Home inspector · Downers Grove, IL · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%54+3.8Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#43 of 88 home inspectorsiPosition by Experts Score among all companies we track in this category. · better than 52%
5.0★★★★★888 Google reviews · 24 photos
99%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Chicagoland Home Inspectors five out of five based on eight hundred eighty-eight reviews, with the owner responding to sixty-four percent of them. Customers frequently highlight punctuality, thorough on-site evaluations, and the clarity of detailed reports that include photos and videos. Recurring themes include helpful post-inspection debriefs and the use of specialized tools like thermal cameras and drones. While most feedback is positive, some three-star reviews express disappointment with the final inspection report despite acknowledging the quality of the in-person service.
Google rating: 5.0 out of 5 from 888 reviews (99% five-star).
Reviews on this page: 888 Google reviews (870 with written comments, 396 with photos).
Owner responses: the business replied to 64% of reviews.
Most recent review: October 16, 2026.
Service: Home Inspector serving Downers Grove, Illinois.
Data from Google, last updated October 25, 2026.
Score profile vs other home inspectors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.
Chicagoland Home InspectorsHome Inspectors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chicagoland Home Inspectors: 99/100 on this factor. Category median: 98.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chicagoland Home Inspectors: 100/100 on this factor. Category median: 97.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chicagoland Home Inspectors: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chicagoland Home Inspectors: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chicagoland Home Inspectors: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chicagoland Home Inspectors: 54/100 on this factor. Category median: 84.C
54
Bar = this company · dark tick = category median.
Star ratings
888 Google reviews we collected
5.0of 5
5 stars88299%
4 stars40%
3 stars20%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 870 written reviews
99%praise
Praise2,44399%
Complaints271%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3144%
Reasonable3753%
Overpriced00%
Not sure23%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results63326%
Staff & attitude54522%
Would recommend41817%
Communication41517%
Speed & response23810%
Honesty & trust1114%
Price & value1104%
What customers talk about
We read 870 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Vince provided excellent service during his inspection.”
“He was very knowledgeable and took his time walking us through the entire property.”
“I highly recommended working with Chicagoland Home Inspectors for any and all home inspections.”
“Still, due to the issues described above, we cannot recommend.”
“He was on time, polite, detailed oriented, and answered all my questions.”
“He arrived on time, set expectations for the visit, and worked through the unit methodically rather than rushing room to room.”
“spent almost two hours walking us through everything, giving us his honest opinion on what was actually a big deal versus what was just code, plus re…”
“…ear communication, and forward-thinking recommendations, I learned a great deal, and I'm grateful for his expertise, clarity, and precision.…”
People customers mention
Charlie190 reviews
Tim73 reviews
Mark71 reviews
Vince57 reviews
John46 reviews
Dave42 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Chicagoland Home Inspectors for 8 kinds of job. Pick one to see what they paid and said.
Alex9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Tim Heise was an excellent inspector. He caught a few issues in our new construction condo. First, his thoroughness caught a panel that couldn’t be opened. Second, he had a tool to test furnaces that detected an issue that wouldn’t have been caught otherwise.
We would definitely hire Tim and Chicagoland Home Inspectors again.
Great priceNew construction inspections
Daniel7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great experience working with John. He was very knowledgeable and took his time walking us through the entire property. His inspection report provided a lot of detail. Will definitely use again on the future.
Chicago12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Vince provided excellent service during his inspection. He was on time, polite, detailed oriented, and answered all my questions. I also appreciate the follow up call with Charlie to go over the report in detail. I highly recommend. Thank you Vince & Charlie!
Multi-unit inspections
Ann8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I couldn’t have asked for a better home inspection. Mike Schejbal was incredible at explaining everything in detail, extremely thorough, and very knowledgeable. Being a first time home buyer, I am incredibly grateful for this! He put my mind at ease in my decision to buy an older home. Thank you!!
RitaLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
HIGHLY RECOMMEND!
Our inspectors, Tim and Alex ,were great—on time, super thorough, and didn't mind at all when we tagged along asking a ton of questions. It was raining, so they even used a drone to check out the roof. We got a 124-page report the next day that was super detailed with clear pictures and arrows…
Beth2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Tim was great - thorough, professional, and took the time to explain everything to me as he was going through. I also found the post inspection debrief call very helpful!
Tim Heise was an excellent inspector. He caught a few issues in our new construction condo. First, his thoroughness caught a panel that couldn’t be opened. Second, he had a tool to test furnaces that detected an issue that wouldn’t have been caught otherwise.
We would definitely hire Tim and Chicagoland Home Inspectors again.
Price assessment: Great price
Services: New construction inspections
Response from the owner · a week ago
Alex, thank you for the excellent review. We are glad Tim's attention to detail and his use of diagnostic tools uncovered issues in your new condo and helped give you confidence. We appreciate you choosing us and would be honored to assist you again in the future.
Please visit https://www.thehomeinspectors.com/price-check to find out why we have so many reviews.
Daniel Favela7 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Great experience working with John. He was very knowledgeable and took his time walking us through the entire property. His inspection report provided a lot of detail. Will definitely use again on the future.
Response from the owner · 2 weeks ago
Daniel, thank you for the fantastic review. We are glad John’s thorough walkthrough and detailed report gave you confidence in the property. We appreciate you choosing us and look forward to helping again in the future.
Please visit https://www.thehomeinspectors.com/price-check to find out why we have so many reviews.
Chicago Guy12 reviewsiTotal number of Google reviews Chicago has written across all businesses on Google Maps, not just this one.
Vince provided excellent service during his inspection. He was on time, polite, detailed oriented, and answered all my questions. I also appreciate the follow up call with Charlie to go over the report in detail. I highly recommend. Thank you Vince & Charlie!
Services: Multi-unit inspections
Response from the owner · 2 weeks ago
We're grateful for your recommendation, Chicago Guy. We're glad Vince's punctual, polite, and detail oriented approach and Charlie's follow up call made the report clear and helpful. We'll share your kind words with both of them. Thank you for taking the time to leave this review.
Please visit https://www.thehomeinspectors.com/price-check to find out why we have so many reviews.
Thomas RyunLocal Guide · 5 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
This was our second time working with Frank (Dattalo) as we've been hunting for our first single family home—the high level takeaway is that he's fantastic and you'd be in great hands working with him.
For our first inspection, we booked him by chance after seeing the great reviews. Despite that deal falling apart, we had such a great experience with Frank, so when we were under contract again on a different property, we knew we wanted to work with him again. He's patient, thorough, and really great at verbalizing what he's seeing as he's working … if it's as expected, and if not, what he'd like to see.
My wife and I had a lot of questions for Frank as we went along, and the inspection felt like a long conversation with someone we felt had our best interests in mind. We were on site ~4.5 hrs, and I felt very confident we knew what we were getting into.
He hope to stay in this property a long time, but if we found ourselves needing another inspection, Frank would be at the top of our list.
Price assessment: Reasonable price
Services: Sewer line scope
Response from the owner · 2 weeks ago
Thomas, thank you for returning to us and for this thoughtful review. We're thrilled Frank's patient, conversational approach left you and your wife feeling informed and confident after the inspection. We appreciate your trust and recommendation, and we will be sure Frank hears your feedback. We look forward to helping again if you need another inspection.
Please visit https://www.thehomeinspectors.com/price-check to find out why we have so many reviews.
Alberto GiarolaLocal Guide · 15 reviewsiTotal number of Google reviews Alberto has written across all businesses on Google Maps, not just this one.
We hired Alex from Chicago Home Inspector for a full inspection of our Chicago condo, and the work was clearly above the usual walk-through standard. He arrived on time, set expectations for the visit, and worked through the unit methodically rather than rushing room to room. Common areas, the mechanical systems, the electrical panel, plumbing fixtures, windows, exterior envelope items visible from the unit, and the typical condo constraints around shared structure were all covered in a way that was easy to follow.
The most valuable finding was a leakage in the HVAC system. It was not obvious on a casual walkthrough, and we would have missed it without a careful inspection. Alex located it, showed us the evidence, and explained what it meant for the unit, including likely causes, why it mattered, and what kind of follow-up to request from the seller or a contractor. That single item justified the inspection on its own and gave us a concrete point for negotiation rather than a vague concern.
What stood out more broadly was how he explained what he was seeing while he worked. He distinguished between defects that needed attention, items that were normal wear for the age of the building, and observations that were informational rather than urgent. He was patient with questions, did not overstate problems to create drama, and did not dismiss items worth documenting. Safety notes and maintenance recommendations were practical.
The written report matched the verbal walkthrough. Photos of the HVAC leak and the other findings were clear, comments were specific to the unit rather than generic boilerplate, and the summary made it straightforward to prioritize follow-up with the seller, the association, or a contractor. Communication before and after the appointment was prompt and professional.
If you are buying a condo in Chicago and want an inspector who is thorough, clear, and willing to explain the reasoning behind the findings, Alex is a strong choice. We would use him again.
Response from the owner · 3 weeks ago
Alberto, thank you for this detailed review. We are glad Alex's careful inspection uncovered the HVAC leak and that his clear explanations and photos made follow up and negotiation straightforward. We will share your kind words with Alex and the team and look forward to helping you again.
Please visit https://www.thehomeinspectors.com/price-check to find out why we have so many reviews.
Christian Gray5 reviewsiTotal number of Google reviews Christian has written across all businesses on Google Maps, not just this one.
We were disappointed with CHI.
First, the good: our inspector was great on site, conducted a seemingly thorough inspection, and answered all my questions patiently and professionally. He also identified a requested chimney scan as unnecessary given a metal chimney, and refunded the amount, which we sincerely appreciated.
Now to what disappointed us. When we received the inspection report, we were surprised to find seemingly material issues described that did not reflect my understanding of the findings conveyed to me verbally during the inspection. Having raised these issues with our inspector (who, to his credit, was very responsive), I understand that these discrepancies arose from his use of generic, template descriptions while drafting the report that did not necessarily reflect the actual findings of the property.
For instance, a description of one issue noted having “observed significant water intrusion” despite the inspector having reportedly not actually observed any water intrusion in the inspected unit. Again, to his credit, after we raised these issues, our inspector revised the report, including by correcting the above referenced issue. Unfortunately, however, these revisions delayed negotiations with Sellers and required that we request an extension to a deadline.
In any event, the use of template descriptions in an inspection report felt problematic for a few reasons.
First, in order to effectively negotiate resolution of findings with Sellers, we needed timely and accurate information in the report as to the issues with the property. Because I did not conduct the inspection and therefore could not distinguish between actual issues and inapplicable template descriptions, it was difficult for me to discern the true condition of the property based on the initial report we received, and to structure our requests from Sellers accordingly.
Second, I anticipate that one day we may sell the property that is the subject of the report, and we will need to make accurate representations and disclosures about the history of the property at that time. In preparing those representations and disclosures, I suspect that we may wish to refer back to this report. But the use of template descriptions not actually reflective of the state of the property, at least in the initial report, would likely undermine our ability to identify required disclosures and possibly lead to disclosure of issues that were described but not actually found.
Third, if I recall correctly, CHI’s own terms states something to the effect that the written report represents CHI’s final say on findings—not to be conflicted with verbal assertions over the course of the inspection. Given the importance that the agreement places on the written report, I was surprised by CHI’s use of template descriptions that inaccurately described findings.
Separately, with respect to the follow-up call that CHI offers, no representative from CHI was available for this call during the week following our Sunday inspection. Although there were some open times the following week, given the timing of our closing, we were unable to benefit from this call prior to the conclusion of inspection review. At the recommendation of an employee, we reached out to Charlie directly to see if he might be able to accommodate us before the end of our inspection period, but we did not receive a response by the time of posting this review (about three days after emailing him). To be fair, we understand Charlie may have been traveling for a conference at this time, but it was nevertheless disappointing.
The stellar reviews suggest our experience was not necessarily reflective of CHI’s ordinary level of service. And we did find our inspector knowledgeable and responsive. Still, due to the issues described above, we cannot recommend. If you do proceed with CHI, confirm in advance that your inspector will carefully curate any template or generic descriptions of identified issues to ensure your report accurately reflects the state of the property inspected.
Ann Conklin8 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
I couldn’t have asked for a better home inspection. Mike Schejbal was incredible at explaining everything in detail, extremely thorough, and very knowledgeable. Being a first time home buyer, I am incredibly grateful for this! He put my mind at ease in my decision to buy an older home. Thank you!!
Response from the owner · 3 weeks ago
We appreciate your kind words, Ann. We're glad Mike's thorough explanations helped you feel confident as a first time buyer. It means a lot that we could ease your decision to buy an older home. We will share your praise with Mike and the team.
Please visit https://www.thehomeinspectors.com/price-check to find out why we have so many reviews.
Rita MeiLocal Guide · 16 reviewsiTotal number of Google reviews Rita has written across all businesses on Google Maps, not just this one.
HIGHLY RECOMMEND!
Our inspectors, Tim and Alex ,were great—on time, super thorough, and didn't mind at all when we tagged along asking a ton of questions. It was raining, so they even used a drone to check out the roof. We got a 124-page report the next day that was super detailed with clear pictures and arrows pointing right at whatever needed attention.
The best part, though, was the video debrief with Charlie, the owner. He spent almost two hours walking us through everything, giving us his honest opinion on what was actually a big deal versus what was just code, plus realistic cost estimates and contractor recommendations. They went above and beyond. Seriously the best inspection experience I've had.
Response from the owner · 4 weeks ago
Rita, thank you for the enthusiastic recommendation. We are delighted Tim and Alex were punctual, thorough, and happy to answer all your questions, and that the drone roof check and 124-page report were useful. We are glad Charlie’s video debrief and practical guidance helped you prioritize issues. We appreciate you recognizing the team for going above and beyond and will share your praise.
Please visit https://www.thehomeinspectors.com/price-check to find out why we have so many reviews.
Beth Haxel2 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Tim was great - thorough, professional, and took the time to explain everything to me as he was going through. I also found the post inspection debrief call very helpful!
Response from the owner · a month ago
Thank you for sharing this, Beth. We are glad Tim’s clear, careful walkthrough and on-site explanations made the inspection easy to follow, and that the post-inspection debrief call was helpful. We appreciate your feedback and are pleased we could support you.
Please visit https://www.thehomeinspectors.com/price-check to find out why we have so many reviews.
Santiago Bermudez5 reviewsiTotal number of Google reviews Santiago has written across all businesses on Google Maps, not just this one.
We decided to go with Chicagoland inspectors for our first time home based on the glowing reviews. We're so glad we did, and the work definitely lives up to the reviews. Glen-Carl was friendly, communicative, and incredibly thorough. He clearly explained everything about the inspection and answered all our questions. The use of high tech tools like the thermal camera made us feel much more comfortable with the results. We are so glad we used this company and would not hesitate to use them again!
