Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Chicago Couch Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%79+5.6Craft & service penalty95−0.5Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Chicago Couch Cleaning

Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 74 move-in/move-out cleaning services · 5.0★ from 472 Google reviews

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Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chicago Couch Cleaning is better than 99% of move-in/move-out cleaning services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chicago Couch Cleaning is better than 98% of move-in/move-out cleaning services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chicago Couch Cleaning is better than 95% of move-in/move-out cleaning services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chicago Couch Cleaning is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chicago Couch Cleaning is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chicago Couch Cleaning is better than 79% of move-in/move-out cleaning services.B
79

Reviews for your job

Customers hired Chicago Couch Cleaning for 7 kinds of job.

Chicago Couch Cleaning for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.114
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$300–350
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$232–$360
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 16
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 114 Google reviews tagged “Upholstery cleaning” · showing 20

Leo3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Dude these guys were professional and got my couch cleaned like it’s brand new super fast! Recommend them.

Paid $300–350Great priceUpholstery cleaning
Ana6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

We have been using this company for several years, and every single experience has been outstanding! They recently cleaned our couch again, and the results were amazing, as always. Their team is incredibly thorough, professional, and attentive to detail. They clearly take pride in their work and genuinely care about…

Paid $300–350Reasonable priceUpholstery cleaning
Meredith3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very quick and effective! Igor and Vlad did a great job - showed up on time and got all of the spots out of my couch.

Paid $300–350Reasonable priceUpholstery cleaning
Jerry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Second time using these guys, A+ service! Highly recommended

Reasonable priceUpholstery cleaning
Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Punctual, thorough and professional. Def recommend.

Paid $350–400Not sureCarpet steam cleaningUpholstery cleaning
Cara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I have used their service twice now and both times have been exceptional! Highly recommend!

Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Elizabeth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Super punctual, professional, got every stain out of my sectional and throw pillows. Absolutely perfect experience.

Paid $450–500Reasonable priceUpholstery cleaning
Grace2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They were great, efficient, knowledgeable and professional. Would highly recommend!

Paid $300–350Reasonable priceUpholstery cleaning
Joy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I’ve used Chicago Couch Cleaners twice now, and both times the service was exceptional. Didn’t know I could be a fan of a couch cleaning company, but here we are. Both services were for the same couch, ~18 months apart. This most recent service, I left a panicked voicemail (idk why I was so stressed, it’s a couch)…

Paid $250–300Not sureUpholstery cleaningPet stain & odor removal
LynneLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

We are new in our neighborhood. I was looking for an upholstery cleaner in downtown. Chicago Couch is great. They are a family owned business. Professional - on time and what they quoted was the final price.

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaning
Elsa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Chicago Couch Cleaning is an exceptional company. Scheduling the appointment was great. I was treated with respects and support. I had two couches cleaned. Ygor and Vlad did an amazing job. The two couches were cleaned thoroughly and even the throw pillow. Ygor and Vlad are very respectful and considerate.…

Upholstery cleaning
Joee4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Igor and Vlad are amazing! They were thorough and explained the entire cleaning process to me. My cream colored sofa looks brand new! I highly recommend them!!

Customer photo from Joee's reviewCustomer photo from Joee's review
Paid $300–350Great priceUpholstery cleaning
Kevin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very professional, easy to work with, and high quality work. We've hired them twice now to clean our couch and rugs, and it's been great both times. I would definitely recommend them and will be going back to them myself.

Paid $450–500Reasonable priceUpholstery cleaningArea rug cleaning
Emily2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great experience. Felt comfortable with the estimate and process. Igor and Vlad were professional and efficient. Fair pricing and I would use them again.

Paid $350–400Reasonable priceUpholstery cleaning
Kelly8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Super happy with the whole experience! Technicians were on time, very nice, and super knowledgeable about the fabric on my sofa. Will absolutely use them again!

Paid $400–450Reasonable priceUpholstery cleaning
Alex1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service! Super fast and professional!

Upholstery cleaning
Cookie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Igor and Igor did a phenomenal job cleaning my couch! It was full of dirt from moving a couple of times and from dog hair! So clean and sparkly. I’d definitely use them again! So professional, and nice!

Paid $250–300Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
liz2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great job and very professional service!

Upholstery cleaningPet stain & odor removal
Ariel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Igor and Vlad were great, everything looks so much better. Highly recommend, especially if you have dogs!

Carpet steam cleaningUpholstery cleaning
Yazdan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

This is the third time we have used them. they exceed expectations every time. Highly recommend.

Great priceCarpet steam cleaningUpholstery cleaning

Show more upholstery cleaning reviews (94 more) →

Price

$334+39% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 55%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Upholstery cleaning114$232–$360
Pet stain & odor removal28—
Carpet steam cleaning23$164–$303
Area rug cleaning23—
General carpet cleaning21$227–$409
Mattress cleaning4—
Drapes & curtain cleaning3—

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