Experts Reviews · Company report
Chicago Couch Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%79+5.6Craft & service penalty95−0.5Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Chicago Couch Cleaning

Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 74 move-in/move-out cleaning services · 5.0★ from 472 Google reviews

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chicago Couch Cleaning is better than 99% of move-in/move-out cleaning services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chicago Couch Cleaning is better than 98% of move-in/move-out cleaning services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chicago Couch Cleaning is better than 95% of move-in/move-out cleaning services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chicago Couch Cleaning is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chicago Couch Cleaning is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chicago Couch Cleaning is better than 79% of move-in/move-out cleaning services.B
79

Reviews for your job

Customers hired Chicago Couch Cleaning for 7 kinds of job.

Chicago Couch Cleaning for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.28
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$250–300
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 28 Google reviews tagged “Pet stain & odor removal” · showing 20

Joy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I’ve used Chicago Couch Cleaners twice now, and both times the service was exceptional. Didn’t know I could be a fan of a couch cleaning company, but here we are. Both services were for the same couch, ~18 months apart. This most recent service, I left a panicked voicemail (idk why I was so stressed, it’s a couch)…

Paid $250–300Not sureUpholstery cleaningPet stain & odor removal
Cookie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Igor and Igor did a phenomenal job cleaning my couch! It was full of dirt from moving a couple of times and from dog hair! So clean and sparkly. I’d definitely use them again! So professional, and nice!

Paid $250–300Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
liz2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great job and very professional service!

Upholstery cleaningPet stain & odor removal
Megan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Kind, responsive, efficient, does a thorough job. I’ve used them several times.

Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Jessica6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

A repeat client - very impressed with the service and results + guidance on care between appointments. Kid, dog & unknown stains lift right out. Very easy estimates & booking via text.

Paid $500+Reasonable priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Abbie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I’ve used Chicago Couch Cleaning several times now and they always produce wonderful results. Daily kid and dog stains that were visible for months are gone in a couple of hours. They provide so much more than couch cleaning too. Barstools, chairs, benches, rugs, carpet, ottomans, etc. they do all of it in one cleaning appointment. Highly recommended!!

Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Luke2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Service was great, our couch looks good as new. Igor and Vlad were incredibly efficient and very professional and able to return our white couch back to its original form. Would recommend to anyone.

Paid $250–300Reasonable priceUpholstery cleaningPet stain & odor removal
Audrey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service! Have used them a couple of times now and always satisfactory service and results. I have recommend to family & friends as well.

Great priceUpholstery cleaningPet stain & odor removal
Galina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I’ve been using Chicago Couch Cleaning for a couple of years now, and I can confidently say they are outstanding. The quality of their work and level of service keeps me coming back every time. Highly recommend!! I request Igor each time because he always does an incredible job. This last visit, he was joined by…

Paid $250–300Great priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Justin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We are repeat customers - always do a great job, friendly and efficient!

Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Isabel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had an excellent experience! The team was extremely communicative, showed up on time, completed the job super well and efficiently. They were also extremely respectful of my space and belongings. Would highly recommend!

Reasonable priceUpholstery cleaningPet stain & odor removal
Shannon10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I am beyond impressed! Very responsive and professional people within the company and were able to get us scheduled within 24 hours! They were super quick and speedy and did a wonderful job cleaning our carpets. Igor and Vlad were great humans and were very fast and professional. I will absolutely use them in the future and recommend to all!

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Alex3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I’ve used this service a couple of times now. They are always punctual, very clean and kind. Igor and Igor have always done a great job!

Customer photo from Alex's reviewCustomer photo from Alex's review
Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Joseph8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Igor and his colleague crushed it. Indicated the red wine spill might not come out but in the end looked perfect. Prompt on time. Didn’t need me to solve any problems just got it done quickly.

Paid $250–300Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Chelsea11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This is my second time using them for couch cleaning & I love the results. I have cats and they do a great job cleaning cat hair and throw up. The technicians are quick and super polite. Would definitely recommend!

Paid $200–250Upholstery cleaningPet stain & odor removal
Bronna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I’ve used this carpet cleaning company 4 times, and they have been excellent every single time. Scheduling is always simple, and their communication before each appointment is clear and professional. They arrive on time and are respectful of both my schedule and my home. Before starting, the team takes the time to…

Paid $250–300Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Hallie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This is my second time using Chicago Couch Cleaning and I will continue to use their services in the future. Both times, the team has been timely, professional and very thorough with the clean. They were able to remove a coffee stain off my light colored carpet as well as oily dog fur stains off my white couches.…

Paid $500+Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
kelly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

i can’t say enough good things! this is my third time using CCC and they are always professional, knowledgeable, kind, prompt and their work is impeccable. what more could you ask for!

Paid $300–350Reasonable priceUpholstery cleaningPet stain & odor removal
Christina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Have used Chicago Couch Cleaning for a few years now and they are super fast, professional and lovely every time. I have a white couch and a dog and it still looks brand new.

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
OleksandraLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great cleaning results on our sectional sofa. Upholstery looked dull after 3 years of use and we wanted it refreshed. Scheduling was easy and cleaning crew was very helpful, honest and professional very impressed with couch cleaning results! Would use their cleaning service again for sure.

Upholstery cleaningPet stain & odor removal

Show more pet stain & odor removal reviews (8 more) →

Price

$334+39% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 55%Overpriced 0%Not sure 4%

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