Tala AbdelrazzaqLocal Guide · 16 reviewsTotal number of Google reviews Tala has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat driver
Chicago O’Hare airport taxi and limo
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%27+1.9Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 14 taxi servicesPosition by Experts Score among all companies we track in this category. · better than 85%
5.0 ★★★★★ 269 Google reviews · 22 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
27%reviews answered by the owner
Oct 2026latest review
Chicago O’Hare airport taxi and limo at a glance
- Google rating: 5.0 out of 5 from 269 reviews (99% five-star).
- Reviews on this page: 269 Google reviews (224 with written comments, 1 with photos).
- Owner responses: the business replied to 27% of reviews.
- Most recent review: October 12, 2026.
- Service: Taxi Service serving Chicago, Illinois.
Data from Google, last updated October 25, 2026.
Score profile vs other taxi services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chicago O’Hare airport taxi and limo: 97/100 on this factor. Category median: 84.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chicago O’Hare airport taxi and limo: 96/100 on this factor. Category median: 85.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chicago O’Hare airport taxi and limo: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chicago O’Hare airport taxi and limo: 100/100 on this factor. Category median: 92.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chicago O’Hare airport taxi and limo: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chicago O’Hare airport taxi and limo: 27/100 on this factor. Category median: 18.D
27
Bar = this company · dark tick = category median.
Star ratings
269 Google reviews we collected
- 5 stars26699%
- 4 stars10%
- 3 stars00%
- 2 stars00%
- 1 star21%
Praise vs complaints
Phrases our text analysis found in 224 written reviews
- Praise409100%
- Complaints10%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude11428%
- Speed & response10626%
- Quality & results6115%
- Would recommend5012%
- Communication328%
- Honesty & trust266%
- Price & value215%
What customers talk about
We read 224 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Both times the drivers were punctual and very friendly.”
“Our driver was right on time, drove safely and efficiently, and we arrived at the airport with plenty of time before boarding.”
“Great communication, excellent service and very clean vehicles.”
“Definitely my new go-to source for airport transportation.”
“Great communication when making the reservation, confirming reminders the day before and with drivers the day of.”
“They are reliable and friendly and their vehicles are clean and comfortable.”
“The cost is reasonable, the drivers are prompt and courteous, and it's very easy to make a reservation.”
People customers mention
- Rocky 6 reviews
- Uber 5 reviews
- Ohare 4 reviews
- Patel 4 reviews
- Manoj 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Chicago O’Hare airport taxi and limo for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
Gretchen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excellent service with safe courteous drivers. Always prompt. Clean cars. Highly recommend
Michelle10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Had a ride to the airport and back. Both times the drivers were punctual and very friendly. Will definitely use this service again
ShannonLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Our driver was right on time, drove safely and efficiently, and we arrived at the airport with plenty of time before boarding. The sedan was very clean, comfortable and the perfect size for two travelers with 2 carryons and backpacks.
MarkLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I've used Chicago O'Hare taxi a few times over the last couple months. I'm going to continue using them as my taxi service. Great communication, excellent service and very clean vehicles. The drivers are always friendly and on time. Thanks for the great service.
ania4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Excellent service! Great communication when making the reservation, confirming reminders the day before and with drivers the day of. Very clean vehicles and our drivers were extremely helpful, understanding and courteous. We will definitely be booking services with them again in the future! Thank you for making it easy and for the exceptional service!!
Erin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
After a long day of traveling and a canceled flight, it was amazing to have such great service with a ride back to the Madison area. Our driver was friendly and made every effort to make sure we were comfortable. His service turned a bad day around!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Limousines | 14 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 269 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Gretchen Horan3 reviewsTotal number of Google reviews Gretchen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service with safe courteous drivers. Always prompt. Clean cars. Highly recommend
Michelle G10 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad a ride to the airport and back. Both times the drivers were punctual and very friendly. Will definitely use this service again
Shannon FindleyLocal Guide · 7 reviewsTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOur driver was right on time, drove safely and efficiently, and we arrived at the airport with plenty of time before boarding. The sedan was very clean, comfortable and the perfect size for two travelers with 2 carryons and backpacks.
Mark MichaelsLocal Guide · 19 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI've used Chicago O'Hare taxi a few times over the last couple months. I'm going to continue using them as my taxi service. Great communication, excellent service and very clean vehicles. The drivers are always friendly and on time. Thanks for the great service.
ania golebiowski4 reviewsTotal number of Google reviews ania has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service! Great communication when making the reservation, confirming reminders the day before and with drivers the day of. Very clean vehicles and our drivers were extremely helpful, understanding and courteous. We will definitely be booking services with them again in the future! Thank you for making it easy and for the exceptional service!!
Erin Haugom5 reviewsTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAfter a long day of traveling and a canceled flight, it was amazing to have such great service with a ride back to the Madison area. Our driver was friendly and made every effort to make sure we were comfortable. His service turned a bad day around!
Alex Yacu2 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMike is a great driver and a friendly companient
jeff rennert2 reviewsTotal number of Google reviews jeff has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood communication throughout the booking and pickup process, clean car, logical path to destination.
Trey Springer6 reviewsTotal number of Google reviews Trey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper easy to book, friendly, on time, smooth driving - everything you would hope for in a car service. Thank you!
Business details
- Address: 179 W Millers Rd, Des Plaines, IL 60016
- Phone: (224) 622-7653
- Website: chicagoamericantaxicab.com
- Service area: Chicago, IL