Experts Reviews · Company report
Chicago Couch Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%79+5.6Craft & service penalty95−0.5Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Chicago Couch Cleaning

Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 74 move-in/move-out cleaning services · 5.0★ from 472 Google reviews

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chicago Couch Cleaning is better than 99% of move-in/move-out cleaning services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chicago Couch Cleaning is better than 98% of move-in/move-out cleaning services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chicago Couch Cleaning is better than 95% of move-in/move-out cleaning services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chicago Couch Cleaning is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chicago Couch Cleaning is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chicago Couch Cleaning is better than 79% of move-in/move-out cleaning services.B
79

Reviews for your job

Customers hired Chicago Couch Cleaning for 7 kinds of job.

Chicago Couch Cleaning for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$250–300
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 23 Google reviews tagged “Area rug cleaning”

Kevin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very professional, easy to work with, and high quality work. We've hired them twice now to clean our couch and rugs, and it's been great both times. I would definitely recommend them and will be going back to them myself.

Paid $450–500Reasonable priceUpholstery cleaningArea rug cleaning
Megan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Kind, responsive, efficient, does a thorough job. I’ve used them several times.

Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Jessica6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

A repeat client - very impressed with the service and results + guidance on care between appointments. Kid, dog & unknown stains lift right out. Very easy estimates & booking via text.

Paid $500+Reasonable priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Nicole3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We’ve used this company several times over the years, even trying a few comparable services along the way. Each time, we end up coming back to Chicago Couch Cleaning. Whether we explored other options for convenience or pricing, none have matched the overall experience we receive here. Their price was slightly…

Paid $400–450Reasonable priceUpholstery cleaningArea rug cleaning
Abbie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I’ve used Chicago Couch Cleaning several times now and they always produce wonderful results. Daily kid and dog stains that were visible for months are gone in a couple of hours. They provide so much more than couch cleaning too. Barstools, chairs, benches, rugs, carpet, ottomans, etc. they do all of it in one cleaning appointment. Highly recommended!!

Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Galina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I’ve been using Chicago Couch Cleaning for a couple of years now, and I can confidently say they are outstanding. The quality of their work and level of service keeps me coming back every time. Highly recommend!! I request Igor each time because he always does an incredible job. This last visit, he was joined by…

Paid $250–300Great priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Justin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We are repeat customers - always do a great job, friendly and efficient!

Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning
DanielleLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The ultimate professionals! They are certified and extremely knowledgeable. They don't just show up to give the service, they will also help you understand what you need and go the extra mile. I have been using them for the last few years for all of my furniture and rug cleaning and their service is consistent every…

Customer photo from Danielle's review
Paid $250–300Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Shannon10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I am beyond impressed! Very responsive and professional people within the company and were able to get us scheduled within 24 hours! They were super quick and speedy and did a wonderful job cleaning our carpets. Igor and Vlad were great humans and were very fast and professional. I will absolutely use them in the future and recommend to all!

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Joseph8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Igor and his colleague crushed it. Indicated the red wine spill might not come out but in the end looked perfect. Prompt on time. Didn’t need me to solve any problems just got it done quickly.

Paid $250–300Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Bronna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I’ve used this carpet cleaning company 4 times, and they have been excellent every single time. Scheduling is always simple, and their communication before each appointment is clear and professional. They arrive on time and are respectful of both my schedule and my home. Before starting, the team takes the time to…

Paid $250–300Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Hallie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This is my second time using Chicago Couch Cleaning and I will continue to use their services in the future. Both times, the team has been timely, professional and very thorough with the clean. They were able to remove a coffee stain off my light colored carpet as well as oily dog fur stains off my white couches.…

Paid $500+Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Joanna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I’ve had my upholstery cleaned several times now with Chicago couch cleaners. They are thorough in their work, profesional, and use quality products. The trust is there and I will continue to use them for all of our upholstery cleaning. Thanks guys!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
stefanieLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Fantastic service and quality. They arrived promptly and thoroughly cleaned my sofa and rug. No chemical smells- smelled great. Friendly guys and put everything back - exactly as it was. I I highly recommend recommend!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Brooke3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a pet stain that needed removed quickly - I was able to get in within less than 36 hours. The team that showed up was polite, professional and very informative about what to use on certain fabrics in the future - and the best part, my stain was gone! Will definitely be using again for all cleaning needs.

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The team at Chicago Couch Cleaning makes the whole process very easy and efficient for the customer. The service is great. They did a good job. Everyone is kind and communicative. We will likely have them back! Thank you.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
DebbieLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent work! Love how they cleaned my sectional and carpet! They showed up on time, the pet stains were removed, they were fast, professional, the quality was outstanding and the room smells great. The two men that cleaned the couch and rug were very knowledgeable. Julia was wonderful and scheduled me for first…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Steve6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great cleaning results. I would never expect professional upholstery cleaning is that effective. Guys were on time and very professional. Our furniture set looks brand new. We'll deserved 5 stars for Chicago Couch Cleaning.

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
LindsayLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great experience working with Chicago Couch Cleaning! They were prompt and very quick AND friendly. We have three dogs and now that we have had our rug and couch cleaned, you wouldn't know it. Will definitely use these folks again!

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
DannyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Good job 👍

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Евгений5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Yuliana5 years ago★★★★★

Rating only, no written review.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Inna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality

Price

$334+39% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 55%Overpriced 0%Not sure 4%

Jobs customers hired them for

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