Experts Reviews · Company report
Chet's Cleaning Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%93+6.6Craft & service penalty96−0.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Chet's Cleaning Inc.

St. Clair Shores, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 61 mattress cleaning · 5.0★ from 1,365 Google reviews

Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chet's Cleaning Inc. is better than 96% of mattress cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chet's Cleaning Inc. is better than 96% of mattress cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chet's Cleaning Inc. is better than 96% of mattress cleaning.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chet's Cleaning Inc. is better than 100% of mattress cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chet's Cleaning Inc. is better than 100% of mattress cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chet's Cleaning Inc. is better than 93% of mattress cleaning.A
93

Reviews for your job

Customers hired Chet's Cleaning Inc. for 8 kinds of job.

Chet's Cleaning Inc. for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.121
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$373
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 97/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 28
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 121 Google reviews tagged “Area rug cleaning” · showing 40

amy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

The best carpet cleaners ever and they were amazingly professional and knowledgeable.

Paid $500+Not sureUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
SusanLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Chet’s Cleaning did a great job cleaning our carpet and furniture. We had our entire main floor carpet & furniture fully cleaned and scotchguarded. Dylan was professional & friendly and he took the time to understand our expectations and met them 100%. He also did a great job protecting our home and communicated…

Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
JawadLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent service, great atmosphere and fastest work. I recommend this location for carpet cleaning.

Paid $100–150Great priceArea rug cleaning
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Dylan and Daniel did a great job and were professional and friendly while doing it.

Upholstery cleaningArea rug cleaning
K7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Eric and Paul provided exceptional service. I highly recommend them! They were both very knowledgeable about the material and types of rugs as well as the best stain prevention for the rug. They exemplied both knowledge and professionalism. Highy recommend!

Area rug cleaning
Tina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

1st time customer! All the reviews I read prior to hiring, were true. From the initial assessment, to their return cleaning visit, perfection. The crew very friendly, helpful, and hardworking. I plan on using their services on a regular basis. My floors and rugs look brand new🤗

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Debbie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Chet’s was recommended to me by another carpet cleaning service because of some tough spots on my carpet that needed special attention. I am very satisfied with their service. Specialists Gage and Ren worked for 5 hours straight and were thorough and professional.

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
alice5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Crew was on time and very professional. Answered all my questions and did a good job. Would use again!

Paid $500+Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
R7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★

I am a repeat customer and have always been very happy with both the quality of the cleaning and the customer service at Chet’s. Today, once again, the technicians did an excellent job. They were kind, professional, and thorough. Unfortunately, there was a misunderstanding regarding the pricing. I called the office…

General carpet cleaningPet stain & odor removalArea rug cleaning
Kelsey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Paul and Daniel were great and efficient!! My rugs and upholstery look so fresh and clean. They were very communicative and super nice guys as well! I will definitely be using Chet’s again.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Kathleen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Dylan was knowledgeable, professional, personable, and committed to solving any challenge that presented itself during a long day of providing “Chet’s” level service. A+++ once again.

Paid $500+Reasonable priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
Theresa11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Every time Chets people come out, they make my house sparkle! Zach and Gage did an amazing job. They got out old stains and made everything look new.

Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Kathy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Chet’s is professional, knowledgeable, and the technicians take great care in cleaning.

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
DLocal Guide · 266 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Decided to dump that other oriental rug cleaning service. Mattie measured my rugs to get an accurate price without being asked. The other service refuses to measure and you're at their mercy when you pick up your rugs. Pleasant experience.

Paid $150–200Reasonable priceArea rug cleaning
Laura11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Eric and Daniel were prompt and courteous. They were very careful with their equipment so as not to mark any walls. Cleaning was done thoroughly and I was very happy with the outcome. Highly recommend!

Reasonable priceArea rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
MaryLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Chet’s is amazing! They have high quality employees and their service is impeccable. I am very impressed with all the work I had done and will definitely use this company again.

Paid $500+Great priceUpholstery cleaningPet stain & odor removalArea rug cleaning
CarlieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

super detailed, kind, thorough, and GOOD at what they do!!!

Paid $500+Great priceGeneral carpet cleaningArea rug cleaning
Bob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

today i had my wall to wall carpet cleaned plus a number of area runner rugs by braeden & jonathan from chet's carpet cleaning company. i want to express how very happy i am wth the job they done. my capet looks brand new. thank you both for a job well done. i am giving you 5 stars.

Paid $500+Reasonable priceCarpet steam cleaningArea rug cleaning
KirkLocal Guide · 127 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I moved to Michigan from California in September 2025. As I was unpacking, I acknowledged the sad reality that two wool upholstered chairs and a rug were desperately in need of cleaning. Fortunately the store where I bought my chairs in California has a sister store in Michigan! The astute Birmingham showroom…

Customer photo from Kirk's review
Paid $500+Reasonable priceUpholstery cleaningArea rug cleaningLeather cleaning
Neeju2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Eric and Brandon were wonderful. They were on time and paid attention to detail while cleaning our upholstered furniture and rug. Their service and professionalism were excellent. Have used Chets for years and will continue to do so.

Upholstery cleaningArea rug cleaning
Pat6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great job done by Jeremy and Daniel!! Very polite and professional.

Area rug cleaningCleaning+ Responsiveness+ Punctuality+ Quality
Leila6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had a 20’ rug cream colored rug with multiple stains on it that included red wine and pet urine. Chet’s came in, picked up the rug and took it to their cleaning lab. It came back looking like new. All the stains were removed and the rug looked great. Their staff was very friendly and extremely professional. They…

Paid $500+Reasonable priceArea rug cleaning
AnnieLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Mike & Johnathon~here on time and did a great job cleaning the master bedroom and some area rugs. Would definitely recommend Chet’s!

Reasonable priceArea rug cleaningGeneral carpet cleaningCleaning+ Responsiveness+ Punctuality+ Professionalism
K.2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The best place in Detroit for cleaning draperies and rugs. Personable and friendly staff who know how to clean everything!

Paid $350–400Reasonable priceDrapes & curtain cleaningArea rug cleaning
MarlaLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My 30 year old carpeting looks great after Chet’s Carpet Cleaning….. Zach and Daniel were prompt and efficient. All my concerning dog ‘accidents’ are gone now! Definitely recommend!!

General carpet cleaningPet stain & odor removalArea rug cleaning
Jeffrey13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Outstanding, prompt, and professional services delivered at a very reasonable price. Also, very easy to work in scheduling. Couldn’t be happier.

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Joe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Zach and Braeden were prompt and courteous. They did a great job and asked us to look at the carpet and make sure we were satisfied before making payment. We have used Chet's Cleaning in the past and will do so again in the future.

General carpet cleaningArea rug cleaning
jomaari10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The quality and thoroughness of their work far exceeds the work of every company I’ve ever hired to clean my carpet, upholstery, or bathroom floors in the entire 20 years I’ve been living here. I won’t patronize a different company again. They also left me a bottle of their cleaner. I’m extremely satisfied with their work and attention to detail.

Customer photo from jomaari's review
Paid $500+Reasonable priceUpholstery cleaningArea rug cleaningService not listed
HenryLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very Professional extremely careful highly competent they do a great job with extreme customer satisfaction and constant customer to the customer of how the process is proceeding

FlooringDrapes & curtain cleaningCarpet steam cleaning+ Responsiveness+ Punctuality+ Quality
JoyaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The communications with Chet cleaning was exceptional. The estimator was knowledgeable, professional and on time. I received plenty of communications from the company about my appointment including up to the minute details about the technicians arrival time. Brandon and Zack did an exceptional job cleaning our…

General carpet cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Melinda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I highly recommend Chet's. Tyler and Chris did an excellent job. They were able to get all stains out. They were very professional and really care about the job they do. The deep cleaning is really the way to go. The area rugs were taken to the shop. They came back looking like new! Very reasonably priced as…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Professionalism
Kristine7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The service rep was on time, careful with my property and possessions and very polite. His work was flawless.

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Ann6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used Chet’s Cleaning for several years and am always impressed by the professionalism, courtesy and efficiency of the team members. Jerrell and Marcus certainly lived up to those standards today.

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Mary10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jeremy was very professional and did a great job for us!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Meg4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sam was amazing. She was professional, courteous, kind, and did an outstanding job!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Mark4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Whole house was deep cleaned (we have an elder dog!) efficiently and leaving without a trace other than sparkling clean carpets! Joe and Steve were great to explain what they were doing, offer a protectant product that would work well for me with the above-mentioned dog and we very careful with our personal items…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Pietro6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Codey and Ashley did a wonderful job cleaning our carpets and rugs. Chet's business model of "deep cleaning and attention to details" shined through. Yes they are more expensive, but you will notice the difference in the outcome of the cleaning, including getting out stains. We highly recommend this company and team.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
ThadineLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We took our custom drapes and two large area rugs in for cleaning. Once again Chet's did the expected great job. We were having them hang the drapes for us so they ended up delivering our two large and heavy area rugs for free. What a God send. The young man who hung the drapes, I believe his name was Tyler, was…

Area rug cleaningDrapes & curtain cleaning+ Quality+ Professionalism+ Value
denise2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very professional service provider… great job

Carpet cleaningArea rug cleaningGeneral carpet cleaning
Carrie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Carpet looks great. Thank you Rivan and Jerrelle!

Area rug cleaning+ Responsiveness+ Punctuality+ Quality

Show more area rug cleaning reviews (81 more) →

Price

$614+107% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 71%Overpriced 2%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning250$209–$427
Upholstery cleaning214$203–$371
Pet stain & odor removal125$170–$385
Area rug cleaning121$158–$373
Carpet steam cleaning102$214–$484
Carpet cleaning55—
Drapes & curtain cleaning49—
Deep clean42$290–$536

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