Experts Reviews · Company report
Chet's Cleaning Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%93+6.6Craft & service penalty96−0.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Chet's Cleaning Inc.

St. Clair Shores, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 61 mattress cleaning · 5.0★ from 1,365 Google reviews

Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chet's Cleaning Inc. is better than 96% of mattress cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chet's Cleaning Inc. is better than 96% of mattress cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chet's Cleaning Inc. is better than 96% of mattress cleaning.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chet's Cleaning Inc. is better than 100% of mattress cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chet's Cleaning Inc. is better than 100% of mattress cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chet's Cleaning Inc. is better than 93% of mattress cleaning.A
93

Reviews for your job

Customers hired Chet's Cleaning Inc. for 8 kinds of job.

Chet's Cleaning Inc. for flooring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 97/100.How Job match is calculatedBuilt only from reviews Google tagged “Flooring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4

All 15 Google reviews tagged “Flooring”

HenryLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very Professional extremely careful highly competent they do a great job with extreme customer satisfaction and constant customer to the customer of how the process is proceeding

FlooringDrapes & curtain cleaningCarpet steam cleaning+ Responsiveness+ Punctuality+ Quality
DianaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Nichole and Ashley at Chet’s were wonderful. Gave me a call ahead that they were on their way, rolled out carpet, used indoor shoes, and did an excellent job. Nichole has been here years ago and always so professional. It’s nice to see a familiar face. They worked well with my window cleaners who were here as well.

FlooringCarpet cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Frank7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The crew was very professional

Flooring+ Responsiveness+ Punctuality+ Quality
LennyLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I scheduled Chet's Cleaning to clean my rugs and carpet. The team of Mark Park and Codey Bevan were prompt, courteous and thorough. Everything came out fresh and clean. I have used Chet's in the past and will continue to use them in the future. Specifically, I would request these technicians as they were great! A…

Flooring
marilyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Perfect

Flooring+ Responsiveness+ Punctuality+ Quality
Katherine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Codey and Ashley were amazing and got my very dirty floors looking clean and new. This was one of the best investments I have made. They were professional and courteous and really went above and beyond. I can see why Chet’s has the reputation it does! 5 star service!

CleaningDeep cleanPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Joanne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Joe called first and arrived on time. He was friendly, knowledgable and efficient and did a great job.

Flooring+ Responsiveness+ Punctuality+ Quality
Barb8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We are pleased to report on the great service today and Cody and Joe were very professional and informative. BUT the scheduling information was misleading to say the least! I told them I needed 2 rooms of carpet cleaned and was told about the $250. charge which turned into over $1,000. The original information needs to be explained MUCH better!!!!

Carpet cleaningFlooring+ Punctuality+ Professionalism
NenaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Zach and Steven did a super job today in our home! Very friendly and kind. Took the time to do it RIGHT!!! Thank you so much, hope you enjoyed the pizza 😊 🍕 😉

Area rug cleaningUpholstery cleaningFlooring+ Responsiveness+ Punctuality+ Quality
Raymond4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The team arrived on time and ready to work. They were extremely professional throughout their stay. They listened to me and addressed my concerns before starting the cleaning project. The cleaning was better than expected. They left the house they way they found it. Overall it was a fabulous experience. I would rate them a 12 on a scale of 1-10!

Carpet steam cleaningUpholstery cleaningFlooring+ Responsiveness+ Punctuality+ Quality
Michele6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My entire experience with Chet’s was perfect. The people on the phone were kind and helpful. The inspector and all of the people who worked in my home were knowledgeable, kind, neat, punctual, and considerate of my home and me. They went above and beyond and I highly recommend this company. They did a beautiful job.

Carpet cleaningCarpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe and Sanford arrived with a great friendly attitude. They did a very professional deep cleaning of my bathroom tile floor and replaced all the old grout around the shower area! They worked quickly and left my bathroom looking like new again!!! They were both very polite and explained every step of the cleaning…

CleaningDeep cleanFlooring+ Responsiveness+ Punctuality+ Quality
Susan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have engaged Chet's Cleaning for multiple carpet and upholstery cleaning projects over several years. I won't hire any other cleaning company. Always friendly, reliable, knowledgeable and professional, Chet's delivers a personalized cleaning experience. On a recent return cleaning visit to my home, the…

Flooring+ Responsiveness+ Punctuality+ Quality
Beth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Carpet steam cleaningArea rug cleaningPet stain & odor removal+ Professionalism
jennifer8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Carpet cleaningCarpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality

Price

$614+107% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 71%Overpriced 2%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning250$209–$427
Upholstery cleaning214$203–$371
Pet stain & odor removal125$170–$385
Area rug cleaning121$158–$373
Carpet steam cleaning102$214–$484
Carpet cleaning55—
Drapes & curtain cleaning49—
Deep clean42$290–$536

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