. It’s been over a month since he treated for bedbugs and we no longer have a problem. If you have bedbugs don’t hesitate to call his company, he’s the best around.
Paid $200+Reasonable priceBed bug extermination
MMatthew3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience. He took the time to explain everything and inspected the entire exterior of my residence. Highly recommended.
Paid $180–200Great priceHornet & wasp extermination
AAdam6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I noticed two flying-stinging bug nests above my second-story window, in Detroit, and eliminating them is out of my realm, so I immediately called the first business that came up when I Googled, “who to call to get rid of bees,” and Michael was over with What's Bugging You? in under an hour to genocide those wasps!…
Paid $160–180Great priceHornet & wasp extermination
LLauraLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Mike was super responsive and fit me in the same day to take care of some yellow jackets in our siding. He was super friendly, knowledgeable, and helpful! It's a relief knowing they are gone! Thanks!
Paid $200+Hornet & wasp extermination
SSamantha10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Mike is very knowledgeable and helped me through a bed bug scare (thankfully, not a bed bug at all)! His knowledge and honesty really helped me. Thanks Mike!
Paid $1–20Great priceService not listed
AAnn2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I was very happy with the service Whats Bugging You provided. He answered promptly. Took care of my bee problem immediately. And saved me a ton of money. I will always have his number at my fingertips. Highly recommend.
Paid $160–180Great priceHornet & wasp extermination
Where do I start? after a house guest was removed from our home , we noticed that there were some left over unwanted guests. When I say that this is my biggest fear in life is to have bugs in our house , around my children. where I cook our food and lay our heads. Your home is your safe space , and someone took that from me. After one call to Mike, he gave it to me straight. He said this is not going to be easy but if you follow my directions you will get your home back to normal. I love that he did not BS me , he laid down the law and I have so much respect for that! After the treatment we followed what he said to a T. We did not wavier, forget or play Russian Roulette. Mike guaranteed his work and we did what he said. We have finally reached the end and it has been weeks since we have seen anything. What's bugging you is the real deal! Mike I thank you for giving our house back and my safe space for my family. Thank you is just not enough in my book!
Price assessment: Great price
Services: Bed bug extermination
Pest type: Bed bugs
Response from the owner · a day ago
Jessica, what a blessing to have worked for you! Thank you for your trust and thank you for the wonderful review.
B
Bud Rogers5 reviewsiTotal number of Google reviews Bud has written across all businesses on Google Maps, not just this one.
Mike was extremely knowledgeable about the problem we were having with bedbugs and specific about what we should do before, during, and after he treated our home. It’s been over a month since he treated for bedbugs and we no longer have a problem. If you have bedbugs don’t hesitate to call his company, he’s the best around.
Price assessment: Reasonable price
Price: $200+
Services: Bed bug extermination
Pest type: Bed bugs
Response from the owner · 4 days ago
Thank you so much for the great review. It's a pleasure helping folks dealing with bed bugs and I appreciate you trusting me to help you.
M
Marianne Pezda1 reviewiTotal number of Google reviews Marianne has written across all businesses on Google Maps, not just this one.
He was very professional and did a great job. Not only was he efficient but he explained everything he was doing and educated us about the nature of the problem and what needed to be done to correct it. He patiently took his time and we never felt rushed. So thankful for his expertise.
Price assessment: Great price
Services: Bug & insect extermination
Pest type: Other
Response from the owner · a month ago
Thanks for the great review Marianne! It was a pleasure helping you
M
Matthew Greb3 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Mike is fantastic! I reached out regarding very stubborn carpenter ants that I could not get rid of. He got back to me right away. He was so nice and gave me information and tips on things I can do to help. The carpenter ants did not go away and Mike was so nice and came back out a second time. He is very honest and I’m really glad I chose to call what’s bugging you! Will recommend to everyone.
Response from the owner · 2 months ago
Thanks for the great review and trusting me to care for lovely home. Sometimes a touch up is needed but I'm happy to make sure folks get the results they paid for at no additional cost.
Thanks again Taylor.
O
Olivia Raynal10 reviewsiTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
Really impressed with this company. Called with concerns of fleas and bat bugs. So knowledgeable and took a very long time with me on the phone helping me and knew so much good information. So honest and helpful. Will recommend to everyone I know.
Response from the owner · 2 months ago
Thanks for the great review Olivia!
M
Matthew ThompsonLocal Guide · 21 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Definitely recommend Mike and "What's Bugging You?" Needed a yellowjacket nest taken care of hidden in my soffet area. Regular spray did nothing as I couldn't access or see the nest. Mike came out the same day within 30 minutes and did what he does. Exterminated the nest of yellow jackets just like he guaranteed he would.
Response from the owner · 2 months ago
Thanks for the great review and trusting me to take care of that for you!
A
Adam Nagy6 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
I noticed two flying-stinging bug nests above my second-story window, in Detroit, and eliminating them is out of my realm, so I immediately called the first business that came up when I Googled, “who to call to get rid of bees,” and Michael was over with What's Bugging You? in under an hour to genocide those wasps!
He even took an older nest that I didn’t notice and showed me where I should add sealer to my house and driveway. We also discussed pinstriping and cars. 100% satisfied! If you didn’t know who to call, now you do!
Price assessment: Great price
Price: $160–180
Services: Hornet & wasp extermination
Response from the owner · 3 months ago
Thanks for the great review Adam! It was great meeting you and caring for your home!
W
William Hart8 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
I would recommend What’s Bugging You to anyone interested in pest control. Mike was incredibly friendly and easy to talk to. Very quick response time and able to schedule fast. Was also very respectful and went out of his way to offer a first responder discount, which is not something I typically ask for. I’ll be calling Mike again for sure.
Price assessment: Great price
Services: Ant extermination
Response from the owner · 3 months ago
Thanks for the great review William! It was a pleasure meeting you, caring for your home and it's a blessing to be able to give back to our first responders. Thank you for your service
L
Laura BongiornoLocal Guide · 16 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Mike was super responsive and fit me in the same day to take care of some yellow jackets in our siding. He was super friendly, knowledgeable, and helpful! It's a relief knowing they are gone! Thanks!
Price: $200+
Services: Hornet & wasp extermination
Response from the owner · 3 months ago
Thanks for the great review and trusting me to take care of this for you Laura!
