Upholstery cleaning service · Chicago, IL · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%79+5.6Craft & service penalty95−0.5Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
Google reviewers rate Chicago Couch Cleaning five stars based on 472 reviews, highlighting punctuality, thorough upholstery and rug cleaning, and fair pricing. Customers frequently note the team's professionalism, efficient stain removal, and reliable communication, including quick responses to scheduling requests. The owner replied to 69% of reviews. The few low-star comments criticize high costs and a lack of phone availability for specific nearby zip codes.
Google rating: 5.0 out of 5 from 472 reviews (99% five-star).
Reviews on this page: 472 Google reviews (410 with written comments, 51 with photos).
Owner responses: the business replied to 69% of reviews.
Most recent review: October 15, 2026.
Service: Move-In/Move-Out Cleaning Service serving Chicago, Illinois.
Data from Google, last updated November 5, 2026.
Score profile vs other move-in/move-out cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Chicago Couch CleaningMove-In/Move-Out Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chicago Couch Cleaning: 99/100 on this factor. Category median: 91.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chicago Couch Cleaning: 98/100 on this factor. Category median: 88.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chicago Couch Cleaning: 95/100 on this factor. Category median: 97.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chicago Couch Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chicago Couch Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chicago Couch Cleaning: 79/100 on this factor. Category median: 79.B
79
Bar = this company · dark tick = category median.
Star ratings
472 Google reviews we collected
5.0of 5
5 stars46999%
4 stars10%
3 stars00%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 410 written reviews
99%praise
Praise95699%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3141%
Reasonable4255%
Overpriced00%
Not sure34%
$334+39% vs typical move-in/move-out cleaning services
Middle half of what 59 customers paid ($290–$417) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results23224%
Staff & attitude23124%
Speed & response21622%
Would recommend16217%
Communication576%
Price & value495%
Honesty & trust172%
What customers talk about
We read 410 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their team is incredibly thorough, professional, and attentive to detail.”
“I feel terrible for not leaving a review the first time, both Igor and Vlad more than deserved it.”
“Dude these guys were professional and got my couch cleaned like it’s brand new super fast!”
“They were easy to work with and did the job very fast.”
“Highly recommend to anyone looking for excellent cleaning services and a company they can truly trust!”
“I cannot recommend this company enough!”
“They were thorough and explained the entire cleaning process to me.”
“They have been our go-to cleaners for 7+ years and have always done a fantastic job at a fair price.”
“They clearly take pride in their work and genuinely care about delivering excellent results.”
People customers mention
Igor38 reviews
Vlad16 reviews
Cleaners4 reviews
Julia4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Chicago Couch Cleaning for 7 kinds of job. Pick one to see what they paid and said.
LLeo3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Dude these guys were professional and got my couch cleaned like it’s brand new super fast! Recommend them.
Paid $300–350Great priceUpholstery cleaning
AAna6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We have been using this company for several years, and every single experience has been outstanding! They recently cleaned our couch again, and the results were amazing, as always. Their team is incredibly thorough, professional, and attentive to detail. They clearly take pride in their work and genuinely care about…
Paid $300–350Reasonable priceUpholstery cleaning
MMeredith3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very quick and effective! Igor and Vlad did a great job - showed up on time and got all of the spots out of my couch.
Paid $300–350Reasonable priceUpholstery cleaning
DDima3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Egor and Vlad came and did a wonderful job! They were easy to work with and did the job very fast. Our couch looks like new again! Would certainly reccomend.
Paid $300–350
EElizabeth7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Super punctual, professional, got every stain out of my sectional and throw pillows. Absolutely perfect experience.
Paid $450–500Reasonable priceUpholstery cleaning
GGrace2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They were great, efficient, knowledgeable and professional. Would highly recommend!
We have been using this company for several years, and every single experience has been outstanding! They recently cleaned our couch again, and the results were amazing, as always. Their team is incredibly thorough, professional, and attentive to detail. They clearly take pride in their work and genuinely care about delivering excellent results.
Beyond the exceptional quality of their cleaning services, they are simply wonderful people to work with: friendly, reliable, and committed to great customer service. It is refreshing to find a company that consistently maintains such high standards year after year.
We have recommended them to many friends and will absolutely continue to do so. Highly recommend to anyone looking for excellent cleaning services and a company they can truly trust!
Price assessment: Reasonable price
Price: $300–350
Services: Upholstery cleaning
Response from the owner · 3 weeks ago
Dear Ana,
Thanks a lot for taking time to share your amazing feedback and for your continued support. We highly appreciate it!
J
Juliana Gupta8 reviewsiTotal number of Google reviews Juliana has written across all businesses on Google Maps, not just this one.
Egor and Vlad came and did a wonderful job! They were easy to work with and did the job very fast. Our couch looks like new again! Would certainly reccomend.
Price: $300–350
Response from the owner · a month ago
Dear Dima,
Thanks a lot for taking time to share your feedback and for trusting us with your couch cleaning service. We highly appreciate it!
C
Cara Hallene2 reviewsiTotal number of Google reviews Cara has written across all businesses on Google Maps, not just this one.
