Car detailing service · Wheaton, IL · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty73−2.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#192 of 211 window tinting servicesiPosition by Experts Score among all companies we track in this category. · better than 9%
4.9★★★★★676 Google reviews · 22 photos
94%five-star reviews
4.69★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite professional staff, thorough communication, and high-quality results for services like paint protection film, ceramic coating, and window tinting. Many reviewers note that the team assesses vehicle needs carefully and provides follow-up care, leading to consistent satisfaction across multiple visits. However, a recurring criticism in lower-rated reviews involves poor responsiveness to phone calls and emails, along with instances of appointment cancellations or perceived neglect of minor defects.
Google rating: 4.9 out of 5 from 676 reviews (94% five-star).
Reviews on this page: 676 Google reviews (571 with written comments, 89 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 22, 2026.
Service: Window Tinting Service serving Wheaton, Illinois.
Data from Google, last updated November 11, 2026.
Score profile vs other window tinting services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Chicago Auto ProsWindow Tinting Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chicago Auto Pros: 81/100 on this factor. Category median: 96.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chicago Auto Pros: 68/100 on this factor. Category median: 94.B
68
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chicago Auto Pros: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chicago Auto Pros: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chicago Auto Pros: 73/100 on this factor. Category median: 100.B
73
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chicago Auto Pros: 100/100 on this factor. Category median: 82.A
100
Bar = this company · dark tick = category median.
Star ratings
676 Google reviews we collected
4.9of 5
5 stars63394%
4 stars213%
3 stars61%
2 stars10%
1 star152%
Praise vs complaints
Phrases our text analysis found in 571 written reviews
98%praise
Praise85898%
Complaints202%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results27131%
Staff & attitude22426%
Would recommend14016%
Price & value748%
Communication718%
Speed & response556%
Honesty & trust435%
What customers talk about
We read 571 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Wonderful experience with all the staff at Chicago Auto Pros.”
“Below poor service, no follow up to multiple phone calls, email, chats, and in person visits.”
“When we picked up our car we also had the same level of professionalism from the team.”
“I recommend to everyone to go to Chicago Auto Pros Lombard to get your car/SUV/truck whatever you drive restored/taken care of.”
“Took my needs elsewhere and will never do or recommend this place to anyone.”
“…mmunicated with me, took responsibility, and worked with me toward a fair and mutually agreeable solution—including addressing the immediate issues wh…”
“Ripped off my stem caps off my tires and replaced them with plastic ones on my 2021 GMC Sierra AT4!”
“Instead, they communicated with me, took responsibility, and worked with me toward a fair and mutually agreeable solution—including addressing the imm…”
“From the moment we walked in we were greeted immediately.”
“…goes wrong is where a company has the opportunity to demonstrate its integrity, professionalism, and commitment to its customers.…”
“Seems very shady to me to keep charging differently than told .”
People customers mention
Justin47 reviews
Jimmy33 reviews
Dan28 reviews
Lombard26 reviews
Alex12 reviews
Adrian12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Chicago Auto Pros for 8 kinds of job. Pick one to see what they paid and said.
Theresa3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Wonderful experience with all the staff at Chicago Auto Pros. From the moment we walked in we were greeted immediately. They took time to assess our vehicle and we worked together to determine services needed vs wanted making it easier to make an educated decision on what we wanted done with our new car. When we…
WaltLocal Guide · 65 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Fantastic job on PPF. Did a partial front on my car. Beautiful. Done on time. Looks incredible. Thank you!!
Kerby9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I went here to get the headlights restored and PPF applied to them on my 2014 Hyundai Elantra GT and they did an excellent job. They look brand new, as if I just drove it off the sales lot brand new. They were friendly and made sure everything was done right before giving me the keys back. Before I left they made…
Michael7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Patrick Wiedow-Hagene and his team are top tier, fantastic, professional and efficient! They did an amazing job with my tints and PPF, as well as the follow up care (Range Rover Dynamic Sport SE). I would highly recommend them and will happily return, as well as refer anyone to Chicago Auto Pros Lombard!!! It was…
TiffanyLocal Guide · 48 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The staff at Chicago Auto Pros were great they were friendly from start to finish. They kept me updated with what was going on with my car. The quality I received was amazing.
DianeLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My vehicle was recently damaged by a tree limb. The PPF and Ceramic coating had to be redone. Patrick and his team did a beautiful job. My SUV looks brand new. I would highly recommend Chicago Auto Pro's. Very professional, very nice to deal with.
Wonderful experience with all the staff at Chicago Auto Pros. From the moment we walked in we were greeted immediately. They took time to assess our vehicle and we worked together to determine services needed vs wanted making it easier to make an educated decision on what we wanted done with our new car. When we picked up our car we also had the same level of professionalism from the team. They even took time to review work done and what to expect. Highly recommend!
Response from the owner · 2 weeks ago
Thanks, Theresa.
You’ve succinctly summed-up the experience that we try to create for every customer. Thanks for recognizing the effort our employees make every day. Enjoy your shiny, well-protected ride!
WaltLocal Guide · 65 reviewsiTotal number of Google reviews Walt has written across all businesses on Google Maps, not just this one.
Fantastic job on PPF. Did a partial front on my car. Beautiful. Done on time. Looks incredible. Thank you!!
Response from the owner · 2 weeks ago
"Thank you so much for the review! We’re thrilled to hear your partial front PPF turned out beautiful and right on schedule. Protecting your car and getting those seamless results is what we love to do. Enjoy the peace of mind on the road, and thank you for trusting Chicago Auto Pros!"
Patrick Ruddy3 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
There are plenty of reviews that tell you how a company performs when everything goes according to plan. I believe you learn even more about a company when something doesn’t. I brought my 2011 Shelby GT500 convertible to Chicago Auto Pros for PPF, paint enhancement, and ceramic window tint. This is a special car to me, and I was understandably very particular about the work being performed. During the process, a couple of issues arose involving the headlights and exterior decals. While I was certainly disappointed that the issues occurred, what has impressed me is how CAP has responded. Patrick and the CAP team did not avoid the situation or dismiss my concerns. Instead, they communicated with me, took responsibility, and worked with me toward a fair and mutually agreeable solution—including addressing the immediate issues while recognizing the longer-term implications involving difficult-to-source OEM components.
That matters.
Customer service when everything goes perfectly is easy. Customer service when something goes wrong is where a company has the opportunity to demonstrate its integrity, professionalism, and commitment to its customers. CAP’s handling of this situation has done exactly that.
I went into this project hoping to find a shop I could trust with a car that I intend to own and preserve for many years. Ironically, the way CAP has handled an unexpected problem has given me additional insight into the kind of company they are.
They will retain my business, and I will feel comfortable recommending Chicago Auto Pros to others—not because everything went perfectly, but because of how they responded when it didn’t.
Response from the owner · 2 weeks ago
Thank you so much for taking the time to share such a thoughtful and honest review.
When you trust us with a vehicle as special as a 2011 Shelby GT500 convertible, we know we aren't just working on a car—we’re caring for a part of the family. While we always strive for absolute perfection on every build unforeseen complications occasionally happen, especially on older cars. How we handle those moments defines who we are. When the issues with your headlights and decals came up, our top priority was simple: total transparency, accountability, and making sure you felt completely supported. Clients like you make what we do so rewarding. Thank you for your patience, your partnership, and your trust in Patrick and the rest of our team. We look forward to taking care of your GT500 for many years to come!
Kerby Gross9 reviewsiTotal number of Google reviews Kerby has written across all businesses on Google Maps, not just this one.
I went here to get the headlights restored and PPF applied to them on my 2014 Hyundai Elantra GT and they did an excellent job. They look brand new, as if I just drove it off the sales lot brand new. They were friendly and made sure everything was done right before giving me the keys back. Before I left they made sure I was happy with the work done. I also have already spoke to them about setting it up to get the exterior detailed on a regular basis once I get it painted. I recommend to everyone to go to Chicago Auto Pros Lombard to get your car/SUV/truck whatever you drive restored/taken care of. I took pictures to upload with this post, but I wasn't able to but trust me they look awesome.
Response from the owner · 2 weeks ago
"Thank you for the awesome review! We’re thrilled your Elantra GT’s headlights look brand new again. Taking care of our clients and getting the details right before handing back the keys is what we’re all about. We appreciate your recommendation and can’t wait to get your regular detail plan set up after the new paint job!"
Michael Nuyles7 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Patrick Wiedow-Hagene and his team are top tier, fantastic, professional and efficient! They did an amazing job with my tints and PPF, as well as the follow up care (Range Rover Dynamic Sport SE). I would highly recommend them and will happily return, as well as refer anyone to Chicago Auto Pros Lombard!!! It was already spotless as it was brand new, then they went an extra mile and detailed/touched it up more!!!!
Response from the owner · a month ago
Hey Michael. We truly appreciate your kind words about Patrick and the entire Chicago Auto Pros Lombard team. It was a pleasure working on your Range Rover Dynamic Sport SE, and we’re thrilled to hear you’re happy with the tints, PPF, and the extra attention we put into the final detail.
Tiffany L.Local Guide · 48 reviewsiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
The staff at Chicago Auto Pros were great they were friendly from start to finish. They kept me updated with what was going on with my car. The quality I received was amazing.
Response from the owner · 2 weeks ago
"Thank you so much for the kind words! Keeping you informed and delivering top-tier quality are what we strive for every day. We truly appreciate your business and look forward to seeing you and your car again down the road!"
Diane ClarkLocal Guide · 15 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
My vehicle was recently damaged by a tree limb. The PPF and Ceramic coating had to be redone. Patrick and his team did a beautiful job. My SUV looks brand new. I would highly recommend Chicago Auto Pro's. Very professional, very nice to deal with.
Response from the owner · 2 months ago
Thanks so much for the kind words! We’re glad Patrick and the team could get your Toyota Corolla Cross back to looking brand new again after that tree limb hassle. We truly appreciate your trust and recommendation.
G-Low12 reviewsiTotal number of Google reviews G-Low has written across all businesses on Google Maps, not just this one.
I waited a week after installation to see how the window tint settled in and the job looks perfect to me. No problems no issues and I feel at the location. The guy I spoke with were very professional so no complaints.
Response from the owner · 2 weeks ago
"Thank you for taking the time to share your feedback! Waiting a week to let the film fully cure and settle in is always smart, and we’re thrilled to hear it looks perfect on your vehicle. Providing top-tier work and a professional experience is what we aim for every time. Enjoy the new tint, and thank you for choosing Chicago Auto Pros!"
A YLocal Guide · 32 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
I had a very good overall experience with Chicago Auto Pros and I’m happy with the result. The car came back looking noticeably cleaner, fresher, and much more polished both inside and out. The interior detailing was thorough, the exterior looks great, and the ceramic coating really improved the overall appearance.
What I also appreciated is that everyone I dealt with was polite, professional, and easy to talk to. Alejandro/Alex did a great job with the car, and Patrick was especially helpful when there was a pricing issue at checkout.
My car is older and certainly not an exotic or ultra-expensive vehicle, but I never felt like they treated it as less important because of that. They seemed to give it the same attention and care you would expect them to give a much more expensive car, which I really appreciated.
There was one misunderstanding regarding the final price. I originally had an estimate around $995 and later upgraded the package to include the 4-year ceramic coating. When I dropped the car off, I asked several times what the new total would be and understood that it would be $1,200. When I picked it up, the invoice was over $1,800. Patrick handled the situation professionally and gave me a $200 discount because of the miscommunication, which I appreciated.
I think the only real improvement would be making the pricing process a little more transparent by sending an updated written estimate whenever a customer changes or upgrades a package. It would also be nice to see a little more consistent follow-up on online inquiries and emails.
Those are relatively small process issues compared with the quality of the actual work. The important part is that the car looks great, the staff was friendly and respectful, and I’m very satisfied with how the detailing turned out. I would definitely consider using them again for future maintenance and detailing.
Response from the owner · 2 months ago
I appreciate you for providing such a thorough review, and I am especially grateful for the 5-star rating. We're thrilled to know that you're satisfied with the end result and that your vehicle turned out looking fantastic. Alejandro and our detailing team are proud of their work, and we will ensure they receive your feedback. We also value you acknowledging Patrick for assisting you during the checkout process.
Concerning the pricing, we fully recognize the source of your frustration. It seems there was a failure in communication when the initial package was enhanced to feature the 4-year ceramic coating. No matter how the conversation was understood at drop-off, we always aim to ensure that a customer picks up their vehicle with the expected total and not be faced with a substantially different amount.
There was absolutely no intent to deceive you, and we value your acknowledgment of that too. Patrick tried his hardest to handle the situation then, including revising the invoice by $200, but we recognize that the total was still greater than what you thought you had consented to.
Your observation regarding the necessity of delivering a revised written estimate when extra services or enhancements are included is valid. Effective communication holds great significance for us, and circumstances like this allow us to evaluate our procedures and enhance them. We will examine the communication and documentation of package changes and updated totals to reduce the likelihood of similar misunderstandings in the future.
Most importantly, we’re pleased that even with the communication problem, you’re satisfied with the quality of the detailing and the ceramic coating itself. We sincerely value your patronage, your comprehension, and the helpful suggestions. We appreciate your confidence in Chicago Auto Pros for your vehicle.
Michael Biel7 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
The men and women at Chicago Auto Pros are just that. Auto Pros! I had PPF and tint put on and both results were excellent.
I dealt with Patrick and Jason at the Lombard location. Both of them were polite, professional, and very knowledgeable.
If you are new to the PPF experience, like I was, these guys will take you through the process without making you feel uncomfortable.
They offer a PPF checkup two weeks after which shows that they really do care about their work.
I highly recommend and would not hesitate to bring my cars back for service and detailing. Thank you Patrick and Jason and the whole team at Chicago Auto Pros.
Response from the owner · 3 months ago
Thank you so much for taking the time to leave such an awesome review!
Hearing that you had an excellent experience with your PPF and window tint genuinely makes our day. PPF can definitely feel a bit overwhelming if it's your first time, so I’m thrilled to hear that Patrick made the process comfortable, clear, and seamless for you. We truly appreciate your trust in us and your high recommendation.
