Experts Reviews · Company report
Chet's Cleaning Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%93+6.6Craft & service penalty96−0.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Chet's Cleaning Inc.

St. Clair Shores, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 61 mattress cleaning · 5.0★ from 1,365 Google reviews

Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chet's Cleaning Inc. is better than 96% of mattress cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chet's Cleaning Inc. is better than 96% of mattress cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chet's Cleaning Inc. is better than 96% of mattress cleaning.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chet's Cleaning Inc. is better than 100% of mattress cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chet's Cleaning Inc. is better than 100% of mattress cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chet's Cleaning Inc. is better than 93% of mattress cleaning.A
93

Reviews for your job

Customers hired Chet's Cleaning Inc. for 8 kinds of job.

Chet's Cleaning Inc. for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.102
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$214–$484
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 25
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 102 Google reviews tagged “Carpet steam cleaning” · showing 40

Debbie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Chet's Cleaning is the best. I had never had my carpet cleaned in almost 7 years. They deep cleaned it and it looks like new. I was still picking up dirt afterwards so I called them back and they sent a crew out to clean it again. And he found a spot that the other person didn't. So he took care of that too. I highly recommend them.

Reasonable priceCarpet steam cleaning
Elise6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Eric and Isaiah were professional, courteous, kept in phone contact regarding timing, and did an excellent cleaning job!

Paid $500+Carpet steam cleaningGeneral carpet cleaning
KATIE1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Love Chet's! Dylan and Johny were exceptional, meticulous and professional.

Carpet steam cleaning
Pat1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dylan and Johnny were friendly, professional and very knowledgeable about stain removal on my own. Nice, polite, thorough guys.

Paid $500+Reasonable priceCarpet steam cleaning
Tina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

1st time customer! All the reviews I read prior to hiring, were true. From the initial assessment, to their return cleaning visit, perfection. The crew very friendly, helpful, and hardworking. I plan on using their services on a regular basis. My floors and rugs look brand new🤗

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Cynthia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My Technician, Paul, did an amazing job! This is the most professional carpet cleaning company I've ever experienced! Paul protected painted corners with padding so the hoses didn't damage anything. He put clean pads all over my wood floors so they didn't get wet. He brought a fan in to start drying when he was…

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Julia11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Dylan and Christian did an amazing job on cleaning my living room carpet, stairwell and upholstered chair and ottoman. I definitely want to have them back next year. They were great teachers and wanted to make sure I understood what they were doing and how they were cleaning my carpet. Very friendly,…

Carpet steam cleaningUpholstery cleaning
C4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing company from the initial consultation to the techs coming out to clean. Would definitely recommend if you are looking for a quality job. Jeremy and Paul were quick and thorough.

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Arlene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I used Chet’s cleaning for the over 20 years, the techs are friendly and professional. My carpets look great. Thank you Dylan D and Ren J

Paid $450–500Great priceCarpet steam cleaning
Teresa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I am a repeat customer. The crews are always professional and explain everything. Happy to answer questions. We needed a few carpets cleaned before putting the house on the market. Chet's was able get to the house in two days. Braeden and Daniel did a wonderful job. Thanks!

Paid $500+Reasonable priceCarpet steam cleaning
Dennis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Zach and Ren were friendly, knowledgeable and did an amazing job!

Reasonable priceCarpet steam cleaningUpholstery cleaning
Norm7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Dylan was Very professional and knowledgeable.

Paid $500+Reasonable priceCarpet steam cleaning
Kelsey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Paul and Daniel were great and efficient!! My rugs and upholstery look so fresh and clean. They were very communicative and super nice guys as well! I will definitely be using Chet’s again.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Kathleen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Dylan was knowledgeable, professional, personable, and committed to solving any challenge that presented itself during a long day of providing “Chet’s” level service. A+++ once again.

Paid $500+Reasonable priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We want to give Brandon and Paul 5 stars for their extremely hard work and not giving up on stubborn stains. We showed them 2 stains that were not eradicated by the last cleaning crew I am happy to say those stains did not pop up again almost a week after cleaning. Brandon worked tirelessly on the steps for quite a…

Paid $500+Reasonable priceCarpet steam cleaningPet stain & odor removal
Carol7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Dillon & Dan were very professional & courteous.! Would always recommend them! Thank You, Again!!

Paid $500+Reasonable priceCarpet steam cleaning
Theresa11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Every time Chets people come out, they make my house sparkle! Zach and Gage did an amazing job. They got out old stains and made everything look new.

Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Ingrid4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Eric did a great job cleaning our family room carpet and furniture. Very kind and professional with a strong attention to detail.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
Kristin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Cody and Brandon did a fantastic job on some tough pet stains and other wear and tear. They were diligent, efficient, and thorough- returning to areas previously cleaned to survey and touch up. I’d hire these guys in a minute - terrific employees - very pleasant as well.

Paid $500+Reasonable priceCarpet steam cleaningPet stain & odor removal
Lila2020Local Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Chet’s Cleaning service is an excellent company, with a very friendly and professional staff, from scheduling to technicians who perform the work. Today we had leather sofa, wood flooring in a bedroom and stair runner cleaned. Braden and Christian were timely, explained the cleaning processes for each item and…

Carpet steam cleaningPet stain & odor removalLeather cleaning
Bijaya10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Dylan and Paul arrived within their scheduled time. Explained the whole process of cleaning the carpet. They were very thorough in inspecting the areas to be cleaned and treated the problem areas. They made a few suggestions and various options. The carpeting is sixteen years old but after the cleaning looks like…

Paid $400–450Great priceCarpet steam cleaning
Angela8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Chet’s has been cleaning my parent’s house for years. As my parents are elderly we’ve had issues with cleaning. Sam did an amazing job recently and went above and beyond. Every stain cleaned from the carpets.

Great priceCarpet steam cleaning
renate1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very professional service. Couldn't have been better in any way.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Karen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Branden and Eric did a great job. They were very professional.

Paid $500+Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning
JenanneLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Jeremy Mann did a great job, the items look like new, I will definitely keep using them and I recommend this company.

Reasonable priceCarpet steam cleaningUpholstery cleaning
JoeLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

For the past 6+ years we’ve ONLY used Chet’s for our carpeting and furniture cleaning needs and they always do an amazing job. Today was no different, Codey and Daniel did a great job. I request Codey each time and he never disappoints. His professionalism, knowledge and technical skills were second to none. He…

Paid $1–50Reasonable priceCarpet steam cleaning
Bob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

today i had my wall to wall carpet cleaned plus a number of area runner rugs by braeden & jonathan from chet's carpet cleaning company. i want to express how very happy i am wth the job they done. my capet looks brand new. thank you both for a job well done. i am giving you 5 stars.

Paid $500+Reasonable priceCarpet steam cleaningArea rug cleaning
G4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Excellent Job!

Paid $350–400Reasonable priceCarpet steam cleaning
Sharon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We had Brendon and Eric at our home to clean the carpet and furniture. They were careful, professional, and efficient. We have enjoyed service from Chet's Cleaning for several years, and they have never disappointed.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
AJ3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Chet’s made time to come over during holiday rush. Codey and Jonathan did an amazing job. They communicated proactively on arrival time, showed up with a door mat and shoe protection and got right to work. We had a bit of a unique situation, they adapted and modified our service exactly to our needs on the fly.…

Paid $250–300Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Amy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Ashley and Codey were so friendly, professional and efficient. They did a marvelous job, and were careful and respectful of my home.

Carpet steam cleaningUpholstery cleaning
Michelle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I had a huge dog mess on my wool carpet and silk wallpaper. Brandon and Eric created a miracle. I thought I would need to get my carpet replaced and I am amazed at how great they did. They were professional, pleasant and took pride in the job they did. The upholstery cleaning was excellent too. Well done!

Paid $500+Not sureCarpet steam cleaningUpholstery cleaning
JaneLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Eric and Brandon did a great job cleaning our carpeting today! Used a multistage approach to clean which resulted in great results! Eric and Brandon were extremely pleasant and very businesslike….worked very hard which resulted in a great job accomplished! Recommend for very thorough job! Protected our wood floors…

Paid $500+Not sureCarpet steam cleaning
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Extremely pleasant person scheduled us quickly, and Samantha and Paul communicated their arrival time, were prompt and did a great job on our carpets. Samantha was extremely pleasant to deal with and very professional!

Paid $200–250Reasonable priceCarpet steam cleaning
Betsy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

My carpet looks brand new

Paid $500+Reasonable priceCarpet steam cleaning
Colette12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

From carpet cleaning quote to curtain rehanging, they made sure the job was done right! Thank you Chet and crew.

Paid $500+Not sureDrapes & curtain cleaningCarpet steam cleaning
Donald1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I don't know why my brother's name is on here and I don't know how to fix it but I am Sharron Metcalfe. Ashley and Dylan did a fantastic job. I will definitely use them again and refer them.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
nancy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Chets Cleaing is the best company ever, the tecj was very professional, knowledgeable and took pride in there work. I will always call Chets Cleaning there the best, my carpet was clean and it dried fast.

Carpet steam cleaning
JoLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Not only were they prompt but professional and so courteous! The performed some miracles on my carpets and an excellent job cleaning my tiles and restored the grout to it's original color. Beautiful work. Thanks for sending these two out Chet. Tyler who accepted the big job was thorough as well!

Paid $500+Carpet steam cleaningUpholstery cleaningService not listed
Kimberly10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Jeremy & Paul were efficient & did a great job! Even put the furniture back

Paid $500+Reasonable priceCarpet steam cleaning

Show more carpet steam cleaning reviews (62 more) →

Price

$614+107% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 71%Overpriced 2%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning250$209–$427
Upholstery cleaning214$203–$371
Pet stain & odor removal125$170–$385
Area rug cleaning121$158–$373
Carpet steam cleaning102$214–$484
Carpet cleaning55—
Drapes & curtain cleaning49—
Deep clean42$290–$536

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