Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
Google reviewers for Choice IT Services in Beachwood, OH, highlight the team's punctuality, responsiveness, and willingness to explain technical solutions clearly. Customers frequently note that staff members are patient, knowledgeable, and professional when addressing complex issues like network connectivity, email setup, and hardware repairs. While the overall rating is high, no distinct pattern of criticism emerges from the provided excerpts, as feedback consistently praises the quality of communication and the thoroughness of the support provided.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Bar = this company · dark tick = category median.
50 Google reviews we collected
Phrases our text analysis found in 46 written reviews
How often each topic comes up in the written reviews
We read 46 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are consistently helpful, knowledgeable, patient, and responsive whenever assistance is needed.”
“I went from office to office and Jake, efficiently reconnected each computer.”
“I’m very impressed with this company’s ability to deliver a great service.”
“Highly recommend them for reliable, proactive IT support!”
“Thank you all at Choice, genuinely appreciate all that you do for us!”
“Each of them takes the time to listen, explain the solution clearly, and make sure the issue is fully resolved.”
praise complaint · found by our text analysis, Google review wording unchanged.
Jake, Mike, and Nicholas are an outstanding IT team. They are consistently helpful, knowledgeable, patient, and responsive whenever assistance is needed. Each of them takes the time to listen, explain the solution clearly, and make sure the issue is fully resolved. Mike may be my adopted IT guy (whether he realizes…
I had a complex issue with an authenticator and my work email, and browser. They helped me with all three and did not treat me like an idiot.
Each and every time I contact IT services with Choice IT, I receive 5-star service. Speedy responses and the willingness to not only assist in the issue but educate me so that I can reproduce the same results the next time. Thank you, Choice.
Thank you for your help. Jake did an amazing job! We had four computers that were discounted from our main printer. I went from office to office and Jake, efficiently reconnected each computer. Thank Jake, from team Holton
Great team of professionals. I enjoy working with them and have done so for many years. I highly recommend.
IT, (DoNDon, had my laptop up and running in no time. Thank you for all you guys do. Have a great day
4.9 ★★★★★ 50 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Exceptional customer service and knowledge of products and services phenomenal
Jake, Mike, and Nicholas are an outstanding IT team. They are consistently helpful, knowledgeable, patient, and responsive whenever assistance is needed. Each of them takes the time to listen, explain the solution clearly, and make sure the issue is fully resolved. Mike may be my adopted IT guy (whether he realizes it or not), but Jake and Nicholas are wonderful as well. I truly appreciate the support, professionalism, and positive attitude each of them brings to the team.
I had a complex issue with an authenticator and my work email, and browser. They helped me with all three and did not treat me like an idiot.
Fast response and great! Thanks
Each and every time I contact IT services with Choice IT, I receive 5-star service. Speedy responses and the willingness to not only assist in the issue but educate me so that I can reproduce the same results the next time. Thank you, Choice.
Thank you for your help. Jake did an amazing job! We had four computers that were discounted from our main printer. I went from office to office and Jake, efficiently reconnected each computer. Thank Jake, from team Holton
Great team of professionals. I enjoy working with them and have done so for many years. I highly recommend.
IT, (DoNDon, had my laptop up and running in no time. Thank you for all you guys do. Have a great day
West Daniel has provided me his help and expertise. He knows exactly what I need help with and provides with great accuracy and is very diligent.
I always receive the best support from Choice IT! Seriously. They always think of themselves as the customer, and it shows through their attentiveness and response time!! Awesome!!!
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
