House cleaning service · Chicago, IL · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%90+6.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
Google users rate MaidPro 4.9 out of 5 based on 247 reviews, with the owner responding to 98% of feedback. Customers frequently praise the thoroughness of deep and recurring cleans, noting that staff are punctual, professional, and attentive to specific details like pet hair or grout. Pricing is generally described as reasonable for the quality of work provided. One recurring criticism involves scheduling inflexibility and missed requests, such as neglecting to clean ceiling fans despite prior instructions, which led some clients to cancel their services.
Google rating: 4.9 out of 5 from 247 reviews (98% five-star).
Reviews on this page: 247 Google reviews (232 with written comments, 1 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 15, 2026.
Service: Move-In/Move-Out Cleaning Service serving Chicago, Illinois.
Data from Google, last updated November 5, 2026.
Score profile vs other move-in/move-out cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
MaidProMove-In/Move-Out Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MaidPro: 93/100 on this factor. Category median: 91.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MaidPro: 84/100 on this factor. Category median: 88.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MaidPro: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MaidPro: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MaidPro: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MaidPro: 90/100 on this factor. Category median: 79.A
90
Bar = this company · dark tick = category median.
Star ratings
247 Google reviews we collected
4.9of 5
5 stars24298%
4 stars21%
3 stars00%
2 stars10%
1 star21%
Praise vs complaints
Phrases our text analysis found in 232 written reviews
99%praise
Praise40399%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price317%
Reasonable1478%
Overpriced00%
Not sure16%
$236-1% vs typical move-in/move-out cleaning services
Middle half of what 15 customers paid ($146–$303) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results14235%
Staff & attitude10526%
Would recommend5914%
Speed & response5714%
Communication215%
Honesty & trust133%
Price & value102%
What customers talk about
We read 232 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She has been cleaning our 2 bed/2 bath condo on a bi-weekly basis for years and does an excellent job each time.”
“Thorough, thoughtful, respectful and with a surprising attention to detail.”
“Highly recommend to anyone looking for a household cleaning service!”
“Never going back to not having a maid service.”
“She’s unfailingly, polite and efficient and my apartment always looks wonderful when she’s done.”
“The person I talked to on the phone who signed me up was very nice, didn't rush me, and answered all my questions.”
“Everyone at maidPro is reliable, friendly, and professional.”
“The price, considering how much hard work they do, is incredibly reasonable.”
People customers mention
Lakia11 reviews
Park10 reviews
Alan9 reviews
Roxie7 reviews
Linda6 reviews
Keeley6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired MaidPro for 6 kinds of job. Pick one to see what they paid and said.
RRyan4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Nelcy was an amazing help! Thorough, thoughtful, respectful and with a surprising attention to detail. She made our 3 BR apt place sparkle just in time for my family to visit and made a huge difference. The kitchen and bathroom got extra attention and pet hair was decimated with some heavy vacuuming. Highly…
Paid $250–300Reasonable priceStandard cleaning
PPatrickLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We reached out to MaidPro to clean the condo we just bought. Charlene and America were fantastic and cleaned everything we requested. They took there time to make sure everything was covered. Would hire again!
DDonald11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
It’s always a pleasure working with Sofiya from MaidPro. She’s unfailingly, polite and efficient and my apartment always looks wonderful when she’s done. She’s a major part of the reason I continue to use MaidPro.
Paid $100–150Reasonable price
AAndyLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
The person I talked to on the phone who signed me up was very nice, didn't rush me, and answered all my questions. Ana did a STELLAR job cleaning. Happily booked recurring appointments with her
Paid $150–200Reasonable priceStandard cleaning
DDianeLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
I am constantly impressed with MaidPro Lincoln Park and have been using them since October 2020, after more than 25 years with our cleaning lady who left the US for Poland to care for her parents and then couldn't get back in because of the travel ban during Covid. This unfortunate situation ended up being very…
MMeghanLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Maidpro is amazing!!! My apartment has literally never been cleaner!!! Nelcy went above and beyond and the person I interacted with on the phone was so professional! I’m so happy I finally found a maid service that doesn’t try to surprise you with extra fees and just does an amazing job. Literally my life has…
I used MaidPro for the first time today. Ivy cleaned my home and did a spectacular job. I'll definitely be booking another cleaning with them!
Response from the owner · a week ago
Thank you! We're proud to hear Ivy did a spectacular job during your first cleaning. We look forward to helping you maintain a clean and comfortable home again soon!
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Anna Prenzler3 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Our MaidPro Linda is fantastic! She has been cleaning our 2 bed/2 bath condo on a bi-weekly basis for years and does an excellent job each time. She’s thorough, detailed, and goes above and beyond to ensure our home is spotless. Thank you Linda and thank you, MaidPro!!! Highly recommend to anyone looking for a household cleaning service!
R
Ryan Atkins4 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Nelcy was an amazing help! Thorough, thoughtful, respectful and with a surprising attention to detail. She made our 3 BR apt place sparkle just in time for my family to visit and made a huge difference. The kitchen and bathroom got extra attention and pet hair was decimated with some heavy vacuuming. Highly recommend hiring MaidPro and will be doing so again after this initial trial run. There was quite a difference between them and Molly Maid, both in terms of the people, price and quality of the work.
Price assessment: Reasonable price
Price: $250–300
Services: Standard cleaning
Response from the owner · 3 months ago
Thank you so much for your wonderful feedback, Ryan! We're ecstatic to hear about our team's outstanding service and attention to detail. Your recommendation means a lot to us! We're here to help make your home shine anytime you need. Looking forward to working with you again! 🌟 #MaidProChicago
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Patrick McDermottLocal Guide · 17 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
We reached out to MaidPro to clean the condo we just bought. Charlene and America were fantastic and cleaned everything we requested. They took there time to make sure everything was covered. Would hire again!
Price assessment: Great price
Price: $450–500
Services: Standard cleaning, Moving-related cleaning, General housekeeping
Response from the owner · 3 months ago
Thank you, Patrick! We're proud to hear that Charlene and America provided fantastic service in your new condo. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to serving you again in the future!
D
Donald Sickler (Fred Sickler)11 reviewsiTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
It’s always a pleasure working with Sofiya from MaidPro. She’s unfailingly, polite and efficient and my apartment always looks wonderful when she’s done. She’s a major part of the reason I continue to use MaidPro.
Price assessment: Reasonable price
Price: $100–150
Response from the owner · 2 years ago
Thank you, Donald! We’re grateful that you took the time out to leave us this note. MaidPro values our customer satisfaction as top priority and it’s customers like you that make our job wonderful. We look forward to serving you again.
A
Andy BarrLocal Guide · 23 reviewsiTotal number of Google reviews Andy has written across all businesses on Google Maps, not just this one.
The person I talked to on the phone who signed me up was very nice, didn't rush me, and answered all my questions. Ana did a STELLAR job cleaning. Happily booked recurring appointments with her
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning
D
Diane FitzgeraldLocal Guide · 14 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
I am constantly impressed with MaidPro Lincoln Park and have been using them since October 2020, after more than 25 years with our cleaning lady who left the US for Poland to care for her parents and then couldn't get back in because of the travel ban during Covid. This unfortunate situation ended up being very fortunate for us.
We picked MaidPro because of Alan Berni and keep using MaidPro because of the Pros, especially Martha! She loves cleaning and she is very good at it! She spots every single dust particle, I think. Martha is a joy to be around. We giggle together every now and then!
Price assessment: Reasonable price
Price: $100–150
Services: Office & workplace cleaning, General housekeeping
Response from the owner · 3 years ago
Hi Diane, Thank you very much for your positive feedback! Our PROs work hard to make sure we exceed expectations at all of our cleans--please let us know if there's anything else we can do for you.
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karen andersonLocal Guide · 12 reviewsiTotal number of Google reviews karen has written across all businesses on Google Maps, not just this one.
Monica and Chris have been doing a great job cleaning my house. I recently hired Maidpro and these two made me glad I did. I am pleased with their work and will continue to use Maidpro.
Services: Standard cleaning
Response from the owner · 6 months ago
Thank you so much for your wonderful review, Karen! We're proud to hear that Monica and Chris have made such a positive impact in your home. Your satisfaction means lots to us, and we look forward to continuing to provide you with exceptional service.
M
Meghan WallerLocal Guide · 12 reviewsiTotal number of Google reviews Meghan has written across all businesses on Google Maps, not just this one.
Maidpro is amazing!!! My apartment has literally never been cleaner!!! Nelcy went above and beyond and the person I interacted with on the phone was so professional! I’m so happy I finally found a maid service that doesn’t try to surprise you with extra fees and just does an amazing job. Literally my life has improved because of this company. Never going back to not having a maid service.
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning, General housekeeping
Response from the owner · 7 months ago
Thank you so much for your kind words, Meghan! We're thrilled to hear that Nelcy and our team could make such a positive impact on your life. Your satisfaction is our top priority, and we’re proud to provide transparent and exceptional service. Welcome to the MaidPro family!
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Rachel Herman4 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Very professional and did a thorough deep cleaning
Price assessment: Not sure
Price: $250–300
Services: Deep clean
Response from the owner · 7 months ago
Thank you, Rachel, for your wonderful review! Your satisfaction is our priority, and we appreciate your trust in MaidPro. Looking forward to serving you again!
