Wellness center · Kansas City, MO · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%99+30.5Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 158 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 92%
5.0★★★★★130 Google reviews · 8 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Chillax KC five stars based on 130 reviews, highlighting the center's clean atmosphere and unique services like back, scalp, and skin scratching. Customers frequently praise the staff for clear communication, punctuality, and accommodating specific preferences such as custom music selections. The pricing is described as reasonable for the experience, and no recurring criticisms appear in the provided excerpts, with the owner not replying to any reviews.
Google rating: 5.0 out of 5 from 130 reviews (99% five-star).
Reviews on this page: 130 Google reviews (122 with written comments, 6 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 23, 2026.
Service: Massage Therapist serving Kansas City, Missouri.
Data from Google, last updated October 26, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Chillax KCMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chillax KC: 99/100 on this factor. Category median: 94.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chillax KC: 99/100 on this factor. Category median: 94.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chillax KC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
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Bar = this company · dark tick = category median.
Star ratings
130 Google reviews we collected
5.0of 5
5 stars12999%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 122 written reviews
99%praise
Praise13899%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4230%
Staff & attitude3424%
Would recommend3424%
Communication139%
Speed & response64%
Price & value64%
Honesty & trust43%
What customers talk about
We read 122 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My sister and I went and had such a great experience!”
“The owner was incredibly kind and attentive, she made me feel comfortable every step of the way.”
“I would recommend the Back, Scalp, and Skin Scratching massage to anyone and everyone!”
“The owner, who I booked through, was communicative, responsive and made the entire booking process simple (including info on what to wear, how to acce…”
“The full hour went by fast but we enjoyed every minute.”
“She is also very reasonably priced which was an added bonus and I love that she is making ASMR massages more accessible for everyone.”
“Kirstin provides all the information up front and encourages ensures you are super comfortable and that the time is catered to your preferences.”
People customers mention
Day5 reviews
Kirsten3 reviews
Mother3 reviews
Kirstin3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Heidi10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I still feel like I'm walking on clouds! Everything was amazing. We came to KC for a wedding and I'm so glad I found this place. A perfect way to relax and reset; you will not regret it! We got to choose our own sounds and they used a variety of tingly tools for full-body relaxation and chills. The full hour went by fast but we enjoyed every minute.
Laura3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Absolutely amazing experience! So unique, relaxing, and enjoyable. I would recommend the Back, Scalp, and Skin Scratching massage to anyone and everyone! Kirstin was so kind and professional.
Miriam6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Everything about this experience was amazing. Super relaxing, super clean space. Kirstin provides all the information up front and encourages ensures you are super comfortable and that the time is catered to your preferences. I will definitely be back!
Riley7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My experience at Chillax KC was AMAZING! Kirsten was great. The most impressive part was the communication! She made my comfort and relaxation her top priority. I definitely will be returning.
TimLocal Guide · 61 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My wife and I both really enjoyed our session. The variety of tools really make sure that everyone can find something that they enjoy.
Rachel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Super fun date day! The owner, who I booked through, was communicative, responsive and made the entire booking process simple (including info on what to wear, how to access the suite, etc.). The experience was very relaxing, but also fun! We really enjoyed it. Definitely plan to go back!
I still feel like I'm walking on clouds! Everything was amazing. We came to KC for a wedding and I'm so glad I found this place. A perfect way to relax and reset; you will not regret it! We got to choose our own sounds and they used a variety of tingly tools for full-body relaxation and chills. The full hour went by fast but we enjoyed every minute.
Laura Cernekee3 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Absolutely amazing experience! So unique, relaxing, and enjoyable. I would recommend the Back, Scalp, and Skin Scratching massage to anyone and everyone! Kirstin was so kind and professional.
Miriam Mateos6 reviewsiTotal number of Google reviews Miriam has written across all businesses on Google Maps, not just this one.
Everything about this experience was amazing. Super relaxing, super clean space. Kirstin provides all the information up front and encourages ensures you are super comfortable and that the time is catered to your preferences. I will definitely be back!
Riley Lock7 reviewsiTotal number of Google reviews Riley has written across all businesses on Google Maps, not just this one.
My experience at Chillax KC was AMAZING! Kirsten was great. The most impressive part was the communication! She made my comfort and relaxation her top priority. I definitely will be returning.
Angelina Ramirez4 reviewsiTotal number of Google reviews Angelina has written across all businesses on Google Maps, not just this one.
Super fun date day! The owner, who I booked through, was communicative, responsive and made the entire booking process simple (including info on what to wear, how to access the suite, etc.). The experience was very relaxing, but also fun! We really enjoyed it. Definitely plan to go back!
Jennifer MurphyLocal Guide · 24 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
This place was awesome! Kirsten was so nice and welcoming. If you like having your back scratched and hair played with. hard or gentle this is the best place to go. I felt more relaxed leaving this place than I do after a massage. I will be back.
Katie Carpenter7 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
This was the highlight of my week!! So so relaxing - I only wish I’d booked sooner! Will absolutely be back and I’m telling all of my friends about it!!
Kaylin Grisham1 reviewiTotal number of Google reviews Kaylin has written across all businesses on Google Maps, not just this one.
Chillax KC is a 100/10. My experience here was one of the most relaxing moments I've had in years! The owner was incredibly kind and attentive, she made me feel comfortable every step of the way. The ASMR room was very clean and cozy. It was so blissful, I even fell asleep for a bit! I would recommend this treatment to anyone and everyone! I will 100% return again and again! 🫶
