Experts Reviews · Company report
Chet's Cleaning Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%93+6.6Craft & service penalty96−0.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Chet's Cleaning Inc.

St. Clair Shores, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 61 mattress cleaning · 5.0★ from 1,365 Google reviews

Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chet's Cleaning Inc. is better than 96% of mattress cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chet's Cleaning Inc. is better than 96% of mattress cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chet's Cleaning Inc. is better than 96% of mattress cleaning.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chet's Cleaning Inc. is better than 100% of mattress cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chet's Cleaning Inc. is better than 100% of mattress cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chet's Cleaning Inc. is better than 93% of mattress cleaning.A
93

Reviews for your job

Customers hired Chet's Cleaning Inc. for 8 kinds of job.

Chet's Cleaning Inc. for carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.55
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$500+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 97/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2

All 55 Google reviews tagged “Carpet cleaning” · showing 20

DebbieLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Vincent and Eric just left our home after a full day cleaning several rooms' carpets as well as a tile floor. Their professionalism shone through the moment they came to the door, throughout the day, until and when the job was finally done. The job they did was superb! I couldn't be happier with the outcome. I…

Paid $500+Reasonable priceCarpet cleaning
DianaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Nichole and Ashley at Chet’s were wonderful. Gave me a call ahead that they were on their way, rolled out carpet, used indoor shoes, and did an excellent job. Nichole has been here years ago and always so professional. It’s nice to see a familiar face. They worked well with my window cleaners who were here as well.

FlooringCarpet cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
SueLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The entire experience was first class. The estimating process was efficient and thorough, as was the service. The carpet looks fantastic and the off white sofa looks new again! Outstanding! Rivan and Jeremy were great - our family room carpet looks like new and it was awful!

Carpet cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent service and results

Carpet cleaning
Ruthann5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rivan and Marcus did a great job on the soiled stair spots.

Carpet cleaning+ Punctuality+ Professionalism
DLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Highly recommend. Everyone I talked with was professional courteous and focused on their work. Zach and Ashely are excellent cleaners and couch and stairs look like new! A few months later Jerrelle and Nathan cleaned basement stairs, carpet and a large leather chair, excellent work.

Carpet cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’m am very pleased with the service I received from Chets carpet cleaning. Jerrelle and Marcus were on time and both were very professional. Jerrelle was very informative and answered all of my questions. The quality of the carpet cleaning was excellent.

Carpet cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Carol2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chet's is a very professional outfit from top to bottom. They conducted a pre-carpet cleaning inspection to be sure they knew exactly what we wanted done and any particular concerns. The cleaning crew was extremely thorough and were here for several hours as compared to the 30 minutes provided by a previous company's crew. And, the carpet looks great.

Carpet cleaningUpholstery cleaning
Linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rivan did a beautiful job of cleaning the carpet in the house before we sold. Jerrelle did a wonderful job cleaning the carpet in our new condo. Everyone we dealt with was professional and helpful. A great team!

Carpet cleaning+ Responsiveness+ Punctuality+ Quality
Sue2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rivan cleaned my carpet in the living room and 3 bedrooms. Rivan did a good job, he explained things before he started cleaning. My family has been using Chet's Cleaning for a long time. They always do good work. I would suggest cleaning carpet when it is warm outside so you can open windows because the cleaning solutions are very strong.

Carpet cleaning+ Responsiveness+ Punctuality+ Quality
Jackie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have Chet’s Cleaning clean my carpets every year. They do a phenomenal job and I couldn’t be happier. This time they had their work cut out for them. I have had a dog that has been sick for over two months. My carpet was a mess! They came out and cleaned all my carpets and I wish I could give them more than 5…

Carpet cleaningPet stain & odor removal
Pam10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Sam and Jeremy were excellent! Courteous, quick and gave us a beautifully cleaned carpet!

Carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Deb8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Everyone at Chet's Cleaning was very friendly and professional. They kept me informed on an arrival time, which helped me to plan my day. Joe, who was the technician that cleaned my carpeting, was very nice and did a great job of cleaning my carpet and explaining everything to me.

Carpet cleaning+ Professionalism
Dawn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

The team did a thorough job! Thank you.

Carpet cleaning+ Punctuality+ Quality+ Professionalism
VirginiaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Codey and Ashley were courteous and professional. Carpet looks brand new!

Carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
denise2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very professional service provider… great job

Carpet cleaningArea rug cleaningGeneral carpet cleaning
Kathleen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent,very satisfied.

Carpet cleaningCarpet steam cleaning
Sienna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jonathan and Jeremy were super professional and amazing.

Carpet cleaningDeep clean+ Responsiveness+ Punctuality+ Professionalism
Barb8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We are pleased to report on the great service today and Cody and Joe were very professional and informative. BUT the scheduling information was misleading to say the least! I told them I needed 2 rooms of carpet cleaned and was told about the $250. charge which turned into over $1,000. The original information needs to be explained MUCH better!!!!

Carpet cleaningFlooring+ Punctuality+ Professionalism
Shelley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Joe & Sam did a great job on our carpets. They came wearing cute slippers to keep my house clean and listened to me while I showed them problem areas caused by my cats. They were efficient and professional and I appreciate the clean carpets. They smell great! I would highly recommend Chet's Cleaning. I've used them before & will do so again.

Carpet cleaning+ Responsiveness+ Punctuality+ Quality

Show more carpet cleaning reviews (35 more) →

Price

$614+107% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 71%Overpriced 2%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning250$209–$427
Upholstery cleaning214$203–$371
Pet stain & odor removal125$170–$385
Area rug cleaning121$158–$373
Carpet steam cleaning102$214–$484
Carpet cleaning55—
Drapes & curtain cleaning49—
Deep clean42$290–$536

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