Experts Reviews · Company report
Chicago Couch Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%79+5.6Craft & service penalty95−0.5Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Chicago Couch Cleaning

Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 74 move-in/move-out cleaning services · 5.0★ from 472 Google reviews

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chicago Couch Cleaning is better than 99% of move-in/move-out cleaning services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chicago Couch Cleaning is better than 98% of move-in/move-out cleaning services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chicago Couch Cleaning is better than 95% of move-in/move-out cleaning services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chicago Couch Cleaning is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chicago Couch Cleaning is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chicago Couch Cleaning is better than 79% of move-in/move-out cleaning services.B
79

Reviews for your job

Customers hired Chicago Couch Cleaning for 7 kinds of job.

Chicago Couch Cleaning for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$303
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 23 Google reviews tagged “Carpet steam cleaning”

Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Punctual, thorough and professional. Def recommend.

Paid $350–400Not sureCarpet steam cleaningUpholstery cleaning
Cara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I have used their service twice now and both times have been exceptional! Highly recommend!

Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning
LynneLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

We are new in our neighborhood. I was looking for an upholstery cleaner in downtown. Chicago Couch is great. They are a family owned business. Professional - on time and what they quoted was the final price.

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaning
Ariel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Igor and Vlad were great, everything looks so much better. Highly recommend, especially if you have dogs!

Carpet steam cleaningUpholstery cleaning
Yazdan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

This is the third time we have used them. they exceed expectations every time. Highly recommend.

Great priceCarpet steam cleaningUpholstery cleaning
Megan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Kind, responsive, efficient, does a thorough job. I’ve used them several times.

Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Abbie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I’ve used Chicago Couch Cleaning several times now and they always produce wonderful results. Daily kid and dog stains that were visible for months are gone in a couple of hours. They provide so much more than couch cleaning too. Barstools, chairs, benches, rugs, carpet, ottomans, etc. they do all of it in one cleaning appointment. Highly recommended!!

Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
JenniferLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Chicago Couch Cleaning did an amazing job cleaning my cream colored sofa and stairs. Professional, friendly, and priced fair. Highly recommend.

Paid $300–350Great priceCarpet steam cleaningUpholstery cleaning
Jemin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We’ve used their services twice now, and they were so efficient, helpful and professional both times! Their prices are very reasonable, and my couch and carpets are super clean! Communication was also timely and clear. We’ll continue to use their services regularly to ensure our home is clean and safe for our family.

Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Justin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We are repeat customers - always do a great job, friendly and efficient!

Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning
DanielleLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The ultimate professionals! They are certified and extremely knowledgeable. They don't just show up to give the service, they will also help you understand what you need and go the extra mile. I have been using them for the last few years for all of my furniture and rug cleaning and their service is consistent every…

Customer photo from Danielle's review
Paid $250–300Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Shannon10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I am beyond impressed! Very responsive and professional people within the company and were able to get us scheduled within 24 hours! They were super quick and speedy and did a wonderful job cleaning our carpets. Igor and Vlad were great humans and were very fast and professional. I will absolutely use them in the future and recommend to all!

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Alex3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I’ve used this service a couple of times now. They are always punctual, very clean and kind. Igor and Igor have always done a great job!

Customer photo from Alex's reviewCustomer photo from Alex's review
Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Joseph8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Igor and his colleague crushed it. Indicated the red wine spill might not come out but in the end looked perfect. Prompt on time. Didn’t need me to solve any problems just got it done quickly.

Paid $250–300Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Bronna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I’ve used this carpet cleaning company 4 times, and they have been excellent every single time. Scheduling is always simple, and their communication before each appointment is clear and professional. They arrive on time and are respectful of both my schedule and my home. Before starting, the team takes the time to…

Paid $250–300Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Matt6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

With two golden retrievers, frequent couch and carpet cleaning is a must. We’ve hired Igor and Igor several times to clean carpets and upholstery. Each time they’ve done a great job! They’re both friendly and professional. No doubt we will continue working with them in the future and are highly recommended.

Carpet steam cleaningUpholstery cleaning
Jessica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This is the second time I’ve used this company for carpet and couch cleaning, and once again they did an excellent job. They are consistently professional, thorough, and truly go the extra mile to make sure everything is done right. It’s clear they take pride in their work, and it shows in the results. I highly…

Carpet steam cleaningUpholstery cleaning
kkashlan34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Excellent service

Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Callie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Igor and Igor were AMAZING. We’ve had our white couch and rug for years and through time and a dog we desperately needed it cleaned. They did a fantastic job and I couldn’t recommend them more.

Paid $500+Great priceCarpet steam cleaningUpholstery cleaning
Tejeswini3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve used their services a few times. They are very professional and do a great job everytime. Highly recommend them.

Reasonable priceCarpet steam cleaningUpholstery cleaning
Christina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Have used Chicago Couch Cleaning for a few years now and they are super fast, professional and lovely every time. I have a white couch and a dog and it still looks brand new.

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
DamianLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Igor and Igor did a fantastic job cleaning our sectional cloth couch. Job didn’t take very long and our couch looks brand new.

Carpet steam cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Anthony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Price

$334+39% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 55%Overpriced 0%Not sure 4%

Jobs customers hired them for

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