Experts Reviews · Company report
Chet's Cleaning Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%93+6.6Craft & service penalty96−0.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Chet's Cleaning Inc.

St. Clair Shores, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 61 mattress cleaning · 5.0★ from 1,365 Google reviews

Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chet's Cleaning Inc. is better than 96% of mattress cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chet's Cleaning Inc. is better than 96% of mattress cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chet's Cleaning Inc. is better than 96% of mattress cleaning.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chet's Cleaning Inc. is better than 100% of mattress cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chet's Cleaning Inc. is better than 100% of mattress cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chet's Cleaning Inc. is better than 93% of mattress cleaning.A
93

Reviews for your job

Customers hired Chet's Cleaning Inc. for 8 kinds of job.

Chet's Cleaning Inc. for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.42
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$290–$536
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 13

All 42 Google reviews tagged “Deep clean” · showing 40

DianaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Nichole and Ashley at Chet’s were wonderful. Gave me a call ahead that they were on their way, rolled out carpet, used indoor shoes, and did an excellent job. Nichole has been here years ago and always so professional. It’s nice to see a familiar face. They worked well with my window cleaners who were here as well.

FlooringCarpet cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Katherine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Codey and Ashley were amazing and got my very dirty floors looking clean and new. This was one of the best investments I have made. They were professional and courteous and really went above and beyond. I can see why Chet’s has the reputation it does! 5 star service!

CleaningDeep cleanPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Sienna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jonathan and Jeremy were super professional and amazing.

Carpet cleaningDeep clean+ Responsiveness+ Punctuality+ Professionalism
Rhonda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Both ashley and jeremy were so conscientious about doing a great job. There were areas that were heavily stained due to a family illness and they worked very hard to get them clean. Both were very responsive to anything you needed and they did a absolute beautiful job. I will certainly refer friends and family to chats as well as jeremy and ashley.

Carpet steam cleaningArea rug cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
JeffLocal Guide · 76 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They do excellent work

Deep clean+ Responsiveness+ Punctuality+ Quality
Michele6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My entire experience with Chet’s was perfect. The people on the phone were kind and helpful. The inspector and all of the people who worked in my home were knowledgeable, kind, neat, punctual, and considerate of my home and me. They went above and beyond and I highly recommend this company. They did a beautiful job.

Carpet cleaningCarpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
AnnetteLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I never had a carpet cleaner put so much time and effort into getting my carpet clean. The gentleman who cleaned my carpet was courteous and explained in detail everything that was going to be done. I will certainly use this service again. They are excellent

Carpet cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe and Sanford arrived with a great friendly attitude. They did a very professional deep cleaning of my bathroom tile floor and replaced all the old grout around the shower area! They worked quickly and left my bathroom looking like new again!!! They were both very polite and explained every step of the cleaning…

CleaningDeep cleanFlooring+ Responsiveness+ Punctuality+ Quality
adabaldo4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had a wonderful first time experience using Chet's. From speaking with Tammy on the phone, meeting *the* Chet for our consult, and working with Jeremy for our cleaning, everyone was friendly, professional, kind, and very easy to talk to. We have high pile carpet throughout most of the main living areas in our home…

Carpet cleaningArea rug cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Tina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have been using Chet's for years - we love them and don't ever consider using anyone else. They are professional, fast and are always fair on price. We just got our carpets cleaned today and they look brand new!

Carpet cleaningDeep cleanPet stain & odor removal
Patrick7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The two techs that worked on my carpets, Jerelle and Ashely could not have been more awesome! They were professional, tidy, clean AND very nice! They did a great job and I feel like they went above and beyond to make sure my pet spots and stairs were perfect! I always recommend Chet's and these two especially!

Area rug cleaningGeneral carpet cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Sven3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The prompt, professional and trustworthy crew from Chet's, brought some life back into our twenty year old Karastan wool carpeting. Thank you, I will recommend to friends!

General carpet cleaningDeep cleanPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Cheryl4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Codey arrived on time to clean our carpeting in family room, living/dining area, hallway and bedroom. He was very professional and courteous. Codey explained the process of what he was going to do and how long it would take. We left for two hours and returned to find wonderful looking, clean and refreshed carpeting.…

General carpet cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
JohnLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Team did a great job cleaning tile and grout over a large surface area, professional, on time, great attitude, efficient and effective. It is a bit on the pricy side, but the work result is solid. I will use them again.

Deep clean+ Responsiveness+ Punctuality+ Quality
Kristina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Zach and friend were great!!!! Just moved into my new home & they made the tiles shine!!!!!

CleaningDeep cleanPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
DeborahLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

We had Chet’s Cleaning do our tile, clean and seal. Wow! Joe did great work. What a difference between the before and after makes. Our tile is a glossy white and now looks like new again. Joe was professional and addressed all our concerns with the tile. What a money saver to have the floors cleaned instead of…

CleaningDeep cleanService not listed+ Professionalism+ Value
Deborah7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We needed all of the wall-to wall carpet in my father's home cleaned before we put his home on the market to sell. Although the carpet was older and showed some wear, by the time our technician, Codey, was finished it looked almost new. The pile was brought up and the color looked beautifully refreshed. We highly…

Deep clean+ Responsiveness+ Punctuality+ Quality
CHRISTOPHER3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe and Jeremy were GREAT!!!! They were very thorough in executing, with care and precise, all the necessary steps to get the job done! All costs were explained in detail, before work began. They took great measure to protect our wood floors and wall corners. We will definitely continue to use CHET's cleaning…

Area rug cleaningGeneral carpet cleaningDeep clean+ Professionalism
Mary12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Professional from start to finish. Very pleased with the jobs done.

General carpet cleaningUpholstery cleaningCleaning+ Responsiveness+ Punctuality+ Quality
Delara8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Just had my tile floors and carpet upstairs professionally cleaned. I highlight word professionally. The final amount paid was exactly per estimate. The crew worked diligently, and performed an amazing job. I was thinking remodeling my floors but now this clean restored my tile and carpet to originally Néw looking…

General carpet cleaningCleaningDeep clean+ Quality+ Professionalism
Tirza1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jerrel and Sanford worked at my house. They were very good at their work, nice and accommodating. I was very satisfied with their work and will recommend them whole heartedly.

General carpet cleaningUpholstery cleaningDeep clean+ Punctuality+ Quality+ Professionalism
Stephanie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Codey and Jeremy were very knowledgeable and professional. They called ahead of time, war protective shoe coverings, and covered the floors where their hoses would lie. They even gave me some cleaning tips. They used a four-step process and were able to remove a rust stain under one of the fabric covered buttons on…

Upholstery cleaningCleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Rebecca9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had an Awesome visit by Codey and Sanford ,they were extremely professional and explained things very well. They spent more time than I expected getting out spots on the chair’s and getting them very clean. Thank you very much Chet’s Cleaning Codey and Sanford, we will see you next year. Kirk and Rebecca Freeman

Upholstery cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
CarrieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Zach and Steve are fantastic! They represent Chet’s well with their knowledge, integrity and hard work. The marble floors in our new home were quite dirty - it feels good to know they are clean. Nice job with drapery vacuuming and cleaning, too! We will be calling you again!

Drapes & curtain cleaningDeep cleanService not listed
Elliott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The crew from Chet's did an outstanding job. Their knowledge and expertise are of the highest quality. In the future, I will rely only upon them to clean our wall to wall carpeting, ceramic tile, furniture and our Chinese designed area rugs

Area rug cleaningGeneral carpet cleaningCleaning+ Responsiveness+ Punctuality+ Quality
Alexa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe showed up on time and conducted himself professionally the whole time he was in my home. He took extra special to make sure he was able to remove the stains on my couch cushions all while keeping the fabric safe. I would hire Joe over and over again to work on my pieces.

Upholstery cleaningDeep cleanPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Stacey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This was our first time using Chet’s. From start to finish it was A++++ service. Our couch needed a good cleaning from having a dog and a three year old it’s seen better days. Our couch now looks brand new. I’m amazed. They also did a fabulous job on our wool rug. I highly recommend and will use them again in a heartbeat.

Area rug cleaningUpholstery cleaningCleaning
Nina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our experience with Chet’s Cleaning was fantastic! Chet came out to review the tile we needed cleaned and provided an estimate on the spot. We recently purchased our home that had been a rental for many years and the tile and grout need some TLC. Zach, our technician, arrived on time and achieved incredible results.…

Deep clean+ Responsiveness+ Punctuality+ Quality
Jenna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Zach and gage were amazing. They were so professional and amazing. These two guys deserve a raise!

Area rug cleaningUpholstery cleaningDeep clean+ Punctuality+ Quality+ Professionalism
SusanLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This is the second time using Chet's Cleaning and I highly recommend their services. I received a reminder text leading up to the date of service. Jerrelle called me the day of the service to let me know when they would be arriving and the name of the other technician, Jeremy who would be coming with him. From…

Area rug cleaningGeneral carpet cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Amira4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Extremely happy with the work of the three gentleman Zack, Gage and Joe. They were very professional and super friendly. Would definitely use them again and I will recommend to whoever who needs.

Area rug cleaningGeneral carpet cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
john2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Lawrence did a wonderful job in everything he put is hand to, what a professional. We couldn't have had a better tradesman, polite, on time, gentleman. We will certainly call Chet's for all our Cleaning needs. Thanks, Shirley

General carpet cleaningDrapes & curtain cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have been customers of Chets cleaning for many years and would recommend them for all your fabric and furniture cleaning, especially the most delicate fabrics and rugs.This is a family business and that’s how they treat you from the moment you call for an appointment. They’re so accommodating and friendly. Even…

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
PaulaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Extremely thorough and professional. So happy with the results.

Deep clean+ Quality+ Professionalism
GailLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional and super results!

General carpet cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Amy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Zach and Jonathon did an amazing job cleaning my upholstered furniture. They were friendly and professional. I will highly recommend Chet’s Cleaning and will use them again for future cleaning needs.

Upholstery cleaningDeep cleanPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Dean2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Carpet cleaningCarpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
jennifer8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Carpet cleaningCarpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Tari1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Carpet cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
debbie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningDeep cleanPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Show more deep clean reviews (2 more) →

Price

$614+107% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 71%Overpriced 2%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning250$209–$427
Upholstery cleaning214$203–$371
Pet stain & odor removal125$170–$385
Area rug cleaning121$158–$373
Carpet steam cleaning102$214–$484
Carpet cleaning55—
Drapes & curtain cleaning49—
Deep clean42$290–$536

Compare with