iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%73+17.7Value 14%92+13Replies to reviews 7%47+3.3Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#60 of 98 preschoolsiPosition by Experts Score among all companies we track in this category. · better than 39%
4.5★★★★★79 Google reviews · 17 photos
86%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Childtime on North Horne 4.5 out of 5 based on 79 reviews, with the owner responding to 85% of them. Positive feedback highlights friendly staff, strong communication through daily updates and live video apps, reasonable pricing, and organized special events. Common criticisms in low-star reviews focus on facility cleanliness, including strong odors and cramped classrooms, as well as concerns about outdoor activities during cold weather and perceived lack of warmth during drop-off.
Google rating: 4.5 out of 5 from 79 reviews (86% five-star).
Reviews on this page: 79 Google reviews (72 with written comments).
Owner responses: the business replied to 85% of reviews.
Most recent review: September 23, 2026.
Service: Preschool serving Mesa, Arizona.
Data from Google, last updated November 2, 2026.
Score profile vs other preschools
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Childtime on North HornePreschools median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Childtime on North Horne: 82/100 on this factor. Category median: 87.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Childtime on North Horne: 73/100 on this factor. Category median: 84.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Childtime on North Horne: 92/100 on this factor. Category median: 91.A
92
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Childtime on North Horne: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Childtime on North Horne: 47/100 on this factor. Category median: 48.C
47
Bar = this company · dark tick = category median.
Star ratings
79 Google reviews we collected
4.5of 5
5 stars6886%
4 stars11%
3 stars23%
2 stars00%
1 star810%
Praise vs complaints
Phrases our text analysis found in 72 written reviews
96%praise
Praise8296%
Complaints34%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price429%
Reasonable1071%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3238%
Would recommend1922%
Communication1214%
Honesty & trust911%
Quality & results78%
Price & value45%
Speed & response22%
What customers talk about
We read 72 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff has always been warm, attentive, and genuinely caring.”
“I would definitely recommend anyone to allow the staff to care for their children.”
“They have the best communication and are very helpful!”
“They make a genuine effort to make him feel welcomed and special every single day, which provides me with such peace of mind.”
“Great daycare option, been here for over 6 months and has been a great experience!”
“I had the worst experience at childtime.”
“All the staff is super friendly, the pricing is very reasonable, and the communication is amazing!”
“I was hesitant at first, like any parent would be, but I quickly realized he was in great hands.”
People customers mention
Jewelz4 reviews
Nicole4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Childtime on North Horne for 5 kinds of job. Pick one to see what they paid and said.
SSerena5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very personable and welcoming staff. It was our daughter’s first time at a daycare setting like this. They were extremely kind and patient with her while she adjusted. She now loves her teacher, classmates, and attending!
JJenniferLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Everyone has been so welcoming to my children. Childtime recently held a fun around the world food sale and it was so awesome. My children and I chose the Indian food which was amazing even my picky eater loved it. I hope they do fun events like this in the future. Everything is so great.
Jjaysee2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
best daycare ever! everyone is so friendly and welcoming.the teachers are so amazing. you won’t regret sending your child/children here! :)
IirencinasLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I absolutely love this place! Tanya has always been the best with my kiddos and they absolutely adore her right back. I wouldn’t want them anywhere else!
AAlex7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Love the caring & sweet staff. They are very knowledgeable and I know my son is always in good hands, no matter who is in the room!
LLenashlieLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
My son has been attending Childtime since he was 8 months old. I was hesitant at first, like any parent would be, but I quickly realized he was in great hands. The staff has always been warm, attentive, and genuinely caring. Knowing he’s supported by such an amazing team has made all the difference for our family.
Very personable and welcoming staff. It was our daughter’s first time at a daycare setting like this. They were extremely kind and patient with her while she adjusted. She now loves her teacher, classmates, and attending!
Serena, thank you for sharing these kind words about our team and your daughter’s experience. We are glad to hear she feels comfortable, connected with her teacher and classmates, and enjoys attending, and we appreciate your trust in us as she continues to grow and learn here.
J
Jennifer Amanda NuñezLocal Guide · 16 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Everyone has been so welcoming to my children. Childtime recently held a fun around the world food sale and it was so awesome. My children and I chose the Indian food which was amazing even my picky eater loved it. I hope they do fun events like this in the future. Everything is so great.
Response from the owner · a month ago
Jennifer, thank you for sharing this wonderful feedback and for being part of our Childtime community. We are so glad your children enjoyed the Around the World food event, and especially that even your picky eater found something they loved; we look forward to creating more fun experiences like this for your family.
C
cecilia Picaso2 reviewsiTotal number of Google reviews cecilia has written across all businesses on Google Maps, not just this one.
Thank you, Cecilia, for sharing this kind review. We’re glad you feel supported by our teachers and that the ability to log in and see how your child is doing helps you feel connected to their day and learning.
T
Taamir Hill1 reviewiTotal number of Google reviews Taamir has written across all businesses on Google Maps, not just this one.
I used to go here. I miss them and everyone so much 😢 it was a great daycare.
Services: Meal preparation, Homework assistance, Field trips, Educational services, Rest period regulation
Response from the owner · 3 months ago
Taamir, thank you for sharing this heartfelt review and for being part of our community. It means a lot to know you had such a positive experience here, and we’re glad our daycare made a lasting impact on you.
M
Max Goins2 reviewsiTotal number of Google reviews Max has written across all businesses on Google Maps, not just this one.
best daycare ever! everyone is so friendly and welcoming.the teachers are so amazing. you won’t regret sending your child/children here! :)
Response from the owner · 6 months ago
Thank you, Jaysee. We’re pleased to learn about your positive experience with us. It’s gratifying to know that our welcoming environment resonated with you. We value your feedback regarding our dedicated teachers.
I
irencinasLocal Guide · 17 reviewsiTotal number of Google reviews irencinas has written across all businesses on Google Maps, not just this one.
I absolutely love this place! Tanya has always been the best with my kiddos and they absolutely adore her right back. I wouldn’t want them anywhere else!
Response from the owner · 9 months ago
Thank you, Irencinas! We're pleased to know that you and your children have had a positive experience with Tanya. It's uplifting to see the mutual affection they share. We are excited to keep fostering a supportive environment for your family!
A
Alex Elliott7 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Love the caring & sweet staff. They are very knowledgeable and I know my son is always in good hands, no matter who is in the room!
Response from the owner · 9 months ago
We appreciate your feedback, Alex! It's heartening to learn that you value our dedicated and knowledgeable team. We're glad to hear that your son feels secure and well cared for in our environment.
L
LenashlieLocal Guide · 17 reviewsiTotal number of Google reviews Lenashlie has written across all businesses on Google Maps, not just this one.
My son has been attending Childtime since he was 8 months old. I was hesitant at first, like any parent would be, but I quickly realized he was in great hands. The staff has always been warm, attentive, and genuinely caring. Knowing he’s supported by such an amazing team has made all the difference for our family.
Response from the owner · 9 months ago
Lenashlie, thank you for sharing your insightful experience! It's encouraging to know how much your son values his time at Childtime and how the staff's dedication has influenced your family positively. We appreciate being involved in your journey!
J
J9 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Great daycare option, been here for over 6 months and has been a great experience!!
Response from the owner · 9 months ago
Thank you, J! We appreciate your positive feedback regarding your experience with us over the past six months. It is valuable to our team's growth and development.
